Simple Plumbing

Matt K.

Our home insurance Fidelity sent Ovidio of Simple Plumbing end of December 2023, to repair our external sewage ejector pump system. Ovidio replaced the check valve and neighboring pipe, Fidelity covered some of the repair, and we paid Simple Plumbing $362.10 directly in addition to the $90. paid to Fidelity. Ovidio reported to Fidelity that he had ""modified"" the system, even though all he did was replace the check valve nothing modified at all, so we were unable to receive reimbursement from Fidelity for this $362.10 Worse, just six months later the check valve and pipe assembly Ovidio had installed blew apart. When we contacted Fidelity, and even paid Fidelity another $90. and asked them to have Simple Plumbing come back out to service their prior work, Ovidio refused to come back out. A new plumber Fidelity engaged, All Express Plumbing, came out and fixed the job Simple Plumbing had done, and told us that Simple Plumbing should have come out to warrant their prior work. I contacted Ovidio directly to discuss this with him, but his attitude was that I am a rich lawyer living in a wealthy neighborhood and should just eat the $362.10 he charged me and not expect follow up service. So, if you want an ARGUMENTATIVE PLUMBER who REFUSED TO BACK UP OR WARRANT HIS WORK in any way, by all means hire Ovidio. My suggestion is to stay away from this guy - and don't just take my word for it, review the pictures and screen shots of texts I have supplied, AND take a look at all the 1 or 2 star reviews Simple Plumbing has received and all the argumentative replies Ovidio has posted in response to complaints.

Sani N.

I hope to be able to upgrade this to a five-star review. There were multiple jobs schedualed to Simple Plumbing, from home insurance Old Republic Home Insurance, I'd say one out of three were done correctly. And like other reviewers have said the first time we were scheduled with Simple Plumbing we tried to find another company because the response time is very slow to Impossible on some days.

But that is understandable if it's a one-person operatiom, on some days I can say it does seem Ovidio is trying his best. One of the jobs he did which was the water heater I do think he did a good job on it.

The things that I hope Ovidio can make right, is that in changing the faucet head along with the garbage disposal, he pulled out the air gap and didn't sit it back right. It's popping out and it has never popped out like that before. He said he would fix it while we were there but he did not ever fix it. And now he's telling the insurance it was always like that, so the insurance is not doing anything about it. So that's crooked in many ways. This lying habit has also happened on another job Simple Plumbing did.

We asked for help on leak detection because the tenants were experiencing a really large mold smell. Ovidio did not have any of the leak detection tools that other plumbers do have. Other plumbers have had something that looks like a metal detector, to detect if something is leaking under the slab, but he said it's not scientifically possible for things to leak under the slab without soaking everything everywhere, which is just completely false, slab leaks many times create small spots that is something anyone can research online. And there are leaks of many different sizes not just super large leaks.

It was very ridiculous what he was presenting, He just came in and said, the tenants are obviously not aerating the carpet, when the tenants for 3 weeks had a fan on the carpet after the water heater had gone. There was another issue that was going on that Ovidio did not want to analyze and we had to find another company to figure it out. He just in 4 minutes said it's not scientifically possible for there to be a leak, when actually I had to send him proof that there are a lot of possibilities that he did not even try to consider. He just said there is no issue, just put a fan and that will solve it, when I kept telling him the tenants have had a fan on this area for weeks.

So he didnt come forward with the tools to detect leaks, he literally did no Leak Detection work, said there is no issue and that it can only be solved by a fan. When The other company came through, lifted the carpet and actually found out that no fan would ever fix this because what the true issue was is that the padding under the carpet was coated in plastic. And was literally soaking wet as if the water heater had just wetted it one day ago because it could not access the air as it was coated in plastic. The only solution presented by the other company that actually figured out, could have been to replace the padding, not put a fan because the fan was not evaporating anything as it was just hitting a layer of plastic in between the carpet and padding. And we could not have discovered that without lifting up the carpet and doing some further actual leak detection and experimentation.

He just in 4 minutes made a very quick decision collected the fee from our insurance and also made up a lot of lies to the insurance. He told the insurance that he looked at the water meter when he did not look at the water meter I was there right next to him and he did not look at the water meter. Which made it very hard for us to find another company to do Leak detection and figure out what's going on. I'm just mentioning that because I hope he can have the right mindset to refund the $75 for that false and not done work. And also to make correct other things that he has done including the sink air gap.

So I just want to make everyone aware of a lot of crooked Behavior, as well as the things that have been done correctly in hopes that Ovidio can make these things right, make this company a better company, and hopefully actually help to make this world a better place rather than making things very purposefully difficult and worse for others. Because the tenants as well as me and my dad that I property manage for all feel very upset from what Ovidio has done on two out of three jobs. No one deserves that treatment and I hope Ovidio can make it right.

Laureen P.

Otavio is a joke! This company is a joke! They came out (contracted by home warranty) to clear the mainline and when his sewer cable (snake) got stuck, he used an electric saw and cut it and left 120 feet of cable in our main line leading out to the septic system. Won't answer phone msgs from us or home warranty. Now backed up again and worried about damage to pipes/septic tank. What a mess!

Kristin C.

Alex was extremely knowledgeable and responsive! I was able to get a hold of him with no delay. He was a pleasure to work with, he and his crew did an amazing job, I highly recommend this company for your plumbing needs, they were all very respectful very pleasant and provided top-notch service! He and his crew were even willing to come out Friday night at 6:00 p.m. for emergency services luckily we were able wait until Saturday morning. I've never had a company willing to come out on a Friday night so eager to help us driving all the way from Yucaipa to Laquinta. Look nowhere else I would call them today for all your plumbing needs thank you Alex and your crew you guys were exceptional!

Ali S.

Saved us! We've been without a kitchen faucet for a month and half because of another company our warranty sent to us. When Simple Plumbing came, they fixed the issue FAST and even went above and beyond to fix our crooked pipes that he noticed. Great communication and I appreciate how far he drove to help us.

Jessica R.

I would have loved to give this company five stars. When we first spoke with them they were able and willing to come and do the work. We were going to actually pay cash and trusted they would do a good job. 1st They cancelled our appt the day of saying the guy called off. Then we rescheduled with them. The day of no phone call no text not even a hey sorry we can't make it. So now we were still without gas and having to find someone to come out. So disappointing. I hope they have better work ethics to at least give a phone call that they wouldn't be able to make it.

Luis I.

I wish I could give 0 stars. These guys are contracted with my home warranty and they have stalled the repairs for my leak for over a week and a half (and counting). They do not answer their phone or respond to emails in a timely manner. You want these bozos to handle your leaky pipes and plumbing? Give your business to a company that actually cares about their work.

Jared J.

We had an appointment with Simple plumbing between 9-11 to asses a gas leak at a hot water heater. I came to the home 10 minutes before 9 and left 30 minutes after 11 and they never showed up. I called and left voicemails. They never called me back. Later on in the evening they sent a text saying they had an emergency and couldn't make it. We then rescheduled it for 2 days later at 9:00. literally an hour before 9:00 they texted and said they had canceled our appointment. Horrible service

Janet C.

Our water heater was leaking water and carbon monoxide into the house. Simple Plumbing came out right away and diagnosed the problem which was the water pressure being too high. He was able to fix everything within few hours when other company insisted that we change out the entire water heater and no one was willing to fix the source of the problem. Thank you!

Daniel M.

Most importantly Ovidio is a very trust worthy gentleman..

I own a 2 story home and we have had our second story restroom
Leak and cause a mess, we started to see leaks once again so plumbing tech Ovidio was sent out and found our issue within minutes the caulking around the tub and at the base of the tub was pretty much not there he was able to reseal everything and fixed out issue. Thank you !