Sewer Connection

Sarah H.

Sewer Connection finally showed up after 7 months of false promises from Dean - it took this bad Yelp to get them to bust a move. Dean told me they would not do the job at all if I didn't remove the Yelp. I refused and told him he'd get sued, and he then made a date for a few days later. The team that did my sewer (run by Deans brother) were lovely and seemed to go a good job. I felt really bad for them that they have upset clients (not just me). The city did fine me for being past the 90 day deadline, and I left SC know. They did not offer to pay it and I would have come after them for the $, but the city dropped the fine when I pointed them to this yelp. My grant did go through, so that was lucky. Heres the original Yelp:

I must concur with all the reviews (be sure to sort by date). These people took my money and never showed up- it's been 7 months. I bought a house in October 2015 and I had 3 months to replace my lateral, per city regulations. SC gave me a bid and said they could not do it until January, but told me that if they filed the permit immediately, the city wouldn't mind- that they do this all the time. I touched base in Jan when I didn't hear from them, and they had completely forgotten about me- couldn't remember the rate they bid, never filed the permit, etc. Changed the rate on me & I pushed back, showed them emails, and got it back down again. Said this was because I didn't pay a deposit- yet they never asked for one. I cut them a check that day, and they said they would have to wait until mid-March now. They again swore they would file the permit immediately and that the city wouldn't penalize me if they did so quickly. Since I paid them, I have put in no fewer than 25 calls & emails, and they respond to almost none. One time I had a date scheduled and they didn't show up. We are now headed into June 2016, 7 months later, and they STILL haven't replaced my line nor filed the permit. Please see the deposit check I have uploaded to Yelp, dated Jan 28, that clearly states ""permit now, mid-March fix"". They had no problem depositing it the very week I gave it to them- but still haven't done the 2 items the check referenced. Diana and Dean have turned out to be a nightmare to work with. I'm now risking city fines & I may not get the 2k sewer grant I already qualified for, due to being way behind on the time allowed. There is no 2nd side to this story, as you will see from their ""sorry we are too busy to show up for 7 months"" emails, attached. When reading their Yelps, I suggest you sort them by date- many people posting the same scenario as mine in past 6 months.

Avery S.

I would not wish this place on my worst enemy. Appalling customer service. I don't know how many times we've been told they were coming to do the work we paid a deposit for. We leave voicemail after voicemail after voicemail. No replies. We get told different things: ""You're scheduled for this week"" You're scheduled for Thursday"" ""We'll have the whole team there on Monday"" ""It will be this week for sure"". Not a single one of them true. They have been telling us these lies since February. Our work has still not been done. If you need a plumber, trust me, don't even think about using Sewer Connection.

Lilia D.

While the receptionist was very nice my experience with this company was awful and now we have wasted weeks with them and still havent had our sewer lateral inspected. We are going with another company now.
I made an appointment with them to go do a full inspection and they said that we didnt have to be home that was totally fine. The day of the appointment I got a call about how he had double booked himself or something and would come later. Then we had another phone call where I explained to him everything and said that we DO NOT have a clean out and it would have to be done another way. He said fine and that he would get it done.
2 weeks later!! I realize that I havent received a call, email, report, bill, or anything. So I call and leave him a message and the company and no one calls back.
Finally the next day I get a hold of the receptionist and she says sorry she will figure it out that same day...no call back.
The next day I call and she tells me to call his cell. No answer. I leave a voicemail and call again and finally he answers. Then he cant remember if he did it or not so he has to check and call me later.
He calls me much later and says that he had called me and left a message that he needed to get into the house...I never received a call or a message although we had been communicating fine all day.
End of this long story is he gave me the run around about not doing it and then didnt even have the courtesy to follow up with me later and let me know until 2 weeks after all of this. Dont waste your time $175 vs $250 for other guys is not worth the hassle to deal with them.

cherisse h.

WORTH THE WAIT! I had a great experience working with Sewer Connection and I would highly recommend them. The staff was very nice and professional. I had to have a sewer lateral replacement and called several other companies I got a great price from Sewer Connection. They are a very in demand company so my appointment was booked several weeks out, but they were definitely worth the wait. During the waiting process I had an issue and they sent someone out at no cost to me to resolve the issue. My job happened to be very complicated 13 feet deep, a very old house that I just purchased , and there were many PG&E connections so it required a very knowledgable skilled team. I was surprised that they were able to get the job done so quickly. When they left you would never have known they had been here. I would definitely call them again.

It's now May 30th and I wanted to add an update since I have had other issues with my old house that have not had any updates since 1944. I have had some other issues completely unrelated to the sewer lateral. I called Sewer Connection as they will be my Number #1 Choice for all plumbing needs after my first experience with them. They are very in demand and so well priced that it can be difficult to get an appointment so I called another company and they wanted $3500 to re-plumb underneath the house. I got 2 more bids $2800.00 and $1850.00 The owner of Sewer Connection came out went underneath the house looked at everything throughly and did something to my toilet that made the water pressure stronger and better and he did it at NO CHARGE! I just couldn't believe it. I'm so impressed with them and the integrity with which they serve their customers.

You might have to wait longer for Sewer Connection, but they will do the job perfectly and it will be more competitively priced. I would definitely say they are worth the wait, and I have recommended them to everyone I know. This is a 5 star out 5 stars business and I'm a picky and demanding customer. They exceed exceptions and you can't get a better price for real professional plumbers.

Haya K.

Ok, I am not retracting what I said about this company in the past review, because it was true. However, I am now writing about my experience with their work warranty. We had two incidents where things went wrong, or we thought that things went wrong. We recently noticed a wet spot around the holding tank that appeared to widen everyday. So, we assumed it was a tank leak. They honored their warranty, communicated with us promptly, sent their guys in a timely manner, and did what they are supposed to do. The water spot turned out to be coming from the ground as a result of the heavy rain this year. Their guys were respectful and didn't appear judgmental about our lack of knowledge. So, I am hereby giving an update to be fair. Thank you Sewer Connections for doing a good job today.

Emily P.

I'm writing to help you NOT to choose them. They did a bid on our house in May and the work was not completed until January. It took upwards of 30 calls to the business including a few discussions with the owner in order for us to have our work done. The lady that answers the phone puts people on hold for upwards for 10-15 minutes at times, doesn't return calls at all, and gives you different information than the contractor. We were on their schedule multiple times months apart and each time they never showed up and we were never notified that they weren't coming out. Upon calling to find out why they would say, oh we had you on a different day. This happened to us 3 times. Even if they are cheaper it isn't worth the headache. It wasn't until I told them I was writing this add and told them we were taking our business elsewhere that they magically had an opening in their schedule. They have also been very prompt in requesting their payment which was over their estimate. I've never been so frustrated with a business in my life.

Davis B.

The realtor chose this company to inspect my house's sewer. They managed to do the inspection in a few days. They recommended some relatively minor work. Now that my house is sold, I am stuck with waiting for them to actually do the repairs. So far I have been waiting almost 8 weeks!! It's beyond ridiculous. I have called multiple times, I've been given scheduled dates for the work, but nada. So unprofessional, such poor service, it's amazing.

Scout F.

A well respected home inspector recommended Sewer Connection. I was hesitant to call because of the negative reviews on here but had to get a sewer lateral camera inspection quickly and every other company was booked until the next week. Plus, I trusted this home inspector's opinion.

Company was very responsive the few times I called- picked up the phone every time. The woman I spoke with was very friendly and got me an appointment for two days later.

Inspector showed up on time and was very professional. Got the report as well as the CD which showed the video of the sewer lateral. The sewer line was in need of replacement but he didn't dramatize. Recommended some repairs/maintenance to get by until we could find the means.

I highly recommend using them if you are in need of a sewer lateral camera inspection.

Robert K.

Your review helps others learn about great local businesses.

I am home owner also realtor have deal with Sewer connection many years I am happy they work will keep use them

Judy K.

Sewer Connection Inc. failed to connect a main line from our house to the new sewer lateral that they installed. 5 weeks later raw sewage emerged onto our front driveway and house entrance. When they returned to fix the job they refused to cart away the contaminated dirt and backfill with clean material.

My guess is that they may work diligently if you have a big contractor type job but send the third team for smaller residential work.