Silver Eagle Plumbing

Frank F.

Does not return calls. Our sink has been stopped up for 3 days after calling AHS they then promised to reach out. Definitely won't be using this company in the future.

Josh C.

AHS sent Silver Eagle Plumbing for a service request to replace a water heater. They were absolutely NOT responsive to my phone calls and messages. Only once did they call a day and a half after the service request was placed, only to schedule the initial diagnosis.

During the diagnosis, I requested three separate quotes to get prices and an understanding of out-of-pocket costs I would incur if I chose to upgrade our water heater. It took three business days for them to FINALLY give AHS the initial diagnosis so we could get started on replacing the water heater. At this point, we were well within a week of having no hot water.

After that, we received information that AHS was provided claiming multiple code violations of around $400+ that would have to be taken out of pocket to correct. So, instead of going with Silver Eagle, we opted to cash out and hire another company to do the work (in a much more timely fashion, no less!).

The contractor we hired were timely, well priced, and when asked about the ""code violations"", the company we hired stated that there were zero code violations, and even the subsequent inspection and inspector agreed! The only thing changed was the water heater, no valves, no pipes, not a thing!

Then, a couple of weeks AFTER we had our new water heater installed, Silver Eagle Plumbing FINALLY emailed me asking me which quote I would like to move forward with. Unfortunately for them, I had already moved forward with another company that actually was concerned and took care of me.

So, all of this is to say: STAY FAR FAR FAR AWAY FROM SILVER EAGLE PLUMBING. They are not worth your time or effort.

Will E.

DO NOT USE THIS COMPANY. What an absolute nightmare...the only reason I tried to use them was because they were the only ones my home warranty(AHS - another horrible company) would allow me to use. I wish I could give zero stars. ALSO, THEY ARE NOT REGISTERED WITH THE BBB.

I had the technician come by on a Friday to initially look at quoting me for a new water heater. He showed up in a bad mood and ended up breaking the relief valve on my water heater, which of course busted during the night and leaked all over my basement until I saw it the next morning. I and my home warranty tried to contact them several times through phone calls and by messages sent by my home warranty , and they never contacted us. By the way...they will never answer your calls and their voicemail is completely full.

Fast forward to Monday, and I finally receive a call to make an appointment on Thursday between 9 to 11 to get my water heater replaced. Well I takeoff work so I can be home from 9 to 11 and no one shows up. Also, no one contacts me at all about why the technician missed his appointment. Only after I called numerous times do I get a text, not a call, saying they don't know why he missed it and they'll reschedule for the afternoon. So, we reschedule between 2 and 4 PM that same day. Again the technician is a no show. And again I have to reach out to them to figure out where their technician is.

When I finally hear from them(via text), I'm told there was a family emergency, but he can show up tomorrow between 9 and 11 on Friday.

So I takeoff work AGAIN on Friday. And again for the third time in a row the technician doesn't show up AND yet again they do not contact me and I have to go out of my way to contact them and ask why the technician didn't show up. Each time I did not get an immediate response and I have to wait around for a text, never a phone call, on why a technician can't make the appointment.

This time, i'm told he was in a messy job and had to run home and take a shower and could possibly meet at one. But in no point did they try to contact me or even call me to let me know what was going on, I always had to reach out to them.

So I finally text back after again rearranging my schedule to try and take more time off work, and tell them yes I can be here at one for him to show up. And all I got back was a one sentence text saying ""he can't make it."".......

So, I was stood up four times and each one of those times their assistant ""Monica"" did not try to reach out to me once to rectify the situation. I always had to reach out to them, that is if I could even reach them.

DO NOT USE THIS COMPANY. THIS IS MOST LIKELY A SCAM OF SOME SORT. If you're looking for help with plumbing I highly recommend Priority Plumbing, I already have an appointment with them after talking to them on the phone ( they answer right away). Do not waste your money with silver Eagle plumbing, they do not care about your business.

Alaric T.

When they arrived they were fast, competent, friendly, professional and solved the problem. They cleaned up after themselves and I am 100% satisfied with their work.

However they got four stars, because of their poor communication. I missed their call the first time, and it took two days for them to get back to me. Then when I finally set up a time, I was told that they would be at my house ""first thing in the morning"" and that they would call me when they were on the way. They arrived at 11:00 and didn't call first.

I guess in the days of mobile phones and voicemail we've been spoiled with our communication desires.

Overall I'm happy with their work.

Kristen G.

The guy who arrived to investigate my leak was a condescending ass. Here maybe 15 minutes. Half that time he was on the phone having some side conversation. Stated that I just don't know how to shower without throwing water everywhere. That there isn't really a leak.

There is a leak! Obviously. Now I have to call AHS and argue because you did literally nothing to solve the problem.

A M.

Placed a work order with our insurance through American Home Shield. We were assigned Silver Eagle Plumbing. It took a while to get scheduled, which we understood due to staffing issues across the board. They completed our water heater replacement in July and had an inspector come out to check. The inspector cited many issues and contacted them to come and fix them. They called and scheduled times, on two separate occasions and didn't show up. I have been reaching out since then, as well as my insurance company, without any response. So I'm out $520, paid directly to Silver Eagle, not to mention what we pay our insurance company per month and the deductible, for something that does not work properly.

Elk R C.

Based on another review written on Google in regards to AHS and Silver Eagle, we are also have the same issues. Ours has been 3 weeks with no response from Silver Eagle at all.

Do not waste your time with this company!! If we could give no stars, we would.

I don't know why Yelp is saying we are in SF, we are in Colorado Springs, CO.

Liz B.

If I could rate them as no stars I would. The were hired to fix my back flow preventer. They couldn't even do this job after trying twice. On the second try, without the homeowner's permission, they manipulated my manual valve box and now I have to pay for a new sprinkler control box. I had to get a different plumber to fix my back flow preventer. Unfortunately, AHS can not provide any compensation for what they broke. Silver Eagle Plumbing refused to provide AHS with any diagnostic information because that would be proof they purposely did not properly fix my back flow preventer and refused to answer any phone calls from AHS. They should not be in business. Hopefully AHS gets rid of them. They are incompetent.

Darnel M.

DO NOT USE THIS COMPANY! They don't answer the phone. The cant leave a message cause answer machine is full. Called in sick on appointment day. Bailed on the day of work.

Alvin W.

Silver eagle was recommended to us by our home warranty company. They arrived early and jumped right in on addressing the problem. When it turned out that our problem was a little more complicated than we originally thought and needed more work, they came out again easily and once again fixed the problem. I really appreciated that there wasn't a lot of debate or doubt, simply here's the problem with here's a solution as the answer. Quick and efficient. Thanks you!