Service Now Plumbing & Rooter

Elise V.

This company doesn't even deserve one star. My landlord called because I didn't have hot water and something was wrong with my water heater. The technician was supposed to arrive at 8 am. At 815, I called to see if anyone was coming and they apologized because they forgot and someone was on the way. I was told Greg would be there in 15 min. Umm, 35 min later, Greg arrives. I opened my garage door (water heater is in the garage) and met him out front. He was angry I didn't allow him to knock on the front door. He was also angry I wasn't the owner. Without looking at the water heater, he proceeded back to his truck to call the owner. I noticed he was yelling in his truck, and even hitting the dash in anger. I'm thinking, who the heck is this guy....late, angry....isn't he supposed to be professional? Providing a service? Then he knocked on the door and said he was leaving. My landlord called me back to inform this guy tried to tell them repairs would cost $750 and he would need to go buy parts at Home Depot! He apparently was screaming at my landlord on the phone and she told him to leave. What a waste of my morning! And what company doesn't call to say they are running late? We called Armstrong plumbing and the guy showed up on time and fixed the problem in 15 min for $600 less. DON'T USE THIS COMPANY!

Ken D.

BEWARE. DO NOT USE THIS COMPANY.
My property manager called this morning and said the water main was out to a duplex I own, and it would be $4,000.00 to repair. When I arrived the repairman from Service Now Plumbing said it was old galvanized waterline and had to be replaced. The repairman had not even dug down to the leak to determine the cause. I said it was a plastic line and please patch it. He said it would take all day and be $1,000.00. My tenant and his Dad volunteered to repair it. It took them about an hour, and a fifty cent elbow. The employee is either incompetent or dishonest, either way do not use this company!!!!

Andrew H.

After calling other plumbing companies and getting brushed off, I called Jimmy at Service Now and was pleasantly surprised. Jimmy is very friendly and knew exactly what permit I needed in order to install an entire new waterline to my place of business. I read the reviews and these guys do great work on small plumbing jobs and snaking pipes but can also do major plumbing installations that require some serious machinery and tools. Jimmy is an excellent problem solver and will do whatever it takes to get your job done correctly and quickly. I HIGHLY recommend him and his company, Service Now Plumbing!!

Sandra M.

I am shocked by the previous reviews. We had nothing but extraordinary service from this company. From the service on the phone, to the owner coming out, to the repair technician, we've never had service from any trade like this before! We had a hot water tank installed by this company 6 years ago which went out last week. Jimmy, the owner, came out immediately and even though our labor warranty was over, he took care of us above and beyond any possible expectation. I've referred my dad to them for his tank replacement and will definitely use them next time I need a plumber. No company will have perfect reviews or technicians but their service was perfect to us.

Frances M.

Excellent Service!
They were quick to fit me in. The man who came to my house was clean and honest. He got right to work, gave me a quote for the repair, and explained my options. I haven't had an issue with the plumbing since.
I recommend them to anyone.

Bianca L.

I own a house in Sacramento and the drains were clogged and my renters were panicked, so I called service now and they fixed the issue with in an hour and prevented a major flooding issue in the house. I'm so happy with their service, I recommend them to everybody, and will continue to use them from here on out.

Carpe Diem J.

Indeed something is scary wrong with this company. They sent a young man out to do a sprinkler head repair in the backyard. The young man seemed pleasant, but he definitely acted like he had no clue about what he was doing. He had to keep calling someone else at his company and asking them questions. I left him alone to do his work, and I told him I would be inside if he needed me.

Next thing I know my painter got my attention in a hurry....he said he just SAW this man messing with the pipes in the FRONT of our house, and that the he had broken a pipe (in an area where he was not even working)....and that this Service Now repairman just took off. My painter said he offered to help the guy, but the young man just ran to his truck/van and tore off.

My PAINTER then ran to shut off the water - it was a geyser flooding our street. I am shocked that the Service Now repairman broke the pipe, and just took off leaving the water gushing like that.

If my PAINTER knows how to turn off the water, shouldn't THIS PLUMBING/SPRINKLER repairman have done that rather than leave it gushing?

A few hours later this Service Now repairman reappeared at my front door. He presented me with an $800 bill. I was stunned at the $$$ amount (fairly certain now that he charged me for the damage that he did, the repair of his damage and his time). I was so stunned at the whole experience. He scrambled out of here with water gushing, doesn't turn the water off, and later charges me $800.00 for a sprinkler repair?

I regret not checking the YELP reviews before calling this company.

K C.

Don't do it.... It's ""service not""!

This company must be laughing their way to the bank.... Every day. After spending the majority of the service time arguing with the technician trying to explain the problem and what me ""the customer"" wanted.

I know my yard and sprinkler behaviors better than anyone. And yet He wanted no part of listening to me. All He did was talk his way out of doing any work and tell me what HE wanted to do. And then give me a $375 bill for changing a sprinkler timer and sprinkler head.

He challenged everything I tried to tell him. When I wanted another sprinkler put in he told me no it's getting spray from the sprinkler but in the meantime that area is crispy brown and dead. And when I asked about putting in a new line for that area he wanted no part of it. His answer.... ""not even sure we can get trencher in here (mind you I have double door gates to my property that a tractor was able to get through) and by the way it will cost you about $1300 to trench the area which is all of 15 feet. (I could have dug it myself). I finally said ""enough"". Just fix timer and sprinkler--- but oh, and he didn't even have a timer on his truck so he left for an hour+ then came back. Never once did cost come up...

Just a fat invoice for $375 for installing a $40 timer at best and $10 sprinkler head with his total on-site time of 90 minutes which includes all his arguing.

Guess someone had to pay for those trucks to be painted with ""service now""! For me it's service robbery. Buyer beware of these guys. Not my first rodeo with them either... Shame on me for doing it again. Shame shame shame.

Grace B.

THIS COMPANY DOES NOT STAND BEHIND THEIR WORK, even though they charge top dollar. I had a water main leak, called them, and they ""repaired"" it for a small fortune. A month and 1/2 later, it started leaking again in the same spot, and they refused to even dig it up again to see if their repair had failed. They told me ""we don't guarantee repairs."" I would NEVER use them again.

DANIEL C.

Called ""Sprinkler Logic"" in Sac for a repair. The company they sent is part of them and was ""Service Now"". Showed up right on time. I'd had these sprinklers repaired before and the other tech had a problem with them, not so with Service Now. Fixed it quickly and at a reasonable price. Very professional tech. worked on my system. I will use them again if I have any sprinkler problems. Tech is local to Woodland, where I am. Will contact them if I have plumbing problems as I assume they will be just as professional.