Signature Heating, Cooling & Plumbing

Cody H.

Looking to switch from swamp cooler to refrigerated air: Didn't even show up for quote, and didn't call.

Marcia A.

We called Budget Climate Control because our refrigerated air unit was not working. Initially, the tech said that the ""board"" was defective and said that it had to be ordered and would cost approximately $1000 - they immediately charged our credit card close to $500 and would charge the other half after installation. He came later in the week, installed it, and said that the unit still wasn't working so replacing the board was not the problem. He called his boss to analyze the problem. His boss came and found out the problem was caused by dirty coils. The next day, they cleaned the coils and that remedied the problem. The ""boss"" said that they would issue a credit for the $500 since the board was not the problem. Well, two weeks or so go by and no credit for the $500. Not only that - they never bothered to mail me an invoice for the work done. We finally called them and told them we needed the invoice and the $500 credit minus the labor. Turns out we got charged over $300 for the labor. We had to beg for the invoice (materials and labor costs not even broken down) and finally received it - the labor was not quite $300. So here we go again having to beg for a $35 credit. The folks have issues diagnosing problems, and also have big problems with their accounting. Be aware!!!!

Home O.

All I can say is shop smart. Not knowing what my furnace needs were, I let BCC tell me what I needed. Of course, they sold me an expensive 110,000 BTU furnace for my 1600 square foot house when I could have gotten by with a 60,000 furnace. Buyer beware.

James W.

Jeremiah showed up on time and was very polite and competent. Fixed our problem in no time for a very reasonable price. Will definitely use this company again!

Liz L.

We bought a new -- pricey -- swamp cooler from these folks last year, and when we tried to start it up again this year, it wouldn't stay on. A trusted handyman looked at it and checked out all electrical components for the house and deemed there to be a problem with the motor, but didn't want to touch it for fear of breaking the warranty. We called the company and were told nobody could see us until mid-week, and we sweat it out quite literally. Adam showed and proceeded to determine that the cooler was fine -- it was the breaker. We protested saying that the breaker had been checked. He started to charge us $90 for the diagnosis, and after talking it through some time he decided not to -- we all decided that we would call our electrician to see if it was in fact the breaker. Our electrician came by immediately after and said that it was not the breaker and we should never consider upping the voltage of the breaker as Adam had recommended. I immediately called Adam to see what next steps could be, and he said he'd come by at the end of the day. He did not. We called twice the next day, and the first time he said he'd call back, and didn't. Then he told us that our cooler was no longer under warranty, even though we had purchased it within the last year. He still said he would call us back and never did. Finally, another handyman friend put oil in two places in the motor, and now we are cool and happy. We never heard back from Budget Climate Control even to see what the resolution to our problem was. We experienced an overall lack of professionalism, poor customer service, and poor ethics, and frankly they seemed to think that we enjoyed sitting in the heat and thought of having to replace our cooler again. I went to my friend who recommended these guys to us in the first place and she said she had also had a bad experience in the past year.

Cathe C.

I had company coming for the holiday weekend. I had not used my air conditioner until the day before only to discover it would not cool. After calling 5 or 6 companies that had good yelp ratings, I made an appointment with a technician at Budget. I was told on the phone that the diagnostic cost was approximately $70.00 which I agreed to pay. Once the pressure was taken to determine that the unit needed freon, the technician opened his iPad to reveal my choices for service. They ranged from a ""quick fix"" at around $500.00 up to a continued maintenance which was around $2100.00. Their were four ""plans"" to select from. I was desperate to make certain that my company was comfortable and chose the cheapest option that I could. After I signed an agreement to pay that amount he looked up the price of freon and told me that it's cost fluctuates like gas and that it had gone up! (Wait didn't I pay for that with my quick fix plan?) By the time he left my home, about an hour later, the air conditioner was working well. When he added the service call fee to my quick fix fee I owed over 600.00. I certainly don't mind paying for service, an hourly wage and materials but I felt like I had been scammed!!

Just a warning before you call these people!!

Ross L.

This year (2017)was our pre-season service year for our central A/C. They came out promptly the week after making an appointment. They did do a thorough inspection of the unit. They did identify a couple of potential problems although the unit was working. The quote for the proposed worked seemed excessive but we did go ahead as one was an electrical component problem. They used our hose the clean the compressor and cleared away anything that might be in their way regarding service of the unit. The main complaint is that they did not clean up the mess created, did not put the hose back or replace the items moved. After the fact, I did check on competitors pries for the same service and found BCC to be on the upper end of the scale.

Bruce H.

Decided to be proactive this year and have them come out for a pre-season service on central A/C. They came the same day I called and Bill was great to deal with. He did a thorough job, caught what probably would have been some problems and answered all my questions clearly. So far, these are my ""go to"" guys for all things HVAC and, probably, plumbing. Prices seem reasonable, too.

Carol M.

I had one good experience with Budget and one bad experience. The first time I called my A/C wasn't working. They were able to send a tech the next day (other companies needed 3-4 days) during the hottest days of the summer. The tech was professional, wore a uniform, was courteous and honest. So I called again when my water heater had problems. It was a Saturday so I knew it would be costly. They sent a tech out that afternoon. He barely looked at the water heater before he started talking about selling me a new water heater for $1900. He also said they don't repair my brand of water heater (which is a major brand). I already knew I was out the nearly $100 just for the service call. Why didn't the person on the phone ask what brand of water heater I had? I told him I couldn't buy a new water heater, so he told me to call the manufacturer and order the parts and when I got them he would come back and install them. I called the manufacturer and got a very nice service tech on the phone. He said I probably didn't need new parts, that it was most likely a simple thing I could fix myself (the water heater isn't that old). He instructed me to push a reset button, wait a few minutes, and re-light the water heater. He also emailed me an instructional video. I did what he directed and lo and behold, my water heater was fine and has been ever since! So I wasted $100 on a service tech who I believe should have known to at least try resetting it. Live and learn.

April J.

AC went out last night. Came across their info and saw they opened at 8am. Called at 7:45am expecting Vm and pleasantly surprised by a real person answering the phone and scheduling the appointment for today between 10 and noon. At 10:30 received a call from the tech saying he would be there closer to 11:30 but just wanted to let me know. Wow! Called again when he was on the way. AC repaired at very reasonable price and explained some maintenance I should do. He was done around 1ish. Wow. Happy customer for sure!