Shaw Plumbing Services

Darik N.

I recently used Shaw plumbing. They were extremely expensive, but they super nice, on time, had great communication, and solved my problem. I'll use them again if needed.

C. C.

I just had a water heater installed by Shaw Plumbing, and others should be aware of their price gouging and exaggerated charges. The price for the installation was well beyond industry standard which was then padded with additional fees/expenses that one would expect to be included in the normal course of replacement. In addition to the already shamelessly inflated price for the water heater replacement, I was charged an additional $118 for a $7 shutoff valve, as if this was some kind of laborious addition to the already exaggerated charges. The shutoff valve fits in the same supply they had already charged me for, which is blatant price gouging. Then, I was charged an additional $418 to remove (unscrew) a very accessible 12-inch piece of supply pipe and replace it with Pex pipe (2 fittings and 12"" of pipe = less than $10 and 15 minutes). Again, one would assume that this would be included in the ordinary installation quote, or at the very least to be charged actual time and materials. Overall, I was charged more than double the cost of a reasonable water heater installation. This is a rental property, which houses a family with two small children. I was not able to be on site for the repair but trusted that I would be treated fairly when approving the work. Instead, they took advantage of the situation and padded the repair with exaggerated, commissioned fees and charges. This was a very simple, easy, and straightforward replacement. I did not expect them to be the least expensive contractor, but I always expect honesty and to be treated fairly. It took seven unreturned calls and messages to reach Clay, the General Manager, who agreed to discount the invoice, but then later declined to honor his offer - bad business, and a complaint has been filed with Better Business Bureau. I was charged over $3100 for this replacement. I am concerned that Shaw Plumbing is a dishonest, predatorial contractor and would be very cautious when choosing this company. I suggest everyone know what the actual costs are and beware of dishonest, unethical price gouging.

Vicki S.

False advertising when they say free estimates. It's $224.00 with tax to get an estimate. So just be honest.

Patty P.

great service..good work... but $450 JUST to put in a wax ring. otherwise would have given 5 stars

Nora A.

Outrageous prices. A garbage disposal install was over $750.00 . Yes the come on time and are nice , but $500 in labor for a 45 min job

Joe I.

Extremely pleased with Ryan fixing our water leaking problem in our crawl space. Called about 5PM yesterday (Thursday) and by 3:30PM today (next day/Friday) it is fixed-no more water in our crawl space!!!!! Very happy!!!!!

Bill T.

Mekie did a very awesome job in fixing my toilet, he explained the problem with the toilet & was able to fix it on the spot, he even made sure that I was satisfied with the work, I appreciate the help that I got since it being so close to Memorial Day Weekend. Thank you guys for your help

Jacob M.

I had a faucet issue in my bathtub. Being a first-time homeowner and never having had a plumbing issue before this, I had called multiple local services and scheduled a couple visits for them to give me quotes; the verdict was anything between $600-$1300 to fix the job, and the earliest I could expect the fix to occur was at least a full week away from the inspections. I didn't like that.

But that wasn't the case with Shaw. They sent a repairman (Ryan/Rian) out to inspect my problem, and he took one look at it and confidently outlined my options of how to get it fixed, day of. He proceeded to repair the faucet, and even explained to me what he was doing in real time (as I am by no means a handyman) so I could learn myself.

All in all, Shaw got the project done in a single day, all for a fraction of the price that competitors had quoted me. I have already recommended Shaw to some of my peers, and will be sure to use them again in the future!

Karen W.

They changed our needs from what we asked them to check out. Making us feel like we were wrong in our assessment of repeated problems. We wanted a more depth estimate for it. I feel very taken advantage of. They temporarily fixed half the problem, as they decided it to be 100% of the problem. They got very defensive when tried to speak to them about it. Which only made us more untrusting in them. Have a different plumber coming to estimate the problem and fix again our same immediate problem. The job they did not last 30 days. But they are such terrible people to deal with I did not feel comfortable doing more dealings with them. They said they would come out and redo what they did at no charge as it was a few days before the 30 day warranty (I had no idea I had) but if they did ONE thing different they would have to recharge me, on the spot! Since my dealings with them, a Realitor friend said they've heard of several people who have had similar issues with them. FYI, I was laying in my day bed (I'm on O2 24/7 and have a heart condition) when he put a signature pad in front me telling me I had to sign or he couldn't start the work even though my significant other was standing right there and he already had his signature. I had never in my life been gouged before.

Ann W.

They certainly are not the least expensive plumbers around, but they have TOP notch service and were able to do a rush job on a main plumbing line emergency, for which I am grateful. If they were a bit more affordable, they would get 6 stars but $3,000 for 6 hours work feels like a lot.