Shumate Heating & Air

Dale S.

I had a high-level Shumate technician out to the house so that he could prepare a bid to install a new HVAC unit. I told him I would need a quote in 3-5 days. After two emails that I sent (that we're never acknowledged), it has been two weeks, an still no quote. Thankfully, one of the other companies that I had out knows how to follow through. Shumate is all talk and no action. I am glad I found this out before I trusted them any further. Avoid this company.

Lesley M.

I wish there was a way to give 0 stars. My heating system broke on 11/25 for good (a 20 year old system with multiple fixes not working). So I had someone from Shumate come out on 11/26, the next day, to give me an estimate on a new system. After inspecting the current system, the """"comfort consultant"""" (title on their card) said they would get back to me soon. It is now 12/17 and I have yet to receive an estimate from Shumate. I actually laughed out loud when I saw posted at the top of their website - """"When it's too cold to wait, call Shumate."""" I guess they don't consider 3 weeks with no response in freezing temperatures with no heat as """"waiting.""""

Star H.

We recently had a new central air/heater installed. Right away, I was sure I was smelling gas, but I gave it a few days just in case it was a new system settling. After a couple of days, we called for a technician to come out. He checked outside, because I said we smelled it outside and in our bathroom (which is above the pipes outside). He checked inside. He said he didn't smell gas at all, and that there were tiny leaks in our old galvanized steel pipes. Since we had never smelled gas before, I knew the tiny leak theory didn't make much sense. He said it was a new heater smell that would go away in a couple of days. I waited a couple more days, and finally called Gas South. Gas South had to replace the outside cap (I can't remember what it's called exactly.) The Gas South technician said that when the Shumate technician turned the gas back on it was turned on too quickly and it popped. So we had been leaking gas for almost 2 weeks, with a toddler in the house sleeping in one of the rooms right next to the outside pipes. The Gas South technician smelled gas right away and couldn't believe that a trained professional would miss something so basic. To say that I'm annoyed in an understatement. The service technician that came out, Tito or Tino, brushed me off as being a crazy woman. The gas smell was """"all in my head."""" I called Shumate to report the incident of the leaking gas and the man on the phone asked """"What do you want me to do it?"""" He didn't apologize and didn't seem to care. He seemed relieved that it was on Gas South's """"end"""" and Gas South had to deal with it. If you do decide to use them, please ask them NOT to send Tino or Tito your way.

Carole L.

A little over two weeks ago, I experienced problems with my air conditioner. A technician came as promised the day after my call. He was professional and explained the issue with an AC unit not quite 3 years old. A part was ordered and installed the next day. My complaint with Shumate is no one has returned a phone message I left with the customer service manager explaining why I would have to pay for two service calls and why I am having issues with a unit that replaced a unit that was around thirty years old. Due to allergy issues, I do appreciate the promptness in how the repairs were completed but when competing for business in today's environment and the only difference a company has is customer service satisfaction, all calls should be returned and have a response time limit. I am still waiting for a phone call.

Susan G.

I have had a service contract with Shumate for more than 10 years and have been very pleased with their service It's nice not having to worry about whether I've changed the filters, and crawling under the house to change them was never my favorite activity.

S B.

Quick service with no bs. They gave us options to complete the repair. They are super friendly, clean, and arrived on time.

Mike T.

Had an appointment from 8-12 PM no one showed. Called and was told someone would be there 3-6 PM. No one came. Took off work that day. I prepaid for a A/C tune up. Unacceptable service

Erin M.

My AC broke last night, and since I've used Shumate before (I was indifferent to the service), I decided to call them again -- especially since they promise same day service. I called as soon as they opened this morning, and was put right through to someone in residential service. I was very disappointed to hear that they didn't have an appointment available until Monday. I think that if a company promises same day service, they should follow through with that promise. This is definitely something that will keep me from using their services again, and they should seriously consider doing something about their false advertising.

Benny B.

Thus far they are the best company I've used for servicing my AC. I found them through Google. I made an appointment for the next day and received a confirmation email with the time. The technician, Luis showed up on time and was very professional. He troubleshot the problem and found out I had a bad switch that had finally gone out. The previous company that worked on it would just refill the freon. Anyhow the work was good and the service was great. I recommend.

Su H.

The guy who serviced my air conditioning was rude and made several lewd comment to the partner that he had with him. Not exactly great with customer service. And when he was done, I decided to get in my car to go to the grocery store. On my way there, the same truck that just serviced my house decided to cut me off and nearly ran me off the road! I will try to find a better company for the future. Rude and an insane driver - not a great combination