Service Today Heating, Air Conditioning, Plumbing and Electrical

Wells B.

If you have electrical issues, DO NOT CALL SERVICE TODAY!!!! My issue was misdiagnosed by the first tech. He was nice and seemed to be a good person but he is young an inexperienced. After spending $689
I still had the same issue. He called in a more experienced tech and he found the problem within 1/2 hour. He fixed it for another $750. I tried to dispute the first bill to no avail. I was also left without electricity and water from Thursday till the following Tuesday over memorial day weekend after being promised it would be fixed on saturday.
After the system was fixed, I had to spend another $300 on boiler repairs, replace an air conditioner, 2 ceiling fans, coffee pot, tv, oven and every light bulb in the house among other things
I will not mention the name of the first tech or the lady in the office but the 2nd tech, Brian was on point. Top notch guy.
Service Today, you can KMA

Christa V.

I called in LATE on a FRIDAY afternoon. APRIL enthusiastically answered, FIRST ring, & I explained the awful noise from my sump pump. She got me on the next day's schedule. Saturday! I gave her the specs of the unit & she calmly took notes for the technician. Jimmy texted on his way, arrived timely & had all the necessary parts stocked in the truck! He completed the changeout in record time & accepted credit card payment. The entire process couldn't have went any smoother! The new Zoeller unit runs so quiet, I don't hear it at all in the house. After seeing the shooting plume of water, I informed Craig the SM & his followup exceeded my expectations. Great team to work with; excellent service, fair price! Ten Stars!

Boris P.

I was charged $197 to unscrew an adapter from outdoor spigot
something I could not do because of arthritis
Robbery in broad daylight

Michelle M.

Long-time customer with an annual service contract. Was advised that I needed a UV air scrubber, was given estimate and scheduled it. They scheduled the wrong date, never told me I'd have to pay that day. Before they got too big for their britches, they would send an invoice, by mail or email. And then I paid it. Customer service should tell people that payment is due immediately. When I called, I was told that the billing system doesn't allow for invoices. I'll be looking for a new contractor in the future, strictly because of poor business practices. Used to be employee owned, with pride.

Maggie B.

RIP OFF. UNREASONABLE PRICING. TAKES ADVANTAGE OF PEOPLE IN A HARD SPOT. Employee was nice enough, but not only raped me in price, but still tried selling me a 15K new system. Never will use them again. Never will recommend. Appearance of a reputable company, but their agenda is ripping people off.

Dawn T.

Overpriced! It pays to get more than one estimate. Buyer beware especially the elderly.

Cherie S.

We had our water pipes (original to our 1953 home) replaced from the city meter to the house and throughout the house. Jack and his team did an excellent job at a fair price. This was a full two-day project and attention was paid to every detail. We appreciate all of the effort that was put into this tough job and would highly recommend Service Today. This is not the first time we have used this company, and it will definitely not be our last.

M P.

Was scheduled for a routine new heating system service/maintenance check that had been scheduled in late September. Received confirmation text 24 hours prior that service technician should arrived between 0800-1200 the next day. Service technician never showed or called. When I called their customer service line was told that it will likely be later in the afternoon. Second time in a row a service call failed to materialize. I'm done with this company after this service contract ends.

Carol T.

Great techs. Professional. Courteous. Worst customer service people ever.
I have spent about 11,500 dollars with these folks, have a service contract, since early 2022. Scheduled a pre season check for October 5 that never happened. i had been told early on that I could request a specific tech, if available, but the bored young lady told me he didnt work there anymore-without hearing a name. Trying to reschedule my visit i was called a liar by the ignorant phone person. I have sent two letters requesting service and written communication via email or text. it has not happened. I did get a voice mail saying she wanted to reschedule and would send an email but this never happened. I checked the spam folder. I have been forced to start my heat with a safety check that I prepaid for. Avoid these people like the plaque. I guess I will be forced to pursue legal redress at this point.

Shawn B.

Very upset with this company and their hidden fees. I got a call from Service Today to service my A/C over a year ago and when they called, I asked if this was covered under the service contract. They told me that it was. Apparently I wasn't covered. I got a bill for $150 a year later. I would have used this company for the duration, but now I cannot trust them to give me a straight answer so they are now DEAD to me.