Silver Sewer & Drain Plumbing Service

Albert S.

I called for help with an outside plumbing leak. The workman showed up 3 hours later than agreed to on the phone. He did not do the repair, only took pics to send to home office for estimate. The home office called five hours later with an absolutely astoundingly high price (Plus Parts!). I declined & fixed it myself next morning in two hours. I discussed this with the local plumbing supply store & they acknowledged that Silver is well known for outrageous prices. They said it appears most people do not know how much things cost.

Marty M.

Asked them to come over and do a simple snake job, but when they came, they said they didn't have the right equipment. The two guys who came got the owner on the phone who claims that he asked me information about the pipe width in setting up the job, although this is not true. He got frustrated, and the guys left. It's too bad because the job was super simple, and it couldn't be done.

Greg S.

Knowledgeable , reliable and professional. I highly recommend for all plumbing problems from leaking faucets to septic system problems.

Eleanor K.

My AC compressor broke on a day when temps hit 108° and it was a Saturday, no less. I thought for sure I was screwed. I had used Silver Plumbing just a week earlier to replace my tankless hot water heater but had no idea they worked on AC units, so I put an ""emergency call"" into another local HVAC company who, to this day, has not returned my call. After a few hours of sitting in the heat, and still no call back, I tried Silver --because hope springs eternal, right? I got an answer right away. ""Do you service air conditioners?"" I asked. ""Yes!"" was the answer. I could not believe my luck! Scott was out in the field on another call but was at my house within the next hour, and fixed it. I am happily sitting in my comfortable air-conditioned home right now. I cannot recommend these guys enough; I am so happy they are right here in Ojai.

Lisa R.

I got to know a few of the workers at Silver because they have a contract with Lowe's and they installed a few appliance's that I had bought at Lowe's. If I had a plumbing issue I would call them and sure enough they would come out and fix the problem. I thought the cost of services were pretty reasonable until recently. I had Silver come out for a toilet leak and another leak in my kitchen and I thought it might be the dishwasher. Anyways, a plumber came out and fixed the toilet leak and agreed that it was the dishwasher that was leaking. So I called an appliance repair shop and they looked at the dishwasher and said it was not coming from the dishwasher. So I called Silver again and the plumber came out and agreed it was coming from the kitchen sink plumbing. He punched 2 holes in the drywall and found the pipe that was leaking. He then came back the next day and was here for maybe an hour. I was given a flat rate for the repair and I paid it. However, I was stuck with the holes and have been trying to find out if this holes should have been repaired by the plumber. I have tried a few times to get a reply from Silver and have not received a call back. I clearly feel this should be part of the repair. I mean if someone needed to get to the pipes in the front yard and they dug a hole wouldn't they refill the hole? I'm really disappointed in Silver and their response to my question about the holes in my drywall. I will not be calling them in the future.

Sue W.

This company charged me more for the diagnosis of the problem than it was to repair the problem. I would never use this plumber again.

Don Y.

I had a recurring problem with my tankless water heater; it refused to provide hot water to the bathtub, unless the faucet was adjusted to minimum flow. Then, this weekend, it decided to totally go on strike; no hot water anywhere! After calling several local plumbers who were not immediately available, one of them recommended that I call Silver. I followed up on this, and got a reply that they could have someone there this afternoon. They were true to their word, two guys showed up around 4:00 PM. After a brief review of the situation, Moy, the lead man was of the opinion that the unit was starved for gas. He recommended that the gas line be replaced with a larger size; he also identified an immediate fix to improve gas flow by removing the internals from a check valve in the gas line. Upon reassembly, the heater was working perfectly, hot water all around, even in the bathtub! A fine piece of work for which I am very grateful.

B P.

Over the past couple of years, Silver Plumbing Service has serviced our tankless Navien water heater/floor heater with excellent results. The first time we called Scott was for a recurring leak that another plumber failed to fix. Silver Plumbing took care of it quickly and effectively. Scott was able to diagnose our most recent problem over the phone based on the error code and what was going on. Chris did a great job with recent maintenance and repair. Bottom line, they know what they're doing and get it right the first time; that's cost effective.

JJ D.

Scott, who I think is the Owner was extremely knowledgeable and helpful. I placed a call in for service on a clogged shower drain that I had spent many hours on trying to free the clog. Scott personally called me, and after describing the clogged symptoms, the type of house I'm in, and the things I did in an attempt to resolve the problem, Scott explained to me exactly what I should do, and it worked! He saved me a few hundred dollars but what is to note is Scott's knowledge and the time who took to help someone out. I would absolutely recommend.

TheThing H.

Biggest jerk I ever met. Said my California Faucets were junk. I ordered the parts FOR HIM, He charged me $250 to put them in, less than one hour of work. I even was nice enough to turn the water on and off for him at the street. He was late and didn't have all the tools he needed for the job. Can get the job done if you're willing to put up with his attitude and pay his price.