Shaffer Beacon Mechanical

Carrie C.

In a world of automated phone customer service.. unreliable response times and untrustworthy business practices..SHAFFER-BEACON IS A BREATH OF FRESH AIR!! To speak to a human being promptly on the phone...one who treats you thoughtfully and with respect..is a rarity in and of itself..but the level of genuine human kindness and professionalism here..from office staff to service ..is outstanding..it's been my great privilege to be their customer for two years..and this company is peerless in fair prices..customer service and prompt delivery...and an overall joy to deal with!! Look no further..THIS IS THE BEST OIL COMPANY OUT THERE..PERIOD!!

Ernest P.

In the fall of 2020 we purchased a new Heil HVAC system from (then) Beacon Mechanical. We were very pleased with the professionalism of the installation crew, and the performance of the new system.
In March, 2023 I contacted (now) Shaffer Beacon Mechanical to schedule a spring check-up, but as they were in the process of changing their service plans & costs were not yet available, I had the spring check-up done by another HVAC company, and was informed the system was low on refrigerant and there may be a leak.
As the Heil system was under warranty, I immediately contacted Shaffer Beacon, and received a prompt response from their service manager. One of the things he told me was that my Heil warranty ""requires that there be proper maintenance over the course of the warranty, at least one time per year."" The fact that most of the world was locked down due to COVID did not seem to matter.
Over the past two months, I have made numerous attempts to contact Shaffer Beacon both via phone and email to further discuss this issue with no response from either the service manager or ownership of Shaffer Beacon.
Based on this experience, I would not recommend Shaffer Beacon for the purchase or servicing of an HVAC system.

Michael A.

I've done business with Beacon for a long time and been happy with them, but it seems since they were acquired by Shaffer things have gone down hill. Prices have increased and customer service has decreased. I will be looking for a new HVAC company.

William C.

On 1/20/2022 I formally cancelled my unused Service Contract with Shaffer Beacon and requested the return of the $190 charge. SB failed to provide a refund. On 2/8 I disputed the charge with my credit card company. On 2/12 the credit card company contacted SB. SB failed to respond. On 4/1 my credit card company notified me that the issued had been resolved in my favor. Had I not disputed the charge with my credit card company, I wonder if I ever would have received a refund. This from a company that claims ""integrity"" on its website. Prospective unsuspecting customers, beware of Shaffer Beacon.

A A.

In today's Covid world, it has become increasingly difficult to find solid & follow thru providers nationwide, but these folks and specifically our project lead ""Shane"" was exceptional in truly thinking about our unique HVAC needs versus trying to aggressively push down their own solutions to an older home renovation we are working on. He was uniquely creative in presenting different options and answering our many questions.

We hire contractors, HVAC and plumbers nationwide for a variety of projects, and we were not sure about contracting a company that just went thru a merger at the end of 2021 - but Shane's expertise, home customized solutions and quick follow up made our decision to move ahead with these folks, and as of today we are glad we did.

As in any major home project you undertake during these covid years, make sure Shane secures equipment as soon as you are ready to go and be flexible on the scheduled installation time ( ie, supplies delays, covid absences and weather/snow storm). If you need the remote Wi-Fi thermostat so you can program the system remotely like we do - make sure they order that as soon as order is placed, and like with every home renovation project and provider used during these covid years - make sure your final payment piece is subject to final inspection approval always.

The team on site with Scott as install manager and not sure on the name of the other onsite manager (Dave?) as install lead also did a great job and stayed on top of quality checks on the install.

Debi F.

Used them about 5 years ago only because my 0% interest loan through the State had a list and they were the only company in my area. Went through about 20 circulating pumps do to too much air in the system. They came out and had looked at my house and had figures how to install the new furnace and pipes. They did not put an air eliminator on the system and now I am being told by 3 companies (I did my homework and even talked to the building department) that I need to spend $3,500 to haver an air eliminator and expansion tank added and the pipes moved. I did not have good service with them when the furnace was first put in and now they haunt me with this repair again. Do not use them.

Mariette M.

This is a review i left on Facebook last year:

Only used this company because it was who the seller chose before we purchased the home. The guys who installed the furnace did a hack job, lazy, which was only determined when the tech came out at night to fix their mistakes. The tech was also out the next day for no heat because they didn't bleed the system... and they'll be out today AGAIN for no heat. The tech that was out twice was nice, seemed knowledgeable and was patient fixing someone else's mistake, but we wouldn't have had any of these issues if the other techs did the right thing the first time.

UPDATE FOR THIS YEAR:
Same problems. They've been out 5 times in the last 3 weeks and still no resolution. The unit they installed is faulty and they refuse to acknowledge it. Up at 4 am freezing because now i have no heat in my entire house, pipes will most likely burst like they did last week. Tech was out earlier today and said there was nothing wrong that we need to just change our batteries on our thermostats () so after i did that, less than 6 hours later we have no heat again. One zone isn't even ON on the furnace. Mind you, my thermostats are set at 75.

And Ron, the service manager might be the rudest and most unprofessional ""manager"" I've ever had to talk to.

Chris P.

I called Beacon Mechanical because I had an urgent issue that needed to be fixed the day before officially selling my house- time was of the essence! I spoke with Dave and he had me troubleshoot some things over the phone. Then we did a video call to walk me through even more steps to try and solve the problem! He was kind, patient, intelligent and just felt like a good guy trying to help out. I ended up getting the problem solved but, if not, I would have hired him to come out to my house without a doubt.

Maida C.

Avoid this company at all cost. They only care about the money and not their costumers. I never signed up for auto refill for the oil tank and specifically told one of the costumer reps that I would call to refill the tank when needed. They came the following month anyways and ended up with a huge bill again. Contacted a representative through email, told them I did not authorize them to do a refill and that I recently lost my job due to coronavirus. Got a letter in the mail along with the bill stating I could do payment plan. Called and was told twice that payment plan was not an option. Told them about the letter I received but was not heard. Ended my services with them. Please do yourself a favor and avoid this company at all cost.

John K.

Today, I had a tech from Beacon come out and repair two toilets, one shower and one sink. I obviously was letting things get a little out of control. The tech was on time, friendly, courteous and cleaned up after himself. He ran out to get parts and when the bill came it was beyond reasonable. I would recommend this company to anyone and everyone.