Sherlock Leak Detection

Daniel B.

I want to give a fair and honest review here. They were very responsive and efficient - I reached out at 7pm and they had someone on site at 9am the next day. Unfortunately the spot they marked was about 5 feet away from the leak and caused me to tear up a portion of my concrete that didn't need to be torn up, which then added to my repair costs afterward. My plumber dug 3 feet down from the spot and there were not even pipes under the marked location, then ended up finding the leak in a different location essentially right where the pipes left my house and went underground. The technician came back out to look at it and told me he ""just overthought it."" The business owner was responsive and immediately refunded the cost of the inspection, which was appreciated. I found them to be honest and professional, and they did the right thing by refunding me. But I wouldn't feel comfortable hiring them again if I had another leak based on my first experience.

Katy I.

Water would deep through the grout when we pressed down. I called a plumber who hadn't a clue where the water came from. I read reviews and contact Ron from Sherlock in the late afternoon, He responded right away and was here the following day. He found the source and guided me as to my next steps. Thank you, Ron, you're amazing! I highly recommend Sherlock Leak Detectors.

Ara G.

We were in a desperate state. A leak inside the cement slab was detected because we could feel the heat that radiated (110-120 degrees) but didn't know exactly where the leak was originating. To compound the issue, we had very few left over marble tiles (they were imported). We didn't want the contractor to just start breaking tiles with a hope and a prayer of landing on the pipe and the spot of the leak. So when Ron came the very next morning, we were nervous. It took effort to find this leak. He told us that it was a small leak, but he did not just want to give us a rough idea. After a bit of detective work, he marked the spot. We were hopeful. The next day our contractor came. He opened that one tile, jackhammered and dug. X did mark the spot! And yes, it was a small rupture. I am very grateful for Ron. He saved us time and money. Highly recommend the company. Don't look elsewhere.

Shahar G.

I've used Sherlock couple times by now for few properties. Their team is professional, courteous and very knowledgeable! I'll will defiantly recommend them to family and friends

Robyn M.

Fast service! Backed up valve from my downstairs A/C.

Darryl C.

They came out right away and found my leaks within a few minutes. I highly recommend using them.

Steph E.

On sunday morning we noticed water on our tile floor. Our plumber said it was a slab leak and advised we contact a leak detection to mark the location so he can repair the pipe. I found Sherlock on Yelp and they answered my call on a Sunday and were able to schedule shortly after. The technician mark where the pipe is in the slab and listened with special microphones to mark the location of the leak. The best part is that he talked to my plumber and figured a way to re-pipe the line through the wall and avoid damaging the flooring and actually saved us a lot of money and minimize damages. I'm ery satisfied with the care and attention.

Wendon G.

I found this company based on the Yelp reviews.

However, their huge error (causing my plumbers repair bill to double) and Sherlock refusing to respond immediately to correct the error made me rate them this low.

I suspected a slab leak and hired Sherlock to locate it. They responded, and I was told by them that I had a cold water slab leak in hallway of my entrance. (This is marked by an X in the house hallway picture.)

When the plumber responded and broke open the slab, the leak was no where to be found.

I immediately called Sherlock and asked them to re respond and locate the leak which they mis diagnosed. This was at noon on a Monday. I was then told that they were booked for the day and could not respond till 24 hours later.

I informed them that I had paid for their services a few days before, they badly misdiagnosed it and I requested they cancel a new job in order to take care of a job they previously failed at (mine.) I was then told they had no one available.

I then called American Leak Detection in Ventura. American Leak Detection's owner responded 45 minutes later and located the leak approximately 5 feet away from where Sherlock said it was. This is marked by the lines at the foot of the step picture. (As you can see by the pics, its way off.)

Now more demolition is needed, causing undue stress to my family. This has significantly increased (doubled the cost) of my slab leak repair, since the distance is so far off, the plumber is charging me for a whole new slab demo, repair and rough concrete.

I emailed the Sherlock asking for a refund, and still no response.

To Ron the Owner, please contact me and explain why a new customer is more of a priority than a customer that already paid for your services and you misdiagnosed, and how you will remedy the situation you have caused me.

Clearly for Sherlock, doing as many $300 leak detection jobs a day as possible is more of priority than responding back to a customer that already paid you and correcting a huge error made by your technician.

Justin B.

We have had higher water bills lately, and thought we might have a leak - Jeremy helped to figure out where the leak was occurring, and offered very helpful solutions to go about resolving the issue. Great communication, fair pricing, and quick service. Definitely would recommend.

Jordan S.

I got a notice from the city saying that there was a leak in my house somewhere. I had my plumber check for it and he said as far as he could tell there was no leak. But the city representative insisted that there was. Sherlock used their fancy tools and found a small leak under the concrete in my backyard which I then had repaired by another plumber. It worked out great