ServiceOne

Kim H.

Service One was scheduled to come and service our dryer today between 3 and 6 pm. At 5:50 pm they still hadn't shown up. We called to see where they were and were told that they weren't coming until next Tuesday! Why did they tell us Friday? We've been waiting around all afternoon for this guy! Dryer has been out since Tuesday! That is an entire week of waiting for anyone to show up. The phone scheduler insinuated it was OUR mistake. Nope. They said Friday. I sure hope he brings the parts to fix it on Tuesday. Good grief!!! Time to start looking for an alternative. Not acceptable.

Fred K.

ServiceOne is a terrible company! I have been with them for over 5 years and never needed a major replacement. Last year, when it was time to fix my fridge, they lied saying the part was discontinued and offered some money instead of replacing the fridge. I ended up paying out pocket for a repair from a diff company. Fast forward to to today, my microwave stop heating and wad jus told that they couldn't repair or replace because it exceed its value! I'm due for a renewal but it would not happen! Service One is the worst warranty company ever! Shame on them!

B W.

I've been with Service One for over 30 years and am finally saying goodbye. This used to be a great company and service to have. Now you pay nearly $60/mo. and then have to pay more for service call fees and whatever else they can trump up. They used to say ""If we can't fix it, we'll buy you a new one."" This is not true anymore. And they rarely fix anything! Last year it was our refrigerator. Because the brand stopped making the replacement parts needed, they put it back on us and gave us a fraction credit at NFM of what the fridge cost us. This year it is our furnace. They opened a can of worms on our old furnace and then said it will no longer be covered and neither will our A/C. So exactly what does Service One do besides take my money??? Cancelling and putting my money in savings. This company is no longer a solid company but rather a rip off. Makes me very sad.

Mike S.

If you want appliance warranty service, go with another company that isn't a year long commitment. We moved and after having the service 5 years, the 6th year they would not refund 10 of the months we would be not using because the agreement is for one year, unlike every other service in the world.

Cory G.

Had an appt for a week, took PTO time off wait all day for the tech, no phone call like I asked (which has become the norm), just a tag on the door saying they missed me. I was in the house the entire day waiting for them.

Then they can't get the tech back out so I have to reschedule after using my time off from work.

Total clownshow.

Alan D.

Excellent residential service Home Warranty really pays for itself. Have used them highly recommend a warranty plan. People posting negative reviews don't understand their coverage.

Janice P.

Our heater wasn't working normal this morning, 27 Jan 2023, so I called Service One. We've been with this company, since 1993. The service technician Malo LaCombe didn't have time to fix the problem, so he jury rigged it, so we would have heat. This means our heat pump is unplugged now and we have to wait until Tuesday, 31 Jan 2023, before another technician can come look at it. Malo stated he didn't have time to fix the problem. We had Service One put in this HVAC Unit in 2003, and it hasn't worked efficiently with the heat pump ever since. I know the real problem is that our heater keeps shutting off and won't warm the house up to the desired temperature.

Jennifer R.

BEWARE!! We were going to sign up for their ""Home Warranty"" at the end of October. A tech (Larry Miller) came out to inspect our furnace and said our ""heat exchanger was cracked"" and showed us a picture on his phone. We asked to see it in person and the tech said he would have to charge us a service fee to go back down there and show us. He furnished a $1361 quote for a new heat exchanger to be installed. The tech even wrote up a scary looking ""hazardous equipment"" ticket for us to sign (see photo 1) and shut off our furnace when we told him we would be obtaining a second opinion.

We had Jackson come out for a second opinion (see photo 2) and our furnace was given a clean bill of health. The tech even had us come down and watch the camera feed as he was looking inside of the unit to see there were no issues.

ServiceOne is a dishonest company and will attempt to fleece customers - get second opinions or just avoid this company altogether.

Fat F.

Customer service hit or miss. Sometimes friendly, not unusual to be rude.

Same with the service providers.

Responsiveness leads a bit to be desired.

Candace B.

Horrible company!! This ""home warranty"" is not worth what you pay. Should your home need any repair they take the cheapest route towards fixing it. There were several things we asked to be looked at or fixed that weren't covered under the warranty (electrical and plumbing related). Their customer service is absolutely terrible. The people are rude and often don't return phone calls. Save your money and your time.