Sewer Specialist and Septic Tank Pumping

Danielle W.

Michael Penta came and pumped my septic tank, they were extremely friendly, professional & answered all my questions. I will definitely call them for my next service.

Merrill S.

A remarkable experience! Michael Penta is the only plumber I've ever met who really understands urban sewage ejector systems. (An unfortunate part of living in the hills.) He diagnosed, and repaired problems no one had noticed before. I am very impressed! And the truck he shows up in is Star Trek ready! (PS: Vicki rocks!)

Shelley W.

I have a house in urban LA with a septic. I have never had any problems. But putting the house up for sale and needed it pumped and inspected. Long story short we had to replace the tank so it could be certified. We have had some delays due to weather and the need to relevel the driveway to put in a new driveway. Mike the owner is an incredible person. He is busy and has an awesome office manager Vicki that do their best to understand your concerns and make it right. We had few miscommunications but more due to weather and that I am busy as they are. I HIGHLY recommend Mike for your septic needs. He is a very ethical and knowledgeable person. Thank you Mike! Michele L.

Carrie C.

I was getting ready to put my house on the market in August and my broker recommended having the septic tank certified before listing the house. It's a REALLY long story but this company is FANTASTIC!!! Mike did an inspection to certify my septic tank. Though the tank was working, it was small and I opted to put in a larger tank before listing the house. Mike (and Vickie in the office) worked like crazy to schedule and get the new tank put in ASAP so I could get the house listed. They were professional and GREAT at communicating and getting back to me whenever I had questions. I expected to have to be out of the house while they were changing over the tanks but didn't even have to do that. I was never left without use of the plumbing! They didn't ""nickel and dime"" me for every aspect of the job as other companies do. In fact, they did everything they could to give me the best price possible! Mike and his crew cleaned everything up really well and even re-sodded over the area of the new tank. They truly are as good as it gets! AND THEY'RE SUPER NICE!!!

Geoff F.

Michael is exceptionally knowledgeable and worked with us patiently and purposefully when diagnosing a potential septic issue. Not only did he help us diagnose the problem, he answered some other sewer questions that were not at all related to our problem. From setting up the appointment to the moment Mike left it was a pleasure working with this business.

Marti R.

We were in the due diligence period of buying a house with a septic tank. We called Michael Penta because of his great ratings on Yelp. We asked for the price to inspect the tank and were quoted between $275 and $500 depending on what level of work needed to be done. We agreed to the charge, signed the appropriate paperwork and scheduled the appointment. They were able to give us an appointment within a few days which was appreciated since we were on a timeline crunch. Sadly, the workers arrived and could not locate the septic tank. They climbed up on the tile roof (without permission which would not have been granted due to the delicate nature of tile roofs) to try to locate the tank via the vent. No luck. They claimed that they went through some clean outs to help locate it but when we hired someone else to locate it, found all the cleanouts frozen shut. This left us to wonder which one they could have opened. They said they needed to put a $700 clean out in in order to find it and service it properly. This is confusing to me, and I own my ignorance of septic tank systems, but wonder how they put a clean out onto a septic tank they can't seem to find. We declined this suggestion since we didn't own the property yet and that seems like the kind of money you'd spend on something you already own. A few days later we were shocked to find a $275 charge on the credit card. We knew there would be some sort of show up fee but the low end price of having actually DONE SOMETHING? We called to discuss our disappointment in the high charge and were met with a defensive girl answering the phone who seemed a bit put out but agreed to ask the owner about a partial refund since no work was actually done. We managed to get some of it credited back ($100) when we told them we were buying the property and still needed it serviced and would not use their service if the charge remained at $275. I am unable to speak about the quality of work they perform. But I am able to feel disappointment in their charge, to the tune of $175 for a questionable amount of ""work"" done on site. If they had even offered to apply that exorbitant charge toward future work I may have been likely to use their service again. Now I don't really trust them as being an honest business. I might have even called on them again if they had dropped the charge to $125 or $150. We understood that the minimum charge for work performed was $275 and we agreed to that. I guess it's the definition of ""work"" that we don't see eye-to-eye on.

Tamara T.

The staff is friendly, they're reliable, and fairly priced. I am a realtor and used Mike Penta for septic cleaning and inspection. I will definitely use them again.

Nancy B.

I hired Michael Penta Plumbing during our escrow period on a house we were buying, to do an inspection on the septic tank. It was a messy situation with the seller, and Mike's office staff handled it with the best possible courtesy and patience possible. There was some work needed for certification. Mike gave me a competitive price for the repairs needed, and we negotiated with the seller, but then had to wait to finish the job. For almost 3 weeks they had to wait to get back in there, with the job half finished. That is not easy on a contractor, to mobilize and then get stopped. They finally were able to get back in there and finish the job. I will admit there were a few miscommunications, and with all the rain, the new riser to the septic tank started sinking in. Some people might give a lower rating for stuff like that, but stuff happens with any contractor. What is important to me is how it was handled. Mike Penta is a very honest and likable guy, and he came back right away to fix the riser. He made good on his promises, and even offered me an additional service because of the miscommunication we had, which I appreciate. He is committed to customer service and making sure you are satisfied, and that is most important of all. Now I feel like I have a trusted sewer/plumber/septic contractor to call if anything ever goes wrong.

David W.

The best! If you have issues with your septic tank this is the company to call. No one I have dealt with in regard to my septic tank has been as knowledgable as Micheal and the crew he sent to do the work were extremely professional, as were the staff I dealt with in the office. Not only that his prices are excellent. Thank you.

Jacqueline C.

Hands down the best, most professional Plumber service I have dealt with. Have referred them to numerous people! Don't deal with others who throw u off number, they are honest and do an exceptional job!