ServiceOne

Carol Q.

Service one is not customer oriented. I had a technician that provided excellent service however he appeared to have inappropriately secured the agitator within my washing machine which subsequently came loose and projected across the room. Although we were lucky no one was hurt and I gave them all the benefit of doubt, when I tried to get them to come back and repair they adamantly said no machine was too old. I only wanted them to come and repair the damage they had done and put back to prior working condition. I feel they at least owe me personally looking at issue as customer service may not be adequately relaying my issue. You should never have a machine in worse working condition after a repair man has been out!

Tom T.

Be careful of their deceptive billing practices. Was told the service call would cost $70 plus repairs, they repaired nothing (except remounted my thermostat which I told him not to worry about) yet charged me $165. Complete rip off, would never use them again.

Taylor S.

What a scam. It's such a shame that this company can't seem to get it together or to actually cover what they say they do. Recently I called regarding a leaking boiler backflow device. I honestly didn't think it would be covered but much to my surprise I was told that it was. The guy on the phone actually put me on hold to do le check. So I set up the appointment. Got q call later in the week saying that the device they use to check the backflow is being serviced. Great perhaps another couple days. Nope. 2 weeks. Ok fine. Not the best situation but it can hold 2 weeks. Call two weeks later, still not ready. So I say perhaps I call somewhere else and have them do it and service one can reimburse me. You know, because I pay a premium for a service which they cant provide. Of course they cant do that. They suggest I perhaps call someone else because it's not like they cover a backflow device anyway. WHAT?! I spent a whole conversation on the phone specifically checking if it is is covered and suddenly it's not. I tell the person on the phone that this is absolutely ridiculous and I want to speak to a manager and get my money back since I only began the service 3 months ago. I get a machine and leave a msg. No reply. I call 3 or 4 more times with no return call. I know that certain things cant be helped. I am a reasonable person. I mean, I waited 2 weeks for this thing to be fixed only to call to check in two weeks later and they tell me they still dont even know when their device will even be finished being calibrated. Then to not even return my calls on top of that. Unacceptable. I suppose at this point I will have to eat the cost of a year of coverage and the best I can do with the situation is to warn everyone out there that if this can happen to me then it can and probably will happen to you. Absolutely abhorrent business practices. What a shame.

Nicole K.

Been without my microwave for over a month now and on the 4th service technician! Instead of replacing the unit they rather save a buck and make you wait for replacement parts! They care less about your inconvenience- your just a number. They have inexperienced customer service and management that says ""well how'd you like it if you had to go without your fridge like some of our customers!"" Worst experience.

Jamie M.

After 13+ years with ServiceOne we ended our home service contract earlier this year. For the vast majority of those years, we almost never required service. When we began to have issues with our AC and then with our stove, the true colors of ServiceOne came out. As in another review I just saw, every time we called it was several days if not more than a week out before they could schedule a fix. Even when the temperature was around 100 degrees during two of the incidents, they weren't able to help for days. In one of those scenarios we called another company and paid them to come out. In the end it seemed that the reoccurring AC issues were due to the wrong parts being used, not a proper fit so would fail again. The stove situation was similar in that the first technicians that came out replaced the board I believe and then later the temperature sensors because it wasn't heating properly, which was not the original issue. After about the third attempt a more thorough technician came out, called the manufacturer, and found out that the temperature sensor that was replaced had to be replaced with the exact manufacturer part. That part was now no longer available after more than 6 months of this back and forth. The last technician was excellent and did come back another time to try his best to get the stove working properly. In the end I stopped trying and we ended the service agreement. Overall it was a very unfortunate experience. I wish we had originally chosen a more reputable and customer oriented home service company over 13 years ago in which to establish this business relationship.

Jeff R.

WARNING! I usually don't post negative comments on places, but this is a must. I had an unbelievable experience with their service man Bob. We had a a Whirlpool washer which was having an issue with door lock\draining. I took it upon myself before I called them to take back off and make sure drain catch was clear and drained. I thought it potentially could have been clogged. It wasn't so, I left door and water drain catch off. I called the next day and schedule appointment. Earliest they had was five days later, so I took it. So Bob shows up and I met him at sidewalk and explained problem and told him what I had done the week before. He said ""let's go see what's going on."" He helped me put washer off my three inch pedestal in basement and out of the blue says I'm out of here I have three more call I have to do. He started walking up my stairs from basement and I said are you serious? He is like yep it's our policy we don't touch anything if customer touched it. I said I told you and lady on phone what I did prior. I called office immediately and told them the unprofessional experience and what happened. Well long story short I wanted someone to help me put it back up on pedestal and I said don't send Bob. Who shows up! Busy Bob! I said please leave I asked for someone else. So called back and talked to Craig and he said I don't have anybody. I said you better figure it out so he finally sent a friendly guy from Bellevue that helped. And said I would have fixed it without that issue. I wouldn't waste my time or money with people with bad customer service. So I called All appliance in Omaha and they came out put what I took off and back door on and fixed problem in 20 minutes. Choose wisely. Jeff

Dominic T.

Our air conditioner was not working. It was a bad thermostat, My wife was given 3 choices. Trying to save money, she picked the lowest price one. And the cheapest one is $160.00 for a basic non-programmable with the Bronze Agreement discount. After complaining, they sent a service man to put the program back. But it is still way over priced. Since this is their business model of over charging, I am looking for another service company after being years of loyal customer. So call them for service if you don't mind being over charged. I would give them a zero star if there's one.

Lorie L.

Liars, scammers, cheaters, don't cover anything they claim to cover once you actually need service. Such a joke. Alicia in ""customer service"" is a blatant liar. Told me flat out something was covered, then was charged an additional $125 when the tech was there. Refused to go back and listen to the call because she knows she's wrong. Asked tech to show me in the terms where it stated our repair wasn't covered, started to read it then trailed off with a ""blah blah blah"".

Alex T.

ServiceNone: The wind chill is sub-zero outside. I had to bring space heaters over to my friends house last night. His furnace went out and they have a contract with serviceone. They suggested that they do the repair, and receive a ""discount"" on the $3600 work since they are on contract, and would only pay $1500 for the repair. (Never mind the fact that the work would normally only cost $1500 anyways). The serviceone rep said they would leave space heaters for them, but only if they signed the bid to complete the ""discounted"" work.

So despite paying $50/mo for the warranty and service contract. My friend was left with absolutely nothing after the serviceone visit, except for an overpriced bid, wasted time, and apparently a wasted monthly fee for ServiceNone. Not to mention that it was sub-zero outside and they have 3 little children.

Sandi C.

They are never able to come the same day. We have had their service for more than 25 years and the last two times. When we needed service they were incredibly slow and rude. It took almost 2 weeks to get my washing machine repaired and most recently they wanted me to wait 2 days to have a drain repaired when we had standing water in the basement. We are switching to another home warranty program today and the drain was repaired by Eyeman plumbing for less than Service One was going to make me pay.