Sila Heating, Air Conditioning & Plumbing

Pat B.

Very professional installation of my kitchen faucet...though very expensive. The plumber was professional and polite and did it efficiently.

Janine S.

February 2022 I signed up for a program offered by NYS clean heat and Con Edison then you had to use a participating contractor that would come to your home and do a energy assessment to see if your house would benefit I used
Sila Heating, Air Conditioning, Plumbing & Electrical
A salesperson came out to my house
(1000 sq ft, no insulation , rock foundation and built in 1885)
He assured me without a doubt that if I decommissioned my boiler and removed my radiators that I would save 30% in heating cost and increase my comfort by 30%.
They would then install a mini split system run exclusively on electric, I bought the lies hook, line and sinker, my natural gas radiator bill before the system was $450-$500 after the system was installed
my electric bill went to $800 and the house is basically cold unless you're sitting underneath one of the units with hot air blowing on you.
February 2025 the 3rd winter with mini splits
Hundreds of emails, phone calls and approximately 40 appointments with technicians with no improvement except when they brought over 2 electric heaters for the house
They never should have approved my house for this program it was never going to be efficient but they didn't care they just wanted the $28,000 that they got.
I made the difficult decision to go back to natural gas with radiators to which they sent me an estimate of $32,000 to return back to natural gas.
Goldman Sachs is the parent company
Below is a quote from Jason Rabbino the CEO
""I am thrilled to be joining the exceptional team at Sila, an organization that shares my strong focus on doing the right thing for customers, employees, and shareholders,"" said Rabbino.
NOTICE doing the right thing for customer's.

Please in the future explore every possible scenario when signing up for something that seems to good to be true

NOTE: the AC on the system works fine

David E.

Sigh. This was a company we once trusted. They changed terms. Now they charged $950 for a servic e contract. Turns out that is a less than an hour inspection (about what we would pay for a neurosurgeon consult) and then the serviceman hands us a list of problems amounting to almost $5,000. So we bring in another reputable company. They found no problems other than regular maintenance for which they charged us a new contract just a bit more than Sila - but they cover everything other than replacements. What a disappointment in a once trustworthy company that instead peddles deceit.

R M.

I saw their ad for 159 dollar emergency water heater diagnostic. They came out in about an hour. The tech looked at the water heater which was leaking from the top of the unit and without any investigation told me I needed a new water heater and the fasted it could get done was in two days. After about five minutes he gave me an estimate for $4200 to replace the water heater. I told him I would call the next day if I decide to go ahead with it. The next day I call in another company. They come over. Checked the water heater and determined that the hot water outlet pipe needed to be tightened. The next day I notice a diagnostic charge for 318 dollars. From Anastacio/Sila. These people are a rip off.

Mary Jo K.

I rely on my two split wall air conditioning units during the heat and humidity of summer. I read positive reviews for Sila Heating & Air Conditioning, so I booked an appointment, since both units were struggling to produce cool enough air for me and for my dogs. Fortunately, they were able to send Sean, one of their air conditioning technicians. First, he diagnosed and explained what my options were for each unit. I chose for Sean to clean both units, as they had not been serviced for several years. And, for one unit he increased the amount of coolant that was needed in the unit that was not able to maintain a cool area. Not only was he was knowledgeable and efficient, he was willing to explain exactly what he was doing, and the order that he was doing it in. He diagnosed the problems and was able to resolve the issues each unit had. He was polite, patient, and thorough. Thank you to Sila and thank you to Sean. I will request Sean to do the work when the units need to be maintained.

Terri D.

Was a long time customer of Sila and had many years of positive interactions. They have been taken over by Astacio plumbing and it is an utter failure on every level. Failed to show up during a 4 hour appointment window and told me ""bc you are a good customer we will still come today"" as if it was my fault their tech was running 2 hours late. I will not go into how many calls it took to get this appointment or the ridiculous diagnostic fees or the fact that they could not schedule maintenance and repair at same 4 hour window... or that it will take ""a day or 2"" for a manager to get back me. I've spent multiple tens of thousands with this company and I am now DONE!

Janice K.

Absolute waste of 200 dollars to have some 18 year old kid come to my home and spend 3 hours there on the phone with another technician. At the end he couldn't figure out the problem and called the furance manufacturer who told him it could need new parts. The tech gave me a bill for 1000 dollars to come back and install the parts. He didn't even diagnose the problem. There must be no training for employees. Absolute trash and I would never ever recommend sila to a friend

Matthew H.

I called Sila as my AC was not working for the upstairs in my home. The technician came and repaired the unit. Told me the equipment was old and probably needed to be replaced. A week later i had another issue as a damper wouldn't open. A new technician came out and ""charged the unit"" and told me that the only way to fix the unit was to replace it. A day later i was contacted by a sales person at Sila and told they could have a new $15k unit installed by the end of the week. There was nothing they could do to fix the current equipment. Before moving forward i called in a second opinion. Here are the findings. The unit was OVER CHARGED and could have potentially exploded as a result. All other parts of the system were in good working order and YES the damper needed to be replaced. The bottom line is, whatever the excuse, intentional to destroy the system or incompetence both are unacceptable. The pushy sales involved in the repair process leaves a really bad taste. I will not be using Sila again and will not recommend to anyone.

Sandy A.

Way too expensive. Quick to respond and make an appointment.

Greg V.

I recently had Sila install 10 Mitsubishi mini splits (4 lower wall units, 6 upper wall units) around my house. They also vented and installed my new water heater.

Overall I looked at multiple companies over the last 6 weeks (including Bruni & Campisi, Yost & Campbell, and Robison Oil among others) to see which company would be able to work with me and get the mini splits installed by March 1st (the deadline to get the full Con Ed rebate for converting from a Natural Gas Boiler to high efficiency electric heat / cooling). Pretty much every other company I contacted was either incapable or unwilling to agree to get the job done in time. Matt Perdue (the Sila sales rep I dealt with) was at least optimistic and gave me a 50-60% chance of getting the project done. Fast forward about 6 weeks from the initial convo...the Sila team completed the project on time and with my preferred equipment (Mitsubishi rather than LG). In that same time, I'm still waiting for the Bruni and Campisi rep to come to me with a quote for a project estimate SMDH.

In terms of the Sila installers, they were great. Chris Plavnicky and Sebastian Ramos were the 2 primary technicians on the job and were exemplary (professional/knowledgeable, timely, friendly with my children). I would highly recommend either one of them.

It's still relatively early in my relationship with Sila, but hopefully their continued service matches my initial impression of the team.