Sherlock Plumbing, Heating & Air

Lee C.

These guys were incredibly professional and constantly eager to please. When we were absolutely freezing heading into Christmas last year, Sherlock made every effort to replace our very outdated and broken furnace with a new, high-performance model that was very reasonably priced. It was clear to us that they shuffled around several appointments to accommodate our desire to have a new system by the end of the year. Despite their clearly busy schedule and inevitable seasonal pressures, Sherlock delivered way beyond our expectations. Follow up appointments for tune-ups and tweaks to airflow have been scheduled and performed without hesitation or any other nuisance. I couldn't offer a higher recommendation.

Jerry H.

I came home from out of town to find that my upstairs heating unit wasn't working. The thermostat was not functioning at all. I looked online and did some troubleshooting myself but to no avail.

I looked online at reviews of local HVAC repair companies. I left a message for one company that never even bothered to respond. After discussing it with my wife, I decided to call Sherlock Heating and Air Conditioning. Kerri answered the phone and did a great job of taking the time to understand my situation. Originally they couldn't get a technician out to my house right away but Kerri said she'd call if they could get someone out the next day.

She called me this morning to say she had a tech that could come over right away. 10-15 minutes later Matt B. showed up at my door. I was pleasantly surprised that he was able to accurately diagnose my problem in no time. He was clean, courteous, and professional. We agreed upon the repair and he fixed it as promised. He did a great job. The job came with a couple of small challenges, but Matt handled them with professionalism and ease. He made sure my heater worked, and that I understood how to work my new thermostat (that he quickly programmed for me).

From my initial call through the completion of the repair and final bill, Sherlock did a great job! I definitely recommend them.

-JH

debra g.

They installed our néw air condition last year and it was all done top notch. This July 4th weekend it stopped working on a Friday. That night the owner emailed me and assured me it would be taken care of. The next day he came through on his word and fixed it. I was so impressed with the service, espicially on a holiday weekend.

Gagan A.

HVAC system at my place works great but it had some cooling issues. I bought Groupon for tuneup/checkup of the HVAC system at my residence. Aaron from Sherlock Heating and Air Conditioning came for the job and was very professional, knowledgeable and honest. Turns out system needed some coolant, Aaron added that. Thoroughly checked my system for leaks, wear-tear and gave a thumbs up after tuning it to perfection. Highly recommended !!!

Anita G.

Our A/C was installed a few years ago by Sherlock. Today, the digital thermostat panel went blank, and our TV stopped working. A circuit breaker was tripped. I called to see if they could figure out why the thermostat was tripping the circuit, or disconnect it until the scheduled Friday appt., so we could watch TV. Matt from Sherlock came out to tell me how to do that, as he was in the area.

He decided to investigate a little, as there was no power at all to the furnace, not just the thermostat. After a lot of investigating, he heard a ""pop"", and found an outlet in our living room was damaged and smelled like it had burned. He said he could fix it, but would need to move it a little, as there was no ""give"" in the wire. After he cut in to the wall, he discovered wet insulation. He then went to the other side of the wall, which is in the garage, and cut in and found a leaky copper pipe, which was running down the wire and causing the problem.

Needless to say, Matt probably saved us from our house catching fire! What was supposed to be a quick fix until Friday turned into a 5+ hr. job, fixing the leaky pipe, fixing the electrical, and getting us back up and running with only a few holes to be patched and painted.

Matt went above and beyond, and we are really grateful to him for everything, and would recommend this company to anyone! They are extremely honest and reliable.

Michael S.

We recently purchased a 100-year-old house in South Park, and amazingly the only heating the home had was a single gas wall heater. With old single-pane windows and no insulation, needless to say the wall heater did little to heat up the house. Not sure how previous residents over a 100-year-span got through the winters -- yes, this is San Diego, but it gets plenty cold here when you don't have adequate heating.

We met Bob Goode from Sherlock at a home & garden show, and arranged for him and 4 other companies to come out and bid on installing a furnace and duct work. Bob was very professional, courteous and patient from the get-go, and we got a good vibe about Sherlock, but did our due diligence by getting multiple bids. In the end, we followed our gut and hired Sherlock. Cost-wise, they were on the lower middle end of the range of bids we got, and by far seemed the most professional. And from all of our research, it seemed the conventional wisdom was to choose based on the company doing the installation, rather than based on the furnace brand.

Matt and Anthony did the installation, which involved delicately cutting holes in our 100-year-old plaster ceiling, installing the duct work and vents, and installing the furnace (including connection of gas line) in our attic. Like Bob, the installers were professional and courteous, and also respectful of our home. Unfortunately, the work left a layer of plaster dust all over every surface in the house; this was to be expected, but had they advised us of this in advance, my wife would have left the house for the two days they were working. To their credit, though, the company offered to send out a maid service at their cost to clean up the dust. (And also, the installers did clean up after themselves in general.)

There were a couple of minor things that required follow-up visits, but they were very responsive and accommodating about taking care of those things.

We're first-time homebuyers, so felt somewhat like we were making a blind choice with hiring an HVAC contractor. But now that that's behind us, we highly recommend Sherlock to anyone needing such a service provider; and we'll be calling them back if we decide to install A/C, or if we have any service needs in the future. Thanks for the great service experience, guys!

J T.

Caleb w/ the Sherlock repair team came out to fix a leak from my office A/C. He was clean and efficient and quiet (I was working on a client at the time). He also showed me the broken part and explained how it happened.

Thank you, Sherlock and Caleb, for making my office a comfortable place again!!

Jeb W.

I had Matt come out to work on our vents and take care of some cleaning because my wife has had some allergy issues. Sherlock heating and Air were fast and very efficient. I also know Bob Goode one of the field supervisors and he really takes care of his clients. The entire staff is professional, affordable and proficient.

Jeff A.

Sherlock heating and air is top notch. I deal with Bob Goode and he really takes care of me. I asked him for a piece of tin and he had it to me in no time and no questions as to why I needed a random piece of tin. I highly recommend Sherlock Heating and Air

chris d.

Sherlock a/c recently did a thorough maintenance on my home a/c for a good price after we had been told by another a/c company that we needed a new system at approximately $5,000.
My service tech was excellent, knowledgeable, and helpful. He saved me quite a bit of money and got my old unit working well again.
He had gone to HVAC school at Wyotech, Long Beach; I asked him about it. He was very happy with his training/job. He told me he worked on all the different types of equipment at the school.