Service Now Plumbing & Rooter

Hilary D.

Stay away- overpriced, rude and pushy! Jimmy came out (who was really nice and gave a lot of false promises). After reassuring me that for $900 my sprinklers would be up and running and his tech would go over the whole system and explain all issues to me... $1350 later and after the tech is gone I have a pipe sticking out of the ground that is shooting water (this was not happening prior to his visit) and several sprinkler stations will not turn on. Called Jimmy and he sent his tech back out who was very rude, treated me like I was cheap after spending $1350 for 3 sprinkler valves and 2 broken pipes. At first he told me he would have fixed the broken pipe had he noticed it and 2 minutes later he said he noticed it but set that broken pipe to a station that doesn't go off. Here comes the best part, he wanted to charge me $150 service call to come back out... To fix the stuff the he messed up and should have discussed with me 12 hours prior when I paid $1350. When I said I didn't think a service fee was fair he said: ""just because you used our services yesterday, doesn't mean that we will provide future services for free."" SERIOUSLY??? Do the job right the first time! Rip off, overpriced pushy with sales and rude!!! Stay away!

They also go by Sacramento Sprinkler Repair. www.sacsprinklerrepair.com

Dave A.

I called these guys out to fix the kitchen and laundry drain lines and they only fixed the kitchen. I had to get them back out to do the laundry and they charged me again! And since I wasn't in the area they said they would send me a receipt. Three weeks later I'm still waiting!

Tony N.

Called Service Now because their add stated ""free estimates"". They came out and said they would need to do a video camera inspection which would cost $200.00 to determine the problem. We declined since that cost was only to determine the problem...which is not a free estimate, right?. The technician said they were using very expensive equipment to justify the cost. Again, we declined. The technician left and shortly afterwards we received a call from his supervisor. The supervisor was very rude and pushy in questioning why we called them if we didn't want to use their services. Not a way to win our business.

Anthony P.

Had a late night emergency plumbing problem, called them because they said they ""guarantee"" they will be at the job in 60 minutes or less, and waited one and a half hours for technician. He got here and moved at the speed of negative. He snaked the line twice, unclogging the drain, then tried to sale me on a camera inspection and further repairs. It was after midnight at this time and I told him I would think about it an call them in the morning. He then put the toilet back on (it had to come out for the snake) and asked me if there was a ""slight rocking"" in the toilet before he took it off. I told him no, and he said that there is now and that it had something to do with our floor. When he went out to the truck to do the invoice I got my own wrench, went into the bathroom to see what the ""rocking"" issue was, and it was more than a ""slight rock"", it was an outright safety issue! The toilet bolts were not even tightened up to the toilet. When he came in he asked me if I was ok with the toilet, to which I responded with ""I am now that I fixed it"". He acted surprised and told me I probably overtightened the bolts and can possibly break our toilet. It was late, I didn't argue. At the end of the night I paid $500 for a snake and had to help with the repairs. Never again.

Rosalyn C.

Think twice before you use this company. I strongly recommend Roseville Plumbing instead. My call was for two toilets that were not flushing properly (water was not able to completely leave the tank) and water was pooling on the floor at the base of one of the toilets.

Summary of the work: 3 repairmen, 7.5 hours, 2 days, and over $500.

Day One: When told he was done, I flushed both toilets in front of the repairman. The water still did not leave the tanks unless the hanles were held down the entire time. The repairman seemed perplexed when I showed him. His remedy was to install new flappers. After his second attempt, the toilets worked perfectly. This work took from 9:30 AM to 3:30 PM.

Day Two: Water still pooling. A different person returned who announced that a leaking tank was the culprit.
When I complained that it was frustrating to pay for a second call when so many hours had been put in the day before and I had been told the work was complete, I was told ""well at least we fixed it"" and ""I didn't charge you for today"". The second visit took 20 minutes to successfully solve the problem.

When I questioned the high price for the amount of work done, I was told the amount I paid was a ""good price"". While it's true that $500 for the number of hours/men and parts was, indeed, ""good,"" my point was that it was ludicrous that so many hours were required for the type of repairs made (and not made). After all, it took one man 20 minutes to repair a leaky toilet on day two. Yet $500 for the work of two men over seven hours the day before were unable to successfully address the leak.

Ken O.

Don't waste your time;. Took off work early to be available for a between 4 and 5 pm appointment. At 3:44, Doug (dispatcher) calls and states they are busy and can't make the appointment time. Look else where. There must be someone actually interested in providing reliable service.

J V.

My toilet clogged up so I called at 8:30am this morning. They were able to send a technician out within a half hour! Fifteen minutes later, my toilet was running like new again. I am so impressed with how quickly they were able to come and fix it! Good prices, friendly technicians = A very happy customer.

greg C.

I called them for some sprinkler work. The technician said I needed 4 new valves and the total cost was over $500. I've replaced valves before and know this isn't very difficult, but I thought since he was a pro, the work would be worth the price. WRONG!
When he was done the wiring on 1/2 of the system shorted and he said he could fix that at ADDITIONAL costs. No thanks. Then once I got the system all wired again and working, it caused something called water hammer (basically a loud thud in the pipes when they shut off, due to the valve slamming shut). The technician came back and said we needed a regulator at further cost of over $800. I said no thanks, had a more reputable plumber quote the same job at $520.

There were two 1 star reviews, mine being the second of the two. Within 1 week, suddenly 3, 5 star reviews appear? I seriously doubt the legitimacy of the 5 star reviews.

Tony C.

I called Service Now to connect a new sink in my office. They came right the way and the technician was very friendly and knowledgeable. He finish the whole job in less than an hour. I am very please with them and the price they charged. I would definitely use them again for all my future plumbing job.

Jinnah B.

Don't use this company! They are WAY overpriced. They fixed a valve for me ($250)and told me that the wire connecting the valve to the controler needed to be replaced and that it would cost $400. A few weeks later a pipe broke close to where they fixed the valve. I called them again and they said it would cost $275 to replace! Come on, I have replaced broken pipes before and it takes an hour at most. I called another company and they replaced it for $88 and re-connected the wire without haveing to replace it, saving me the $400. These guys are scammers. Do NOT use them!!!!