ServiceOne Air Conditioning & Plumbing

Diane H.

Hard Service one look at ac. Tech was on time but could not get valve open to check level of refrigerant. Charged 99 dollars for service call and left. Service one sent second tech next day with control board, told me this should fix it. Then tech stated that the freon was low and added 4 pounds of A410 refrigerant for 115 per pound ok. I asked if it was the board or the low refrigerant and tech said it was both. Then charged me about 300 for the board with a 50-dollar board return. I asked tech if I could keep board and he said it would be 750 dollars. But only gave me 50 for return. Looked board up on line 179.00 What? Ok you win. When I got the bill there was a charge for leak detection 100 and some dollars. Ok, but then the tech said if refrigerant leaks out again you will have to replace the coils in the air handler. Well, if there is a leak and I paid to locate it should we not fix it now, so I don't have to refill the freon again. What do I know, right. Called that day to get answers and was told that the owner would get back to me on Monday, never received call back. Left two massages no return call. If you like poor customer service, I would, call Service one for you air conditioning service. I will never use them again. Tech attitude became very combative when asked about control board and the need to replace it. Some calls to Service one's office were done by my wife for me because of my work hours.