Service One

Builder G.

Update 9/26/23 The coils froze over again, huge thick ice covering outside coil. Lead Tech scheduled for Thursday 9/28/23
I'll update how it goes.

Friday 9/1/23
You have to appreciate the integrity of a company when one of their AC techs says I need a repair and my warranty company,American home shield, says my out-of-pocket portion will be $3800 and then I ask the ladies in the office if they can send another tech out (same company) for a second opinion and they were happy to do that.

The 2nd tech found, by asking me questions, that I had replaced my filter prior to the 1st tech arriving but that it had been dirty on the day the AC failed when it was 108° outside. My thermostat was set at 74° on the day the AC failed. Probably needed to be at 78 to handle the 108 day.

As a result of the filter change and the office staff willingness to send a 2nd tech out to be ABSOLUTELY certain on whether I needed to spend $3800, I do not need a new evaporator coil. I need to change my filter more often. (I normally change it once a month on a 1300 square-foot home and one indoor dog with short fur and 2 indoor cats) and keep my thermostat set higher when it's triple digits outside.

Thank you for your willingness to send another tech out for a 2nd opinion! Unfortunately, it took three days of keeping the AC off, then turning it back on again, then turn it back off again to unfreeze the ice off the coils inside and outside.

Thank you Ian! He is super prompt and knows his stuff; he listened to me describe the situation and asked good questions.

Tom C.

I have home warranty with American Home Shield. I called AHS at 10:07, got scheduled for service by 10:50, technician (Marco) arrived at 12:05 and I had cold air at 12:20!! Amazing!!

Matt L.

Beware of doing business with this company. They were sent out by AHS to diagnose the problem with my AC. I was told that I had a clog in the condensate line and that the technician cleared it. I was also told that I had a leaking evaporator coil and was low on refrigerant. I decided to get a second opinion and am I glad I did. It turns out, the tech didn't unclog the line as he had told me he did and instead bypassed the safety float switch with a stick. I also had my evaporator coil and condenser checked for leaks and none were found. I called to speak to a manager at this company and he was condescending and seemed aggravated that I was even bringing this matter to his attention. I provided him with photos supporting the still clogged line and pressure levels to support no leak. No response, never an apology, just bad business. TDLR complaint will be filed.

Tony W.

Had Service one air come out to diagnose my AC troubles. Started out great, the tech knew the issue and started to pull out my blower motor. In the process he stepped through the ceiling creating the hole you see in the picture. After making sure the technician was ok he continued to try to fix my ac problem. The technician had to take my ac blower to try and find a part for it. Hours later he returned saying the warranty company denied the claim and it would cost $1000 to repair the issue. At that time the technician told me that the company would take care of the damaged ceiling and i trusted that to be the case. He did mention that since this was through a warranty company Service One Air Conditioning was losing money on this and that he couldn't do anything else. Before the technician left he gave me the number for the manager to contact about fixing the hole in my ceiling. I called and was told that it was my fault that he fell through the ceiling. They are refusing to repair the hole, stating that I had an unsafe working environment in my attic. This company is apparently very unethical and refuses to fix an issue they created and already agreed to fix. Would not recommend

Jenna A.

I am not sure who to speak with about an incident I witnessed yesterday morning with one of your workers, but I think they need to learn some common decency especially if they are going to act horribly in a company vehicle. I went for my morning breakfast in the drive through at Whataburger yesterday morning on my way to work. A company vehicle was in front of me. My window was rolled down and I could see the gentleman in front of my flailing his arms about and cussing at the window, before speeding off. Come to find out, he had only been asked to move up. I don't know why this was such a problem, but I didn't think it was appropriate, and I thought it was very unprofessional that your workers would act like that. I didn't see the man's face, but I don't think this is the type of person you want representing your company. Due to his behavior, I will never use your service in my home. This was beyond rude and I can only imagine how this man treats your customers.

Stephen S.

Not sure why they have a low rating on Yelp. I guess some people get really grumpy in the heat!

I was assigned Service One through AHS. They called within one hour of when I made my request with AHS to make an appointment. Although they were not able to come out immediately, they did put me on their cancelation list. Jordan S., a highly skilled tech, showed up on time and was very professional. He fixed the outdoor AC unit and noted that it needed Freon. Although I wasn't happy with the cost of the Freon, neither Service One nor Jordan set the price of R22. The market and lack of supply do!

If I have to request service again through AHS I will specifically request Service One. When Service One calls for an appointment I will specifically request Jordan. If (heaven forbid) I have to replace the system, Service One will be doing the work.

**PS Check out my other reviews, I speak the truth in them. I am not a full time 5 star reviewer!

Jon H.

Outstanding. Simply excellent. I've used multiple AC companies and this company is hands down the best. They have solved my issues a few times. Big and small problems when others have failed. Affordable, fast, and professional. They have replaced a compressor, serviced a malfunctioning capacitor, and rejuvenated a poor functioning AC.

Lisa W.

Losing A/C is rough for anyone and always seems to happen at the worst time, but I had a dog in my house who was struggling and wasn't welcome elsewhere, so I was scared about having to wait the 6-7 days other companies quoted me. I saw a Service 1 van down the street and ran down there. When I couldn't tell which condo the technician was in, I called the number on the van, and Mandy agreed to tweak the technician's schedule to fit me in before he left the area. When the technician, Doug, found out about that, he was gracious and happy to help, fixed the problem within 30 minutes, and saved the day. I really appreciate the willingness to fit me in because it made sense while the tech was in the area, but I'm not sure other companies would have done that. Amazing customer service for which my heat-intolerant dog and I thank you!

Shelby H.

Our AC has been out for two days in 100 degree weather so we called to make an appointment, and the earliest appointment they had was 4 days out (completely understandable it's summer they are probably busy). They gave me the appointment window time of 9am-11am well that came and went so I called to check up on the delay. The lady on the phone was super nice and said he was close by and should be finishing up his appointment and on to me next. Well an hour went by with nothing so I called again and got no time frame, another hour went by and the same thing, it has now been over 4 hours since our appointment window time and no one can tell me anything. I'm a prisoner in my own home waiting on this dude! I had to call into work because of them. Unacceptable.

Alexa P.

Worst company to deal with. Could not get someone to call me back after being reassured 4 times someone would call me that day to book an appt. Then I finally book an appt after hounding them. They show up over an hour an a half late. At least could give a heads up that they would not be there in the time frame given. Proceed to "fix" the unit and leave. Thirty minutes later it stops working and when I call back to have them come back...M says she is calling me right back she just needs to get ahold of the technician. Never receive the call back bc M went to lunch and decided not to follow up with me to let me know what was going on. Finally I get to a manager and no one can come back today they can only see the following day. Total joke of a company. Worst customer service. I tried canceling my appt with them in the first place after seeing all the reviews but American home shield would not cancel it! Never use them!!