Servicemaster Plumbing Services

Frank F.

I must say, I was very taken aback by the negative reviews. My experience was very good. The women in the office were very nice, attentive, and sympathetic, and understood the urgency of my situation. Jennifer, in particular was awesome, (spoke to her several times), and Heidi was very nice also (I think it was Heidi, only spoke with her once). The plumber they sent me was Malcolm. He was just great! Knowledgeable, professional, personable, honest and he made us feel very comfortable with his assessment of the seemingly huge leak under the sink. He told us of the Moen lifetime warranty, and when I contacted them for replacement parts, they sent us a new replacement faucet because of the way it was leaking. So Malcolm saved us the cost of a new faucet, and then replumbed under the sink. We will definitely call ServiceMaster again, and ask for Malcolm to do any plumbing work. Very good service, and he was fast. Highly recommended

Wally N.

Had a clogged sink that drained slow for two years...babied it for ever...then no drainage...tech came and cleared in less than an hour...great CLEAN job!

Sarah R.

Nothing is worse than having no hot water! The folks at Servicemaster made the process easy. The cost was reasonable, the staff was friendly and professional. We will definitely use them again!

Patrick S.

I'm just another 1 star rating. I had a hot water heater that was defective. The manufacturer recommended this company. The company had to be prodded repeatedly to get a response from them. After another email and nearly two weeks I finally heard back from Beth. Her email failed to attach the estimate and the estimate was elementary in nature, did not itemize and failed to include things like fittings. There are other choices of plumbers available. There are better choices of plumbers available, more reliable, more respectable, more responsive, more accurate, more quality. I'd suggest you go with a business that deserves and earns your business, not ignores it.

Tina S.

Poor permit follow up. Avoid this company if you value your peace of mind. They never called for final inspection on permit and the city of Orlando building department is now a bunch of information, new paperwork, new permit and inspection rooms. They pretend to care when I call them on the phone but nothing gets done. Do not use this company. They are referred by te o gas but teco tells me I have to get it resolved through the Servicemaster company. Teco is filing a complaint internally with them which will be reviewed later when the referrals are re evaluated on their website. All of the time wasted dealing with this is frustrating. I have made st least 40 phone calls, no kidding, 40 calls with nothing but empty promises. They call every year trying to sell a flush service but can't get the permit taken care of. Very very very poor customer service. Scammers, avoid this company.

Geno L.

Worse plumbing company. I have a property in Orlando but I do not live in Orange County. I had an emergency as there was a big water leak from first floor to second floor. The plumber came and said there was mold so he wouldn't touch anything. I had to bring a mold specialist who said there is NO mold whatsoever, but there is a lot of water that needs to be dry out and fixed. I called back Servicemaster Plumbing and they reply saying sorry but that's what the technician said but also we unable to """"open a hole"""" to figure out where the water is coming from if the owner is not physically at the house. Bottom line, they sent a plumber that didn't know anything, made me pay for a mold specialist to come over without any reason, charged me $85usd and they can't do anything because I'm not at the property. Service master plumbing: worse experience ever.

Dixie H.

If i could give them a negative star rating i would give it a -10. We have a tankless water heater and needed it checked because our hot water starts and stops. The senior service tech Tony came out and from what we can tell did nothing. We have called them for 2 days and can not fine out what he did but charge me $105.00. I will never use them again.

Elena K.

We called Service Master Plumbing (recommended from the Teco Gas website) to convert the electric stove to gas. We explained this over the phone that all we need is to be able to use a gas stove instead of electric. They sent someone & when the technician showed up, he stated he was tired & didn't want to be there. He was taken inside to show the stove area where the work needed to be done & he said he needed a part because he was informed that the dryer is what needed to be worked on. As he was walking out the door (literally while he was walking) he handed a paper to my mom & told her in order for him to leave & get the part she needed to sign the paper. The only thing on the paper at the time she signed it was the address. Nothing else. No price or fee was ever discussed. While he was out trying to pick up whatever he needed, my mom accidentally locked herself out of the house. So she called to tell them not to send the technician back out because she couldn't get inside the house. They said that was fine & for her to call back when she needed to reschedule. She wound up not calling back to reschedule. Never once over the phone nor in person did anyone at any time from S.M.P. advise if they sent someone out that we would be responsible for a $105 service fee. So a week later we receive a phone call from them stating we have a balance of $105. When we tried calling to see why, the employee (Jennifer) yelled over the phone & rudely told us we needed to pay or they would put a lien on our house right before Xmas. They stated we signed an agreement for the work. We told them we were forced to sign a blank document in order for the technician to even leave our house but she insisted we still owed. We asked for a copy of the document (since one was not provided) & when we received it, there were notes & prices all over it that weren't there before. They wrote on the document AFTER we signed it & didn't advise us or provide a copy. I called S.M.P. multiple times to speak to the owner & kept getting the response that he was not in the office. On my 5th call, I asked to speak to the owner & got transferred to Jennifer. She stated she wasn't the owner but would handle it. I stated I didn't want to speak with her I wanted to speak to the owner & she said he received all of my messages but she was still going to handle it. She then threatened again on the phone to foreclose my house by putting a lien on it if I didn't pay. I told her to have the owner call me because I didn't want to speak to her. I had to call again cause the owner never called me back & when I finally got the chance to speak to the owner, he was the most disrespectful person I had ever spoken with. He yelled at me & screamed at me over the phone & refused to let me talk. I had to raise my voice & talk over him in order to get anything in. He said he was going to """"foreclose"""" my house & that I would owe him thousands of dollars if I didn't pay the fee. I told him his paper work clearly states if anyone comes out & performs work or provide materials that THEN they are responsible for the fee. He stated that was wrong even though I have a copy of that document. The technician did not perform any work or provide any materials whatsoever. The owner was so disrespectful & unprofessional. He made up an entirely different story than what actually occurred & when I tried letting him know those statements were false, he screamed at me & said I wouldn't know because I wasn't there. He stated I had someone else from his company finish the job which is a complete LIE. No one came out to do any work because Best Buy actually delivered & installed my stove (& they didn't need to go out to get any """"missing parts"""" because apparently it was already gas & you just had to switch the cap). He has made false accusations & told me no matter what I owe them money even though no services were provided. After that, their office started calling me on blocked numbers & harassing me & my mother leaving us voicemails stating if I didn't pay they were going to """"foreclose"""" my house. They stated because of my conversation with the owner, they were escalating this to put a lien on my house & that I would now owe them hundreds of dollars. With the way I've been treated/ threatened, I don't feel comfortable with this company having my address. I've seen multiple reviews that this company gets physical with their customers & that makes me extremely worried & uncomfortable. Update: These people took it a step further & started showing up at my door multiple times for weeks. I just bought this house & this company keeps sending employees out to harass me. And I will be getting a lawyer because they sent me a document that they put the lien on my house for not paying the $105 service fee for their technician doing NOTHING. This company should be closed down for the way they do business.

Jorge J.

Worst experience ever. What a JOKE of a company. Read the their BBB complains. The MOMENT you don't agree to a charge - they put a lien on your home. Their customer service is disgusting and they should not be in business. Do NOT use this company.

Louis S.

Wish I could give less than one star. This company is the worst! They charged me a lot of money to check out my sprinkler system and move a hose bib, but assured me they had a good warrantee. I was moving and overwhelmed with everything I had to deal with. First a bush died and after checking I noticed that the sprinkler was not adjusted property for that area. I let that go, these things happen. Then I couldn't turn off the water at the hose bib. It had a hose on it and I had not noticed that it would not turn off. I called the company and was very rudely informed that they only gave me a 30 day warrantee. I tried to explain to her that it had always not felt right when turning it off. She tried to schedule an appointment for someone to look at it, but insisted that I be there to pay them. Never mind the fact that the job wasn't done right, it was after 30 days. My contractor took a look and found that the faucet did not have washer and screw inside of it that it should have had when installed. Bad, bad business and I would not want anyone to do business with this company.