Sila Heating, Air Conditioning & Plumbing

Janice K.

Absolute waste of 200 dollars to have some 18 year old kid come to my home and spend 3 hours there on the phone with another technician. At the end he couldn't figure out the problem and called the furance manufacturer who told him it could need new parts. The tech gave me a bill for 1000 dollars to come back and install the parts. He didn't even diagnose the problem. There must be no training for employees. Absolute trash and I would never ever recommend sila to a friend

Matthew H.

I called Sila as my AC was not working for the upstairs in my home. The technician came and repaired the unit. Told me the equipment was old and probably needed to be replaced. A week later i had another issue as a damper wouldn't open. A new technician came out and ""charged the unit"" and told me that the only way to fix the unit was to replace it. A day later i was contacted by a sales person at Sila and told they could have a new $15k unit installed by the end of the week. There was nothing they could do to fix the current equipment. Before moving forward i called in a second opinion. Here are the findings. The unit was OVER CHARGED and could have potentially exploded as a result. All other parts of the system were in good working order and YES the damper needed to be replaced. The bottom line is, whatever the excuse, intentional to destroy the system or incompetence both are unacceptable. The pushy sales involved in the repair process leaves a really bad taste. I will not be using Sila again and will not recommend to anyone.

Sandy A.

Way too expensive. Quick to respond and make an appointment.

Greg V.

I recently had Sila install 10 Mitsubishi mini splits (4 lower wall units, 6 upper wall units) around my house. They also vented and installed my new water heater.

Overall I looked at multiple companies over the last 6 weeks (including Bruni & Campisi, Yost & Campbell, and Robison Oil among others) to see which company would be able to work with me and get the mini splits installed by March 1st (the deadline to get the full Con Ed rebate for converting from a Natural Gas Boiler to high efficiency electric heat / cooling). Pretty much every other company I contacted was either incapable or unwilling to agree to get the job done in time. Matt Perdue (the Sila sales rep I dealt with) was at least optimistic and gave me a 50-60% chance of getting the project done. Fast forward about 6 weeks from the initial convo...the Sila team completed the project on time and with my preferred equipment (Mitsubishi rather than LG). In that same time, I'm still waiting for the Bruni and Campisi rep to come to me with a quote for a project estimate SMDH.

In terms of the Sila installers, they were great. Chris Plavnicky and Sebastian Ramos were the 2 primary technicians on the job and were exemplary (professional/knowledgeable, timely, friendly with my children). I would highly recommend either one of them.

It's still relatively early in my relationship with Sila, but hopefully their continued service matches my initial impression of the team.

Hong D.

Do not use this company! They came out to service my 2 year old Mitsubishi inverter AC. I was charged $324 for diagnostic and service. They quoted $690 to have a condensate pump replaced. They sourced a pump which was not compatible with Mitsubishi inverter AC causing the unit to short circuit. They tried to blame this on the initial 'poor installation' by another Mitsubishi Diamond Dealer. I was quoted another $6650 to have the whole unit replaced. In total, I paid over $1000 for them to blow up my AC and tell me I need to pay $6650 to have the whole thing replaced. Not only have they destroyed my AC but I'm out of pocket over $1000 for nothing!

Margi R.

I called Sila in July. They charged me $500 for a diagnostic with a technician. The a/c worked for a few months. It is now November and there is COLD air blowing through my vents even though it is 32 degrees outside!! I called Sila AGAIN to report the heat is not working. In a SHAMELESS money grab, they wanted me to agree to $330 in upfront charges BEFORE even crossing my threshold!! It is disgusting!! Clearly, the problem was NOT fixed properly the first time and they are going to charge me AGAIN as if they had never been in my home before this system failure. If you want to be ripped off, call Sila!!

L B.

Sila is incompetent and dishonest. We got tired of their overcharging and hired a different AC service company this year. The new company discovered that Sila had switched our AC compressor fan without our knowledge - and the air is blowing into the compressor, not out, away from the compressor. What kind of terrible company does this kind of thing? Avoid Sila at all costs.

Julia O.

Hiring Sila to install our central air conditioning came with huge headaches and was nothing but a mistake. The unit installation was shockingly terrible. During the installation process, we came home each day to a dirty home, including dirty handprints on our walls and footprints on the floors all throughout our house. There was also damage, including a large indent left in our wood floor where something was dropped and a ceiling that was left in complete shambles. Lastly, two of the vents didn't work because they weren't hooked up properly in the attic. Fortunately, when we contacted the main office in our area a service manager was horrified enough by the state of our home that he did have Sila cover the cost of a painter coming to repair and repaint our ceiling. He was by far the most competent person we worked with at Sila and we appreciated his responsiveness.

The next issue we had has to do with the close-out of our permit. This took from July 2019 when the project was finalized until January 2021. We followed-up to have our permit closed out more times than we can count. At first, it turned out they had an employee in their permit department who never actually contacted the city despite telling us on several occasions it was being taken care of. Then, once he was fired, the new people reaching out had the wrong email for the building department and rather than picking up the phone and calling directly, they decided to keep sending unanswered emails. We finally had to reach out to Sila's COO and he seemingly directed his staff to figure this out. They FINALLY determined the email they had was incorrect. When they notified us of the wrong email they played it off as we ""all"" had the wrong email. No, sir, you did, not us. It wasn't our responsibility to reach out to the building department at any point and we will not be held responsible in any way for Sila's ineptitude. After the correct email was found the city had the final paperwork to us in a week.

Nilesh P.

1 star as there is no option to give any less than that.
Worst possible contact you can think of. I called SILA for a small leak problem i had in one of the heating pipes. Spoke to the customer care about the leak specifically asked that i want to drain the water from the pipes so the leak is not a problem and wanted the executive to take a look at possible alternatives to fix the leak issue. Agreed that $149 would cover the visit fees (diagnostic) and the draining work as well. When the executive came he said $149 is only for the visit and diagnosis of the problem and asked more money for the draining of pipes (separate $100). Called the customer care and reached to the same contact that i spoke and agreed to and he literally denied that draining is not included. The executive and the customer care both started talking rudely. Does not matter if it is just a $100 problem but it reflects how they treat their customers. I ended up paying full amount and got the pipes drained. Executive said i ll get back to you with the estimate to fix the issue as he took the picture and was supposed to show it to his manager. Its been a month still no body has contacted me yet. So i ended up paying 250 for draining the pipes and i still dont know how to fix the issue. I wont do business with you ever!!! Period.

Andres B.

If you need an Air Conditioner or Boiler, avoid Sila like the plague.

They installed a replacement AC and Boiler Friday. For $18,500 I got a giant hole in my ceiling because they got lazy about putting down plywood, broken basement steps because they didn't have a proper handtruck, and (most importantly) an AC that doesn't cool after they ""adjusted"" it the morning after.

They refuse to send someone over in the middle of a heatwave to fix the AC, don't know when they will get around to fixing the hole, and won't even call me back.

Thank God my toddler wasn't in my room when the ceiling came down. The big guy on the ladder is the one who came through (he was uninjured).

If you want someone who will install a system, stand by their work, and not cause destruction in your home, go somewhere else!