ServiceMark Heating Cooling & Plumbing

Sandra R.

Incredibly disappointing and unreliable customer service. I TOOK OFF OF WORK from 4-8pm today having confirmed a plumbing visit from ServiceMark. I called multiple times and talked to so many different people who couldn't update the correct phone number associated with my address. They couldn't manage to delete the name and number of the former owners of our house who moved out 4 YEARS AGO. Beyond terrible phone service and i received the run around from multiple people. DO NOT USE THIS COMPANY.

Jeanne O.

After being a customer of ServiceMark for past 25 years, having two complete systems put in and maintaining a service contract all that time, after their recent merger with Horizon AC they could not give me a service appt for my contracted system checkup for 70 days. Guess they have too many customers! Will have to look for another company.

Mary H.

Good people to deal with ..have been using them for years for service....special thank you to Kevin the sales rep and Jose and Tim also.

Candace S.

when i called, the scheduler told me there was a 89.99 fee for them to come out and then the cost to replace whatever needed to be fixed. To me, it sounded like if a piece needed to be replaced i would pay for it. $219 later it turns out the $89 was the come out fee and on top of that there would be an hourly rate. the tech was kind enough to charge me for 1/2 hour since i had only a loose wire. However, as far as the work, my issue was diagnosed quickly and resolved.


VERY MISLEADING!!!

Jeffrey V.

Not sure why the low rating on yelp! I've used them for years and I have always been treated great. I would not hesitate to recommend them to anyone.

Carol S.

I paid over $13k for a top of the line Carrier system last year. The company installed a new motor in my heat pump at no charge so I had air conditioning because I was getting a quote on a whole new system. They responded quickly and were very accommodating. When the new one was installed, the installers were wonderful. It was a big job and they were here two days. I've been happy with the system. This winter when the backup heat kicked on, it sounded like a shop vac. They sent a technician who was here 1.5 hours only to tell me he didn't know the system and would have someone contact me. That never happened and why was someone sent who didn't know the system? Now, it is time for the annual maintenance. They were to contact me, but they didn't. I got a bill for another year, though. I was put on hold for so long the first time I called, that I put in a request on line. It was never responded to. So, I called and couldn't get an appointment for over one month. So, my current contract will be expired and I will have to renew it or pay for the maintenance. Also, I want my ducts cleaned. I have called 3 times and each time I am told someone else handles that and they will call me. Still, no return call. This has been going on for over one week. I think 3 strikes you are out. I always had good service with this company until now.

Felix S.

On time, Friendly, professional and very knowledgeable! Love the service!!!!

Jim C.

The best service company in the area. Reliable professional work.
Honest estimates. Plumbing, heating, air conditioning, they do it all, on time, reasonably and professionally.
Great firm to do business with. I wish all service companies were like this.

Claire D.

Can't say enough about what a great job Service Mark did installing our new heater and a/c units. I was very impressed with John Hanson, our salesman. He was very responsive and professional and answered all our questions. The installers left the place immaculate. We always used Service Mark to do our annual check up and we couldn't be happier that we chose them for our installation. Have subsequently recommended them to our next door neighbor and she's happy as well.

Kevin H.

It's hard to really say with these guys. They have been more reliable than the idiot who installed my Mini Split units in the first place, but after talking to my friend who has been in the industry he said I got taken complete advantage of when it came down to the price. They charged me $276 for 2lbs of 410a refrigerant which to someone who doesn't know and by the guy who installed claimed its very expensive and now this company saying the same, I am blown away with the fact that typically other companies charge around $35/lbs of 410a refrigerant.

The people who came to work on my mini split units were very friendly and helpful in explaining the issues that they found, but just feel that I have paid too much after speaking to someone who has been in the HVAC industry for sometime.

They have been to my home 3 times to fix multiple leaks and drain line issues which I am very grateful for but I just wish it didn't come at such an absurd price