Shafer Services Plus

Connie P.

I have used Shafer a few time and they did good work. They gave me estimates for the type of work needed and their service call. Today they told me they NEVER give estimates. I was basically told I was wrong because they never did that. They were at my house a month ago and gave an estimate I asked as I had forgotten. They said they never did that. The man I spoke with was rude and insinuated I didn't know what I was talking about. How said. Now I need to find a new plumber.

Andrea T.

My toilet was backed up, and I called Shafer to come and fix it. The two plumbers that came out were extremely courteous and polite. He tried a short snake from the toilet which did not solve the problem. He then told me that the next step was taking the toilet apart and snaking which would cost SIX HUNDRED DOLLARS. I was flabbergasted, to say the least. He guaranteed that this would fix the toilet unless the pipes were broken. I asked them to take a peek under the house and see if there was a mess under the house (I have pier and beam) so I could make a better decision. One of the plumbers then told me that they could snake from the vent on the roof and it would save me $200. I am not sure why they would not suggest that at first, since it cost less. It still cost me a little over $400, and I feel pretty sure I could have gotten someone to snake it for about $150 or $200 and solved the problem. He did offer the option of leaving with me paying only for the service call if I thought that I could find a better price, but I went ahead and told them to do it since they were already here. Bottom line: I think that their prices are outrageous

.*****Quick update*******my pipes got clogged up again, and I found a different plumber (Barrera's Pumbing 210-927-3481) and they came and did the EXACT SAME THING and charged me $110, and explained that when a house sits vacant for awhile, the pipes crust up and then when you use them again, the deposits start moving again and clog up the pipes. They told me that my pipes clogged up again because I put in a washer, and so the deposits sitting in those pipes caused it to clog again. (so yes...Barerra's climbed up the ladder and snaked from the vent on the roof, and charged $110, instead of $443.)

This is WAY DIFFERENT from what Shafer told me, which amounted to me having to spend thousands on new pipes because the old pipes could never sustain a washer/sink/toilet.

Call Barrerra's...they are professional, polite, and charge a fair price instead of extortion.

Barrera's Plumbing 210-927-3481.......I give Barrera's plumbing FIVE STARS!!! :)

Carol A.

Our water heater was not working. i must say Shafer was out within an hour and technician was knowledgeable..but when he told me my water heater needed to be turned on(The
AC company forgot to turn it back on) and the charge would be the 60$ service call plus 200.00 I about fell over.My AC people couldn't believe they would charge that much to turn a switch. They may be good, but pricing is outrageous!

Kevin M.

Chris C came out to look at washing machine issue that was dumping water into the garage. After taking the time to listen to what we told him and what we had done to try to resolve the issue he did a detailed check and suggested a fix to the problem. He explained what he needed to do, and also explained the total cost. We agreed.
Once Chis had completed his repair he took the time to clean up and had us run the washer several times to make sure all was OK.
Overall, great service by Chris.

Moni q.

tech came out and gave me a quote for $2,200, 5 hours or more hours to repair hvac ducts. i got another quote from a reputable company and they fixed it for $210! talk about gouging! never using shafer services again!

Update: it has been over a year and the $210 repair did it, no issues with my hvac! If you do use Shafer, be careful and get a 2nd opinion/quote.

Kevin M.

AC started blowing warm air. Called Shafer and San Antonio air to get me a couple quotes to repair. Shafer tech gave a diagnostics of all refrigerant has leaked out. Leaked at condenser. Leak unrepairable. Also evaporative unit needs some work. Will need entire outside unit replaced and repairs to upstairs unit. Would send a sales rep to offer different pricing points to replace all.
San Antonio Air comes out. Everything checks out just fine. No rust, refrigerant is full. Did find the circuit breaker to the condenser had flipped off. He reset that and had cold air right then. Charged $49 and recommended I get an electrician to replace circuit switch.
Sales guy came out to give pricing options. Told him his tech was either stupid or a liar. Requested and given a refund of my service call since I did not really get the type of service I expected.
Apologized and departed

Michele S.

Any technician who has come out to our house(s) has been courtesy, knowledgeable and helpful in getting my issues resolved. We have used Shafer for the past 10 years for plumbing and AC and wouldn't use anyone else!

Glenda W.

Chris came out to fix my leaky kitchen faucet, just three hours after I called! It needed replacing and he did his usual job: competent, friendly and quick. I use Shafer for all my plumbing and HVAC needs because they always do a wonderful job. I've had them out lots of times -- the joys of an older house -- but they've never had to come back to fix something they did. Angie's List didn't steer me wrong.

Heidi S.

Have called Shafer Services for 2 services and both times have been very pleased with their representative, Chris Chamrad. Very professional and knowledgeable. Keep up the good work!!

Bryan B.

This was my first use of Shafer Services for plumbing instead of heat/air. I am happy to report the same quality and promptness exists. Larry repaired both outside faucets and natural gas hot water heater vent