Shells Only Complete Home Improvements

Lauren N.

I scheduled an appointment with Shells for April 3rd, but the contractor showed up on March 26th by mistake- we didn't care because we wanted the job done quickly anyway. He initially estimated the process of getting the estimate would take around two weeks. By the end of the third week, we checked in and were told to wait another week. After the fifth week and numerous unreturned texts and calls, he finally visited our home to discuss the estimate, citing his computer crashed and lost everything (similar to what my students say when they forget to do their homework) and promising to deliver it by the following mid to end of week. When it didn't arrive, I called the following Monday, and after some effort, was informed it would take two more days from another man in the office. Completely angry and frustrated, I expressed my concerns to the representative, only to be reassured that they would rectify the situation. Minutes later, the contractor texted my husband an estimate, no official invoice, just a random text with the final amount when we asked him for a breakdown of specific things we may or may not want to add depending on price. The estimate all of a sudden was texted after he needed 2 more days over the phone minutes ago. The estimate was completely inflated pricing due to his lack of attentiveness and professionalism

Art M.

Just finished a dormer project with Shells Only. Will start by saying I fired the previous contractor for lack of responsiveness and general unprofessionalism. Working with Denny, Dennis and their work crews was an absolute pleasure. We unfortunately had to stay in our home the entire process, yet the guys were as considerate to our situation as much as was possible. What was most impressive was this company's ability to keep to a schedule, keep their promises and work professionally.
You get what you pay for! I had several quotes for less money than Shells Only. They wouldn't return a call, didn't know how to work with the Permits, and generally were unorganized.
From the very start, Dennis daughter (forgot her name) work so nicely with my wife picking out hardware for the bathroom, colors and etc. Afterall, if the Mrs. isn't happy ultimately, I won't be happy! The details matter. Shells only paid attention to the details that I requested of them and added some smart recommendations. Even more important to me was finishing the project. My worry was payments were mostly in start of job, will they disappear in the end? Answer, no they finished this job as agreed on time!!! I was lucky to get Denny who as i was told doesn't forman much anymore as he is too valuable to the sales process. So, I got lucky there! My rating is AAA++++++ Would recommend to family or friends for sure.

Samara L.

My review is based on seeing before and after results from Shells Only renovating my dad's bathroom -- the renovation is gorgeous! My dad is so happy. He wanted to lend his voice to this review, since I wasn't there to deal with the company while they were at his home. Here is my dad's part of this review:

""From the time I walked into Shells Only's showroom until the time my bathroom's renovation was completed, I was totally satisfied with their work and their project supervisors: Gene and Julie, and the workers who did a very skilled and professional job. They came in on time and left each day with the area cleaned and the job was done in a very timely matter. I felt the price was reasonable and, yes, this is the second time Shells Only did a major project in my home. Thanks again Shells Only for a job again well done.""

Joyce C.

We had a complete dormer put on our house. The entire process from estimate to completion was unbelievably wonderful. From Denny, to project manager, Jessica, and all the workers that came, we could not be more pleased. Everyone who has seen the completed project is amazed at how beautiful it is . Thank you Shells for a job WELL DONE!!

Sondra M.

Shells only recently did a dormer for me and I honestly have nothing but absolutely amazing things to say about them. The constant communication, attention to detail and respect throughout the entire process was amazing. Our project manager Jessica was absolutely fantastic, I HIGHLY recommend her to everyone considering a job with Shells. I would 100% use them again in the future.

Kristy J.

Our experience with Shells Only from start to finish has been nothing but pleasant. From choosing fixtures, from their showroom, up to the completion of the job. We had a major renovation done where we demolish the entire 2nd floor, new roof, shell and central air. Everyone from the office to the crews that they sent here every week has been on time, cleaned up after themselves and they were professional and courteous. Denny is fantastic and was on top of everything. He came in twice a week to ensure work was properly done and to check up on the progression. We start our project the 1st week of January and we are officially done as of today April 29th...they did however completed the entire 2nd floor before spring break and that was awesome! We started demolition for the 1st Fl bathroom on 4/9th...My husband & the boys are over the moon with the outcome and are very happy. We will be using them again most definitely...for my KITCHEN!!

Marcy L.

Buyer beware. Wanted to add a garage to my property...they knew the dimensions and what the town would allow and of course, the project was not allowed by the town, but they were happy to keep my money. Didn't show any bills or how it was expensed! Stay away from this company!

Jason K.

If you live in Suffolk and Ken is your salesperson, just yell a random number, leave your home, and get angry about asking questions when you are spending between 35 and 80 thousand dollars. Sales manager was no help whatsoever. Moving on because Ken ""doesn't have time to answer my emails"".

My location is Sound Beach when you go to look through records to deny this is accurate, like every other person that said something negative. If needed, sales manager has the emails.

Victor S.

I would say terrible experience from the start but everything went perfectly smooth until the paperwork was signed for payment... then the problems begin...i was quoted 6 weeks to completion... more than 6 months later i was still not finished... i was promised that my project would be done before the holidays ... but low and behold there was a 40 yd dumpster taking up my whole yard straight through the holiday season. My main concern was dust and debris in the house because at the time we had a new born baby in the house, supervisor told me ""dont worry this whole area will be sealed off with plastic""... never once through this long painful process did they hang even one piece of plastic..not once. One day i had called my job supervisor to find out if the workers would be there the next morning, he told me that they were working on other jobs and would not be back to my home for a few days, well the next morning at about 6:30 am(still dark) my wife was on her way to the bathroom in her pajamas when she encountered a strange man standing in the hallway holding a hammer in the dark... terrified ...not even a knock on the door ..he had simply climbed the ladder into the open unfinished dormer that they were building and began working... he was apparently misinformed on where he was working that day , she was terrified considering ryan had told us that no one should be there..... the only response he had for me when i called to notify them that the worker was there was ""oh dam, she must of gotten the scare of her life"" while laughing, this was a dangerous situation, had i been home someone could've gotten seriously hurt or worse. the job materials sat untouched on my lawn for weeks to the point where people were just stealing the lumber from my front yard. my ""job supervisor"" who claimed to have so much experience wouldnt even give out his phone number... always calls from private number..any time i had a problem(which was quite often) id have to call the office who would then call him and leave a message then never get back to me for weeks at a time. the workmanship in the framing is god awful ....literally not 1 square corner on the whole project.... my project manager fought me tooth and nail saying that the crooked walls were a result of the house not being square... when i pointed out that all of the unsqaured walls were put up by his crew his only response was ""hey what do you want me to tell you , hard working americans just dont wanna work anymore so this is what we get"".... are you kidding me!!!... closet doors dont fit...unspackeled nails...they never repaired walls damaged by their workers... the only decent experience i had with this company was the gentleman that sold me the job and subcontracted plumbers and electricians who even expressed their dislike for doing work for shells... shells attempted to make it right by hanging 2 prehung doors for me at no cost but their shotty workmanship shines through again... terrible .. definitely wont be using them again. The work was ""completed"" over a year and a half ago however i felt the need to post this review because im now putting new moulding in the bedrooms and the walls are so out of square it's impossible to get the right angle

Robert S.
Copiague

Sonja B.

Great company! They have fantastic customer support and service. We called with a project and they got back to us the same day. Quality workmanship too! The crew was courteous, respectful and always cleaned up when they went home at the end of the day. All in all we are very happy with Shells Only! Highly recommend!!!!!