Silco Plumbing & Heating

J D.

I called the owner just to talk and tell him how upset I was. We talked for a while and came to an agreement Jerry is a person you can talk to and he is reasonable. Yes I was unhappy at first and yes I think Silco deserves another chance I will call and see.

Tinh N.

I called Silco Co, to go to my house to check out what wrong to my furnace it not running for a lightning that hit and some things went wrong.
He came checked a few polls then found that a fuse that burn out then he replaced a fuse, unfortunately the fuse # 3 at place but he changed fuse # 5 then he said ok now I can reinstall a thermos start that I took a part first I thought it was fell. Now he screw up the cover panel then I suddenly heard a pop up, "" fuse burn"" I stated humm fuse burn a again may there's something not right. He changed second fuse then it burnt again , now he the diagnosis point to connect the two points of the fuse together by that time he change the wire S to neutral and the neutral wire to the poll S this is the reason why my control board damaged! Gone!
This guy Joe is not nice man to me when I opened pay more whatever he did to me finally I didn't pay a penny to his time of serviced. (! )I didn't mind to pay him more and bonus for the response to us when I called and with customers always expecting bring things at least back normal if it can be. Don't be silly and must have been nice guy, I called them and asked don't order a thing he wrote in a receipt that said;"" weather gard"" but he said he placed the order of a weather gard in an invoice and cost up to 950$00. I finally thought he determine some more wrong a bout my furnace. Because of a fuse # 3 but why replaced fuse #5 then he connected wrong cable poll at the S and a neutral point then killed my control board at one!!! I keep thinking and called him cancel not to come my house again then I bought a control board to replaced it . wonderful I made it myself.! Save and learn about it too.

Julie W.

I totally agree with other reviewers. They scheduled a time to come and give me an estimate. Never showed. I called after rescheduling my day and the lame apologies did not cut it. These people are obviously unprofessional and unreliable.

Chad D.

I have used Silco a few times and every time I say it will be my last, the problem is plumbers don't like to call back. Someone usually answers the phone there, but getting a call back is not usually prompt. Had an issue with a tankless water heater and decided not to pay the $150 emergency cost, so they told me they would call me first thing Monday. Monday rolls around and no call back, so I call them only to get a call back nearly an hour later to tell me they would ""fit me in"" no thanks.

I told them I was done with them.

K G.

Would give 0 stars if I could. Simple story: my water heater stopped working, I called them up to try and get a tech to come out. The guy who picks up the phone tells me they'll call me back in 20 minutes, they never call back. Just inexcusably bad service. How could you just not call a prospective customer back? Absolutely terrible. By the other reviews I see on here, maybe they did me a favor by not calling back.

Tom H.

I had been using this company since 1998. However, my last few experiences with them were terrible. After their last employee came out to my house, I will not be using them every again.

I had a problem with my hot water valve in my bathroom shower. I called at 8 am and their plumber showed up at 4:15 pm. He took apart the valve and was unable to put it back together. He told me he had to leave because it was 5pm and he would just shut off all the water in my home and come back the next day. I told him this was unacceptable, and that he was not leaving me without water. He pouted and stormed out to his van.

I had also explained to the plumber that I had been recently laid off. I told him I would run to home depot and buy the part that was needed. He told me Home Depot products don't work and I should only buy the valve from him, even though it would be more expensive. Already sensing he was disingenuous, I had a raised eyebrow upon any further dealings with this employee.

He then told me he estimated it would cost $1200 to fix the issue. When I asked him to explain why fixing a simple valve replacement would be so pricey, he said well I am not sure what I will find in the wall. I called the office and asked to speak with the owner, who was unavailable. A manager called me back and then spoke with the plumber to temporarily cap the pipes.

The owner did call me later that night and offered to come out himself and look at the problem. As I told him, I could not comprehend any scenario in which changing a valve would result in a $1200 charge. In the interim, I called another plumber who gave me an estimate of $200 to fix the issue. I cancelled Silco, and had the other plumber work on my problem. He was in and out if my house in hours and fixed the problem very quickly.

I was so disappointed that this business would attempt to take advantage of me financially, that I will never use them again. If this is how they treat long term valued clients, I can't imagine how they treat new clients.

Buyer be warned, stay clear of this company.

Spyros L.

Top ratings for Silco Plumbing, and is highly recommended by me , My 80 year old mother choose a low faucet by mistake for Silco to install. But regretted it as she needed an arc faucet to wash her hair. I called Silco , told them if there was anything that could be done that was economically feasible, since she had already paid Silco over $500.00 in full.
The owner is reasonable and easy to deal with, he returned my calls personally and quickly, and changed the kitchen faucet a week after they installed it free of charge.
I have used up to 4 different Plumbing Companies and when a job was unsatisfactory
done, or was not happy with it. Each one never returned calls after my first call , and always wanted more money, or tried to convince me there is not a problem.

Shawn S.

I called Silco for emergency service for my central air conditioning unit. Joe came out to diagnose the problem and determined that a fan was broken. Then I received a quote for $1100 to fix the fan. He also said that the compressor might also not be working and gave me a quote for $8,500 to fix that as well.

I didn't feel comfortable at all after receiving these quotes given how exorbitant they were, so I called Silco back and told them not to come back to fix the problem. Either way, I was out $300 for the emergency service + dianostic service.

I then called MacFarlane Energy to come out a few days later to look at the problem. Their technician immediately went to see if the capacity was blown, which it was. He installed a new capacitor and had the problem fixed in 30 minutes. Honest, confident, and really professional. There was no problem with my fan or condensor at all.

I've written a letter to the president of Silco telling him about this situation and to ask for my money back. I'll post additional details if they do actually return my money or not.

I hope it is just a training issue, but you should be careful dealing with this company

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NOTE: Last week the president of the company, Jerry Silverio, called me personally based on the letter I sent to him. He said he wanted to personally address the letter and let me know that I was refunded the money immediately. He also said that none of his staff work on commission, so there should be no conflict of interest there. He couldn't explain what happened, but did say that Joe has been a reliable employee.
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helen w.

I have to agree with the other reviews!! Expensive to say the LEAST!!
mY husband found them and we were charge 365 for a 15 minute job and a part that cost 10 dollars!! The AC need a capictor! I would never use them again!!

Joe P.

It would be ZERO if yelp allowed that option. Needed a plumber at the last minute and couldn't find one closer. The work was shoddy and they royally screwed us on the price. NEVER CALL THEM!!!!!!!!!!!!!!!!