Sila Heating, Air Conditioning & Plumbing

A E.

These stars are for the technician, who was professional and courteous. However, I am disappointed with the overall service process. I scheduled an appointment for an HVAC specialist to provide estimates for three jobs: repairing my AC, which is leaking coolant, cleaning the vents, and installing a gas range vent. While the receptionist gladly booked the appointment, it became clear that an in-person visit was unnecessary for any of these estimates.

The technician informed me that the AC unit is too old to repair, as replacement parts are no longer available and the coolant is no longer legal. He had to contact his office to get a vent cleaning estimate, which is outsourced to another company, and told me that Sila does not install gas range vents at all.

In the end, I paid nearly $100 to be told that two of the jobs I needed could not be performed, and that the third could have been quoted over the phone. I am frustrated that the receptionist did not have the knowledge to assess whether an in-person estimate was needed in my case, resulting in a fee that seems unwarranted.

While I'm confident Sila provides quality work, I am dissatisfied with this experience.

Dylan K.

I hired a plumber to come out and check a leak in my ceiling. He charged me $250 to cut a whole in my ceiling tell me he couldn't find the problem and he left. So now I have another problem to fix. Thanks

Liz A.

They installed my air conditioner seven years ago it worked beautifully until a rogue. Technician came out this year and told me I needed to spend $3900 to get it to spec The system is only 7 years old completely new , the air-conditioning was working had paid for a maintenance agreement. It was a scheduled service call and the technician told me that I had a leak and that I needed to spend $3900 to fix it ! I have called Sila I also called another company who came out the next day they disagreed with Sila's prognosis, I had already paid Sila $600. I called Sila to cancel future service and I asked to speak to a manager. No one has called me back. I was a very loyal good customer I spent over $30,000 with the company . They could not even give me the courtesy of a return phone call. do not go with this company it does not and will not get you anywhere very very disappointed.

Hannah G.

Scam company uncharged me to hell and back. I had requested them to fix my AC, but as soon as they finished, it broke again within the day. They charged me $500 for a capacitor, which broke again within the month.

Joonyong P.

I really felt cheated. I booked an air conditioner diagnosis with Sila Heating,Air Conditioning &Plumbing. And, after Sila's staff came and diagnosed it, they told me to change the air condition. And, they sent me an estimate of $13,000. What I find absurd is that Sila Heating,Air Conditioning &Plumbing did not diagnose properly. However, I had to pay $99 for the diagnosis fee.
However, I once again received an air conditioner diagnosis through another company. A person with 25 years of experience received the diagnosis that all you need to do is change the compressor. I was so angry. Through Sila Heating,Air Conditioning &Plumbing's inaccurate diagnosis, we almost wasted a lot of money. Please also protect your precious money from Scylla.

Corinne M.

BEWARE! This is the most unreliable company we have ever dealt with! We were scheduled for the ""first"" appointment of the day. Diane called at 5:22 pm to reschedule! They are extremely unprofessional & unreliable. I would give them zero stars if possible. Thanks a lot for wasting our time!

Mike M.

If you think paying $500/hour for labor (no materials, no joke) is a fair price, you'll love Sila. If not run the other way as fast as you can.

Pam S.

Don't use SILA.
I had SILA install two new mitsubishi ductless ac / heaters in my home. They have never worked . Now that we are getting into AC season and after two service techs from SILA have said the units won't ""hold a charge"" or ""have leaks SILA keeps putting us off on what they plan to do to fix this situation. I am out 13 K and still no resolution.

Andrew P.

We hired sila for a quick 79.00 tune up in April 2024, MIR the service tech came out and very very quickly scared us about mold and dirty air, and that we need to deep clean our unit and add more things to fight the dirt and mold, deep cleaning /an air scrubber,, totaling $2800.00. We said yes of course, if it's absolutely needed,,, we paid the entire balance and two days later a different tech came out and did not complete what was on the contract, yet did not offer no refund or other solution,, just told us ""all done here,, everything's good to go"" was working on our unit for about 20 mins then left,, our unit was simply wiped down with a rag, it was never deep cleaned like promised in the contract, I had to reach out to the service manager named ""Harry"" who was very very hard to get in touch with, and he was not very pleasant to work with, although he had no choice but to refund some of the money, because we paid in full and the work was not complete, I really would have been happy if ""Harry"" ""the service manager"" would have called us and said hey,, we are sorry about this error,, we would like to repay you some of the money,, but they didn't do that. And overall this whole experience hiring sila just has not been good,, we also ordered a year's worth of filters,, our service tech ""MIR"" put the order in for us and gave us 10% discount because we just spent over 3000 dollars with them,,, here it is now a month and a half later and we still have not received our filters,,, I've called and spoke with Colleen to try to get back in touch with Harry and have been completely unsuccessfully everytime,, I just don't understand how a so called professional business like sila can run on such poor ethics.. NEVER AGAIN WILL WE USE SILA

FoxFire G.

They provided me a good deal for a new furnace and AC. The quality of the work was excellent and the job was done on time. They were trustworthy and the employees were very knowledgeable and professional. I thought I received good value for my money and was treated fairly.