Service Today Heating, Air Conditioning, Plumbing and Electrical

Rick E.

Flim flam service. On the phone we were tolls it would be an initial charge would be $89 and that would be deducted from any work required. One of our toilets was slow running. The plumber walked I. And tightened a house. Yes, tightened it will his hands. Took one minute. We were the. Told the charge was $149. We questioned this and was then told the minimum service cost is $149 and the $88 was only if they drove here and did not look at anything. Misleading. We will never use the service again.

Skip S.

I have used Service Today for several years, they have fixed as many HVAC service related outages as they caused as a result of their maintenance, they are not cheap but most times they can provide the first service the same day but may take several attempts (visits) to correct/resolve the issue they caused or are attempting to fix. Make sure your ready to take some time off work to accommodate multiple visits.

Joanne S.

2008 , they installed 2 Trane heat pumps. After 3 months, one indoor unit failed, they fixed. I live 15' from the water and they installed the units on the ground pad, no legs, and too close to the house, outside the kitchen. They sent same installer to move the pumps and put on legs. (They have no record of this!) Then both had capacitors fail, under warranty. After 5 yrs of paid maintenance policies, one unit has burned wire within 2 weeks of inspection and needs replacement. No break on new compressor....3000.00. Ad says cannot stop a Trane, but, they did!

Rich B.

Terrible, 100% would not recommend, ridiculous prices, and dishonest practices.

Our air conditioner stopped turning on (in the middle of summer) and clearly we needed a quick repair, so we contacted this company seeing as they are called ""service today"". While the technician did come out the same day (Friday morning) they said they would have to order the part. The tech said that he would put a note in that we had no air conditioner, and hopefully someone would come out tomorrow (Saturday) for the repair.

He told us it would be 700 dollars for the repair (the issue was a burnt out condenser fan motor that needed to be replaced). We heard nothing from them Saturday, Sunday, or Monday. At this point we had gone 4 days without air conditioner in 95+ degree whether. We called them Monday afternoon and they stated they would let us know when someone was coming out (it would be even later in the week) and now the repair would be over 1,000 dollars. They then said that it might be a better idea to just buy a new ac unit (and they would be happy to send someone over to discuss it), for which they said would be anywhere from 6,000 to 15,000 dollars, which is outrageous. This was for a three bedroom single wide trailer. The AC unit we have now cost 2,000 and is from 2010.

We contacted another company for a second opinion. The other company (Eastern Air Services) came out the same day we called them, performed the repair within 30 minutes, and it cost less than half of what ""Service Today"" wanted.

Would never recommend this company. If you want honest service done quickly, go with a different company.

Walter L.

Rip off, John and Trevor serviced my AC condensing unit and found the capacitor bad. Replaced it, $15.00 part and charged me $276.
It took them longer to write the invoice than the job it self, 15 minutes.
My mistake for agreeing to the cost!
7 years ago Service Today installed that same unit for $5000 and did a great job!
Never again will I use Service Today!!

Victoria J.

We had excellent service today. We showed up to our condo and our air conditioning was completely broken. It got up to 80 degrees. Within 30 minutes of our call Jon, our technician, showed up at the door. He was such a gentleman using ""sir"" and ""ma'am."" Not only was he easy to talk to, but he got the job done within 20minutes, and stayed to make sure it was working properly. It turns out we had a snapped wire, which he replaced right away. He even explained to my elderly father how to use the system. I highly suggest calling Service Today. Their motto ""We make it right...right now"" is 100% accurate. Thank you, Jon.

m N.

Maintenance contract for ten years yet I have never received a service statement after asking every Fall and Spring. Service Today visited the unit on a cool day and did not complete the job. After weeks, contacted them and the CR would not allow herself to admit that the work was not done nor rescheduled. All she wanted to do was blame it on the weather and to spin the service. They said they would return. Tenant did not get a phone call until shown up. They called me first to say they were on their way. They were to contact tenant. He advised to schedule again. Two weeks go by and tenant says they never rescheduled. Had to make another phone call to find out why. Once again, the spin occurred. You are just a number.

Mike B.

This was my first time using Service Today. The prior owners had used them for the HVAC and also hot water tank at our rental condominium, so we decided to give them a try. I was not disappointed. The service technician, Dave B. Called on his way to the unit and showed up ON TIME. That is virtually unheard of here in coastal Delaware. Contractors/service providers either show up hours late or not at all. Dave pointed out issues with our air conditioning system and made some honest recommendations based on the age of the condenser unit. He was really easy to talk to and took care to be respectful of the property. Since this is a rental property for us, we will definately be using them again for our HVAC and plumbing services.

Me M.

I used to like them, but when I had my unit replaced it was advertised at zero percent unless I was financing it through them , then it would be an additional $500. I gave them the extra $500 because I needed the unit , they financed it through Wells Fargo even though Well Fargo's is under investigation for fraud & ID theft , when I called to ask what are they going to do to monitor my credit I was never answered. My new unit has needed several repairs & when I faxed a letter or called them I get no response back. I could never recommend them. Very very unhappy I was supposed to get all new duct work with my new unit ,it was installed wrong and I don't even know if the whole thing was replaced which is what I paid for.

John B.

Pro:
I had an AC problem and called them for assistance. They sent out a technician an hour or so after my original call, he came in and fixed my problem pretty quickly. He was nice, courteous and professional.

Con: The pricing. After looking further into the problem the tech fixed, he replaced a part that cost about 20-30 in about 10 minutes for $250 including the $89 diagnosis fee. Which too me seems like quite a lot.

So as far as just the service I'm giving it a 4 star.