Shary's Plumbing

Christine M.

The lowest level of customer service... it took 3 weeks for them to get parts for a RO system they installed. 4 appointments made and they re-scheduled the same day for each appointment! The last straw was when I was a morning appointment and when I called at 4:30pm I was told I was the next appointment although their day ends at 5pm??!?! I was told the owner would call me and I never received a call,

Hong L.

Very disappointed on this plumbing companies. They flip flop on appointment and the costs on the day of my appointment. Hourly rate is high already then on the appointment day they called and said they would be sending someone else at a different time along with a helper so I'll be charged not only for the plumbers rate but also the helpers rate. It's bull shit. They flip flopped three times within 4 days (including weekends) on the time of my appointment and who would be coming. Find a different plumbing company if you can.

Ccj F.

They charge you $40 for gas, $130 an hour for the plumber AND $65 an hour to pay a mechanic who tags along. ????? I didn't need a mechanic but was told I HAD to pay the guy anyway. Trying to make customers pay a guy who doesn't work? Insane. And they are 7 miles away. Doesn't cost $40 in gas to drive 7 miles. Buyer beware!!!!

Daniela S.

The representatives had to come three times before identifying the problem with my thankless water heater and charged for all three times even though they had missed the malfunctioning part. Initially they stated that the additional times would be a ""continuation"" charge, but that did not hold when they presented us with an enormous bill. When we asked for clarification their admin person raised her voice at me for half an hour and never addressed the real question, which was why the malfunctioning part was not identified the first time. Subsequently, the technician illogically stated that the fault was of the manufacturer. I would not recommend this company at all.

Connie B.

I have used Sharys 3 times recently ;-( I have found them polite, efficient and generally able to come out same day or within a very short time frame. They are more expensive than most but after wasting money on cheaper plumbers and not having a satisfactory result, I'd rather spend a lot more and know the job is done well

Todd J.

So what they did was use a compression sleeve to fix a leak. Instead of cutting the pipe at the leak, cleaning the two pieces, putting on flux then soldering, they cut the compression sleeve lengthwise and fit it over the leak. Any self respecting g plumber would have NEVER done that. Well the ""repair"" did not hold for obvious reasons. Now we have tons of mold and will need the entire ceiling removed and redone. Shary's was the subcontractor on our house and I have no recourse against them unfortunately. Run and don't let them near your investment. Another fun item they did in violation of code was to use a non potable water expansion tank. I had to pay to have it changed as well. Who knows what else is lurking from their willful shoddy workmanship.
Notice the corrosion from not cleaning off the excess flux. Plumbing 101-always wipe of excess flux. These pipes were filthy with corrosion.

Steve H.

Horrible customer service. Do not bother working with them. It is managed by bunch of unprofessional people. They do not KNOW how to talk, how to ARRANGE and how to SERVE. I was suggested by a person who knows Shary ""the owner"". But she and her office people has no clue how to work with a customer.

Greg L.

Best plumbing company ever !! Came on my wife's birthday to save the day ! Carl was our guy and he stayed extra late until everything was done !!

Thank you !

John P.

I was having an issue with the water pressure and lack of hot water from the kitchen sink. Over the summer I had a plumber come out to attempt to resolve the issue and he said I needed an all new faucet set which for our remodeled kitchen would of cost hundreds. I'm glad I got a second opinion, Shary's Plumbing technician's Sean and T.J. had the problem fixed in less than 20 minutes. Couldn't be happier with the work these two performed.

Brad R.

So, I had Shary's fix my tankless water heater about three weeks ago. The unit was leaking, and the plumber said that a bad valve was the source of the issue (unit is out of warranty). So, the plumber ordered a new valve and came back out to install it. Not wanting to have a plumber come back out to work on the unit in the near future, I had the plumber do any routine maintenance on the unit that needed to be done; the plumber said he did this (and charged for it). Total cost for all this was around $1200 (~4 hours of service plus parts).

Fast-forward three weeks later, the unit is leaking again (from a different place), so I called Shary's this morning and explained the issue, and they refused to even come out look at the unit without charging (i.e., minimum couple hundred dollars).

So, in short, I have now paid $1200 for a water heater that still leaks. I am now going to Home Depot to get a new hot water heater.