Shaffer Beacon Mechanical

Paul D.

Just used Beacon for the first time. Hidden leak on a riser. They were quick, clean, friendly and very fairly priced. Wouldn't hesitate a moment to recommend them or to use them again.

Ellen V.

As an update I heard from the owner of the company who waved the extra service fee for installing the broken hose and just paid for the part. The serviceman was very nice and the job took about 5-10 minutes to complete. So the owner stepped up to plate and made it right with me. However, just so everyone knows the part on the internet costs half the price and I found a video which explains how to replace the hose so next time I will do it myself!

Malini A.

I had a heating issue with my HVAC this past week.They were nice enough to come on a holiday.My heating was fixed temporarily.I paid the bill (Another $500)and I needed a follow -up replacement of parts.

They did not provide breakdown of parts and labor the second time they(around $900).I asked for breakdown the technician seemed irritated and said he has no time and I need follow up with office.Finally I insisted he call office and they gave me breakdown but billed me for 2 hours instead of 1.When i questioned 2 hours of labor they gave many me many excuses.
I would not recommend this company to anyone.

Curt M.

I've used Beacon twice since moving to the area. The service is friendly and the receptionist on the phone are very helpful and friendly too. I think the services provided are worth the costs. I will continue to use and recommend Beacon.

Gordon K.

Giving this company one star is too high a rating. I have a system 2000 furnace that gave me a problem so I called Beacon, why I'll never know, to send out a ""tech"". I asked if their techs were certified to work on my system and was told all techs were trained to work on this system. They sent out some big young guy who sat down on a chair in front of the furnace proceeded to cut and splice every wire in the control box. Nothing happened. He then proceeded to replace the circulating pump between the furnace and the water tank after my insisting their was nothing wrong with it, it had hot from the water circulating through it and you could feel it was running. It still was not working. He decided rather than swap the pump back to the original one we would just leave it as is. After spending at least five hours or more he decided to call another tech, an older guy who took about twenty minutes to have the furnace fixed. He left and the bid dummy gave me the bill for $769.00 exactly for what I will never know. He unnecessarily used about ten wire nuts. That was it for material. Why I gave him a check or even thought of giving him a check I should have called the office to complain. To this day I still regret it. It happened a couple years ago but it was totally robbery. I make sure to tell everyone when talking about furnaces or ac units to be sure and avoid at all COST Beacon. The incompetence is amazing. I hope for Beacon's sake they got rid of this flunky.

Kristin F.

I had a boiler installed a few months ago and the installation guy was swearing, smoking cigarettes and yelling at the people helping him. They had to come out twice to make adjustment on this boiler. I also called for plumbing service for help adjusting the little plastic valve inside the temperature valve arm kit I replaced myself. They sent a kid without any tools. He used my tools, replaced a $100 part that had nothing to do with the call for service. Didn't even tell me thats what he was doing. We had to wait hours for the part to be delivered because he had nothing with him. He replaced a part I already bought, cost me $4 at home depot they charges me almost $20. somehow he managed to mess up my water pressure and they had so send someone else out to fix whatever went wrong. This was a simple cosmetic repair I was doing. I received a bill for $266.22. When I called to ask why it was so expensive the man on the phone was condescending and spoke to me like I was an idiot. This process was very frustrating. I used to order oil from them regularly but I don't want them anywhere near my house anymore.

Dan B.

Our water heater went down on a Sunday. I called Beacon Mechanical on Monday morning and they were here by 12:20 that day, and it was fixed by 1:00. They also provided 2 follow up options due to the nature of the problem. We were Impressed with the level of responsiveness and professionalism. Thank you! Our family appreciates it...cheers!

Jeff B.

Beacon Mechanical soared yet again. I've used Beacon to service our home heating and cooling and, today, Beacon replaced our near 20 year old a/c. Consistent with all of our experiences with the company, Beacon's professionals were on time, did a great job with the installation, and provided high quality workmanship at an excellent price point. After conducting considerable research on central a/c manufacturers, the one constant in all the reviews was that the greatest barometer of reliability in whatever mfr chosen will be the installer. I'm confident I chose wisely. I give Beacon the highest marks in all categories.

Bert B.

Beacon Mechanical believes in Customer Service so honestly you can't go wrong dealing with their highly trained, competent staff. I have the highest respect for their Business model.

Joyce T.

Very expensive charged $ 500 for two hours work. I found out later a couple of friends could have done the work for me at a much lesser price simply by buying the replacement pipe at Home Depot. When I see their truck outside some ones house I want to give them a warning.
Would never recommend them