Service Pros Plumbers

Nicholas O.

We had a slab leak that got us pretty rattled. Service Pros Plumbers were able to come out next day, give us good advice on how to handle the situation, capped off the leak that day, and re-routed the water to restore the flow after only a couple more days. They even honored the original work estimate quote when it turned out to be a more difficult job than they originally expected. Throughout this emergency, working with Service Pros Plumbers has been the easiest and smoothest aspect.

Earl D.

I called service pros plumbers and not only did they answer the phone fast but I there staff knowledge is incredible the lady on the phone pretty much knew what was wroung with my plumbing then Jason (the owner)came out literally had everything working perfect. Did I mention I got two other quotes that was more than twice what Jason charged. These guys are fast, knowledgeable, we'll mannerd and most important honest. Thank you service pros you guys are truly awesome

Pary A.

I would like to thank for their beautiful service . I requested today and job was done perfectly done . Ana from business service was very professional and helped me a lot . I recommend this company .
Thank you so much for your excellent job.

Wil A.

I waited 3 days to at least hear back before writing this review. Had I at least heard back, I may have bumped it up to 3 or 4 stars but to not even call back after seeing the situation I was in is just really poor service.

It started extremely well. I messaged them on Christmas Eve, they were one of a couple companies to reply back within minutes when I didn't expect any reply until at least Monday. They were the first to book with me for Monday the 26th, came on time and discussed my issue. 5 stars!!!! Great start.

The guy looks at my pipe outside coming into the house(above ground) and starts telling me what I need to have done. Starts telling me the valve has to be replaced(I felt was odd since the valve is fine but he is the professional right?) and then he will need to cut the copper pipe and replace that. The line comes out of the concrete via copper, goes into a large valve, copper goes up from that, then a T joint goes up and also in to my sprinklers. The joint going into my sprinklers is where it was leaking. I was baffled by having to replace an expensive valve but he convinced me that the time it would take to remove, clean and reset that valve would be cheaper to just buy a new one. I was hesitant at the price (nearly $800) but also in a bad spot. Again, hes the professional so I agreed...let's do this. I am then met with ""I don't have that size stuff on my truck and all of the plumber supplies are closed today"" so he calls his boss, they discuss my needs and he convinces his boss everything is closed and he will have to come back another day.

We briefly discuss my home warranty may still cover this and since I had to wait to get it fixed I would call them and find out but I had to have it fixed and requested he have someone call me ""today"" to reschedule as I would like to get it done tomorrow. The tech agreed to have someone call me and also agreed I should ask my home warranty as they may be on the list to do the repair anyway. GREAT! I m thinking win/win and again remind him to have someone go ahead and reschedule with me right away so I can get this done. I don't want to waste a ton of water and don't want to pay a huge water bill and definitely don't want my sprinklers to malfunction in the event of a fire. He agrees to have someone call me right away.

He leaves, and that was the last I heard from them. On Tuesday afternoon I contacted another plumber to see if he could come out. He did the very next day. They never touched my valve, cut the bad pipe out above the valve, replaced the T/line and even went into the garage, had to cut out the drywall to get to the other joint inside the wall so they could solder the new pipe into the T and into the one in the wall. Turned out all the problem was,a bad piece of copper with a poor soldering job. He showed me the pipe and solder didn't go all the way around the pipe other than a small bead. All in all, with cleanup and replacing my drywall, I ended up paying a whopping $310.00....

These guys had potential to more than double the charge and I would have willingly paid(glad I didn't now) because I was in a really bad situation. Due to what I now feel of being taken advantage of because of my situation, or possibly the tech not feeling like cleaning the existing good pipe and saving the valve, or whatever it was, I have to reduce those 5 stars to 1 single star. I would have been happy to give them 3 or maybe 4 if they had at least called back and tried to help. Yes, I could have called them back but i am paying them my money to do a service for me so why should I have to chase them down.

I am sure the response will be that they were waiting for me to call since I was checking with my home warranty but I have 2 issues with that. 1. why not call and see if you can assist me with info to give them. 2. The tech agreed twice at least to ensure I got this rescheduled.

Finally, not really sure how there can be justification for replacing a valve that wasn't attached to the actual pipe that was leaking and convincing me its just more expensive to clean it.. Maybe he just didn't want to clean the pipes since its easier to work with new pipe and valves maybe?

Look at my reviews. I don't leave a ton of bad ones. I do so when there is justification only. I saw the great reviews so i have no doubt that you are a good company. If I had to guess, I would say your tech screwed this one up from his price to failing to communicate to the boss that I wanted a call back.Hopefully this will be a good training moment.

Steve B.

Ben and Brian were awesome. Had a couple of leaks out in front of my house. They responded quickly and did a fabulous job. I'm in total appreciation of them and their professional work. Thanks again guys.

Malissa M.

Thank God for service pro plumbers! I had an emergency and they were able to come the same day! They were friendly, didn't make a huge mess, cleaned up after themselves and their price was reasonable. I'm an extremely satisfied customer!

W. L.

Excellent service. I called Service Pros Plumbers with a service problem and within the hour or so, Juan came by. Juan came by and fixed my plumbing under 1 hour where I spent hours on the same problem. Very knowledgeable and upfront on what's the problem and putting together a fix.

Highly recommended vendor.

Brett P.

Wonderful service! Our plumber Juan was polite professional and neat! We love our kitchen faucet install.

Jill G.

They were very quick to respond and very professional. Will use them again for sure.

Craig S.

Just like last time- Quick, proper service. Our house was ""backed up"" had the grandkids coming over at noon, called at 8:30am- problem was fixed by noon!!! They rock! Flushing away!!!