Sewer Lines Only

Benita R.

Too bad my situation did not allow much time to ask around, check reviews, etc.
Consumer Fraud, watch out for 'Mr. Rooter"", as they will tell you they do not subcontract.
*Then I ONLY scheduled a $95 snake. I pulled the toilet myself to save $150. ""Rooter Town"" showed up.
Since I was very skeptical, ( no uniforms, spitting in my yard, muddy feet), I requested from first guy
(supposed to perform snake my line only), no business card.
Refused to run the snake in front of me!
*Called his buddy, carrying on and on about they are a ""family owned company"" - Second guy comes, to
scope the line and SEE what is blocking my main sewer line. I demanded to see the video and still shots, I
told Austin of Rooter Town, I need to see myself- refused to let me see, his reason was, ""it just goes dark
ma'am, you won't be able to see anything. BUT, I insisted he has an LED light on the end of that, let me
see the darkness from your scope I just got charged for. Again, no business card, unmarked vehicle, no
uniform.
At this point I said stop, NO, can't afford, don't have money.
I was on my way to doctor appointment that I HAD to get to.
Long story short, I hired Mr. Rooter to simply run a snake.
Different company shows up.
Second UNLISENCED ""plumber"" was a salesman on commission, filling out his tablet device, I was
literally leaving for DR. sitting in my car, he asked me to scribble my signature on his tablet. This was so
he could have his company see if they can offer financing. And permission to provide an ESTIMATE, and
possibly apply for permit. All of this I knew would take time, and I would not possibly get approved, as I
currently have no income!
I returned home to find a 3rd company (unmarked vehicles, no business cards), leaving with back hoes.
My yard is destroyed. 8ft long X 8 ft deep.
I was shocked, to see they did this so fast, prior to my being able to contact my homeowners Ins
company, prior to receiving any estimate, invoice.....
*The back how company- (again no business cards, uniforms, unmarked vehicles,) I Spoke Espanol to the
2 gentleman leaving my property. They said they only found toilet paper, nothing more, in the line.
*I called Austin, the unlicensed ""plumber"" salesman. He explained he did me a huge favor, and granted
me a discount, BUT I CAN NOT USE MY APPLIANCES BECAUSE HE NEEDS $12,000 MORE. He said now he
needs to go 33ft. from the house to the street. I can, ""only use the toilet and sink"".
This all took place in one day. Once I reached my Home Owners Ins Company, they told me to STOP all
work.
* Now I had time to reach out to clients/colleagues. SEWERE LINES ONLY came highly recommended.
Jake assessed my situation and scoped the lines/examined the huge hole in my yard. Jake was fantastic,
and very familiar with the scam being run by unethical types, ( regarding sewer lines).
* Still trying to resolve the matter. However, thanks to SEWER LINES ONLY, I did not feel forced into
another $12,000 more. My appliances are able to be used, that was a scare tactic.
When these things happen, it's typically unexpected. Stick with your gut when you know you only need a
simple snake of the line. Be even more demanding than I was , when asking to perform in front of you!
And demanding in writing prior to signing some kid's tablet you cannot read yourself.
Unfortunately, my matter is not resolved, but I just recently received an email from ""NEIGHBORLY""
requesting me to schedule an appointment to perform work at my home on the sewer line. Yet
ANOTHER COMPANY NAME! ----17 days after the fact asking if-- -asking to schedule what had already
been done. If I would like for them to perform work!
* So, bottom line is that I am a senior woman alone, I tried to ask all questions and be smart. Tell
everyone you know to only ever use SEWER LINES ONLY!!!
Thank you Jake! It's nice to know there is someone out there conducting business on an ethical level in
a professional manner. Sucks for me I was scammed under duress.
Respectfully,
Homeowner in Centennial

Ron H.

Murray was great, honest and professional, I won't hesitate to use this company again. Thanks

Leilani P.

I recently had a need for scoping my sewer line. Sewer Lines Only responded in a very timely manner and the technician they sent (Jimmie) was very professional and thorough. Office personnel was friendly, efficient in relaying the problems I was having to the responding technician. Very happy with their service.

M P.

Jake was great in finding problem, knowing what and how it would be fixed
Sewer line had been clogged with roots as well prior companies attempt left a broken cutting head in line
Not only did this company do everything they said, but even more
Daniels crew was fantastic in performing the work and you could not ask for any more in excellence from them
They went above and beyond, and if you are looking for an honest up front no commission company that uses their own people, this is the one to use
Previous company that ended up breaking their cutting head off in my line now gave estimate of +13,800,when in fact Sewers only did all work including outside cleanouts, replaced pipe and cleaned line for $3575.
As well finding the broken cutting head from previous days company.
No matter what, trust your lines to this company as I cannot say enough.
When they finished the cleanup was stellar, you would not have known work had been done

Liz D.

We've used these guys before for a p trap installation and they were awesome, so I left a five star review on Google, and after having them scope and clean our line today, I feel compelled to leave another on this platform. Murray came out, was patient with our dogs, super professional and kind, and was in and out very efficiently. SLO's prices are very reasonable, too. They will be our go-to sewer line maintenance folks and plumbers now.

Audrey W.

I called Sewer Lines Only about replacing my clay line, which I had been told by other professionals needed to be ""immediately replaced"" due to cracking/shifting. They were able to send out a technician next-day for a free estimate, which was great! The technician, Jake, arrived on time and worked quickly to scope my line. He was incredibly straightforward and explained things to me in layman's terms (super helpful for a first-time homeowner). He told me that the problem was not as urgent as others had portrayed to me - there was some standing water and roots in my line, but what I really needed for now was just a good ""hydrojet"" cleaning. Sewer Lines Only doesn't even do hydrojet cleanings, so he clearly didn't have an ulterior motive, and even gave me a couple recommendations for other companies.

Jake took a lot of time out of his day to make sure I was fully informed, answer all of my questions, and formulate a full plan of attack for when my line would need to be replaced. He even got down to details like where the excavator would need to drive, if/when I should pour a concrete driveway, how to keep my lines in good condition in the meantime, etc.

It's so refreshing to work with such an efficient & honest company, with reps who really care about the customer's best interest. When I have to replace my clay line with PVC in the next couple of years, I will definitely be working with Sewer Lines Only. Thanks again Jake!

Ryan F.

My experience with Sewer Lines only has been great. Cameron arrived early for my appointment and walked through everything in a stress free, calm & coherent manner. He provided great advice and insight, along with several potential repair options. The entire interaction was professional and polite.

Francisco R.

Cameron stopped by this morning the actual owner of the house requested a service for a main line installation quote and I just happened to be here and let me tell ya this guy really made my day he was very kind and friendly very knowledgeable and easy to talk and showed me a thing or two about his job and it made my morning to talk to a real laid back down to earth chill man a real quality people person perfect dude for the job he also gave me some valuable insight today which I really needed! Thank you for the conversation knowledge and the opportunity I look forward to seeing you again.

Brad L.

I had them come out to do an estimate on replacing my sewer line after a big name chain company told me I needed to urgently have my whole sewer line replaced to the tune of $20,000 after the sewer started to back up the toilets.
Jimmy W. came out to do a free estimate and took pics of the sewer line and determined that while there was some shifting and a small crack forming, it wasn't the urgent crisis the other guys made it out to be, and gave me a much more reasonable quote for performing the work when the time comes.
I really appreciate the time he took to get me better information and his more honest, no pressure approach. I will definitely be calling Sewer Lines Only for my future root cleaning and sewer needs.

Pete D.

Thank you! From the start, everyone at this company has been awesome. Cameron gave us a great price on our new line, and was very responsive. It took two days to install, and Alex, Mark, and the team did a fantastic and super clean job. So glad I don't ever have to worry about my old line anymore. Forget PlumbLine unless you want to get ripped off.

Thank you for doing such a great job!!! Enjoy the chili and the cerveza.