Sewer Heroes

Robert W.

We had a sewer blockage. Doug from Sewer Heroes came quickly, assessed the problem and cleared the blockage. He showed me a video of my orangeburg pipe which was deteriorating and it was very clear this pipe needed to be lined. Part of the pipe had to be dug up under the driveway because it was collapsed. His team was phenomenal! They were very professional, thorough, courteous, and neat. They left our property immaculate. You would never know major work was completed. They repaired the driveway and even replanted the flowers that needed to be moved to access the pipe for lining. I am very glad I called Sewer Heroes and highly recommend them.

Bob M.

Called them feb 9th because water was backing up from the washing machine drain. They came out same day and snaked the house drain said there was grease in trap and this would made a hole but maybe not get all the grease. They left and said it should be ok maybe down the road I might have do it again. When I tried to was cloths half an hour later it backed up again. I called and they came back and they snaked it again said it was ok but that they could due a special grease cleaning for about nine hundred dollars. I told them that this seamed to be only happening with the drain pipe from the washing machine and maybe they should snake that. They said it was not that and left again I tried it and it leaked again I called back and they said they would send somebody Else the next day I then got a call as was told they could reduce the price to eight hundred. I had enough from them and decided to call a plumber I used to use years ago he came today and snaked the drain pipe from the washing machine and is working great. I would not recommend them but think they pray on older people. I gave them one star because they where curious and pleasant beware who you call

T D.

Had our septic back up unexpected right before the holidays. called a few other companies. while waiting for those companies for hours to call back, we stumbled upon Sewer Heroes. They were at my house within 45 minutes and fixed the problem. Turned out we had a very old central line. Sewer Heroes team, Austin, Doug, Pete, Enzo, Mike and Mikey lined our central line to prevent any future back ups. They were on time, professional and worked together to get the job done. We highly recommend these guys.

Loraine G.

We had an emergency on Christmas Eve! There was something blocking our tank causing sewage back into the house. We called and Brian (or was it Brandon? Sorry!) showed up sooner than expected. Communication was outstanding. He explained everything he was doing throughout the process. Price was reasonable despite being an emergency call.

We have had bad experiences with other companies in the past and we are so glad we found Sewer Heroes. They literally saved the day!

Howard B.

Had a terrific experience with Sewer Heroes. It was New Year's Eve morning and my kitchen sink was hopelessly clogged. I phoned Sewer Heroes and my positive interaction began there with a customer service person picking up and then booking me an appointment within a one hour window later that day. Plumber Douglas called me and then arrived as scheduled. Douglas was a true professional in every sense of the word. He did an exceptional job with a tough situation. I highly recommend this company. Top notch!!!!

Rye B.

Branden from Sewer Heroes and his team were amazing. The estimate and video analysis really showed what the problem was as opposed to making an intelligent guess. Having a 110+ yr old townhome in Queens you never know what has been done or updated. When we found out my sewer lines were in the 100 yr old clay condition it was no wonder we were having so many issues. They arrived on time and got the job done in an organized and efficient manner. Left the place spotless and clean and went above and beyond what my expectations were. I would recommend and hire them again if I ever have another sewer draining problem. I even signed up for the biannual service to ensure my pipes are in tip top shape.

Adina Z.

We discovered a very nasty sewage leak in our basement late Saturday afternoon. A couple of hours later, Shane was there to check it out. It was a bad blockage far down the line and could not be resolved that night. But Shane and his team came back for some very long days of digging and pipe replacement and cleared up an ugly situation. Shane is extremely professional and personable and easy to work with. I would highly recommend.

Ben C.

Sewer Heroes will definitely be our go-to plumber in the future. We had a clog in our main drain to the sewer line, which was causing our basement bathroom to overflow and spit out sewage. We received excellent customer services from Sewer Heroes from the moment we gave them a call. Very prompt response time, and Branden was extremely helpful and walked us through the whole issue. When he first arrived to our house, we actually had trouble finding the sewer trap. He explained there are some cases where it might be covered up by flooring due to poor design. We purchased the property last year, and obviously the plumbing was not something we looked into enough. Anyway, Branden was persistent in finding the trap rather than moving on to alternative, more expensive measures and finally discovered it hidden in a movable floor within a closet!

After clearing the drain up with the snake and jet (it was pretty bad due to some ""flushable"" TP we bought online), he showed us via camera the terrible state our pipes were in leading to the sewers. Most likely they would break at some point in the near future, whether that be months or a couple years. It was highly recommended to reinforce the pipes which would essentially guarantee them to last another 50 years at least. There was no pressure at all, but replacing broken pipes would not only be inconvenient but cost more than double the reinforcement estimate. We decided to adhere to the recommendation, and he came by with a crew the very next morning. After about a half-day of working on the pipes (our property has a long stretch of pipes leading to the city sewers), they were done and showed us via camera the state of the new pipes.

My wife and I felt very assured throughout the entire process and are very happy to know that we will not be having an issue of a burst sewer line anytime soon. They were also nice enough to clean up part of the sewage mess during the fixing, and the snake/jet initial cleaning ended up being waived/absorbed into the pipe reinforcement cost.

I would highly recommend this company for plumbing issues to anyone in the vicinity.

Rainier R.

From the time they came over to give an estimate up to the successful completion of lining our problematic main sewer line, Sewer Heroes has handled our major project with utmost professionalism, care, and outstanding quality. Mike and his team did an excellent job. After a prior video inspection, we found out that our main sewer line had a few segments where it was sagging (aka bellies). These areas became a nidus for standing water and slow drainage. One of their technicians, Doug, did a thorough evaluation during the initial visit, and went as far as doing his own video inspection. He took the time to explain the problem and discuss the possible solutions. They offered to do the job at a reasonable price. There would be no disruption to the landscape and lengthy excavations, which other contractors could not avoid. CIPP is the new trend to rehabilitating old pipes like ours and Sewer Heroes definitely have the expertise in this field. The team was efficient, knowledgeable, and hard working. They were very respectful and treated our space as if it was their own. All in all, it was a very pleasant experience hiring these guys. I highly recommend them and would definitely go to them for future projects.

John K.

Badly backed up shower drain & my snake didn't work. Got same day service from sewer heroes & Christopher was great! He took care to place tarps and was efficient and diligent - went back to truck to get smaller snake just to make sure drain was running clean. Highly recommend!