Service Experts Heating, Air Conditioning & Plumbing

Colleen M.

If I could give no stars I would. The serviceman came out and spent 3 hours looking for a leak in our air conditioner. He fully charged our system with Freon without asking us then charged us $900 for the service call and Freon, then gave us an estimate of $900 to repair the leak. We called Another company. They found the leak and repaired it in half an hour. They charged us $400 for two service calls, the repair and replacement of Freon.

Laura H.

Worst experience ever! Tech came told us our coil was frozen and needed to thaw. He came back the next day and said there was leaks and that he needed someone else to come to provide the Freon. Why does a AC Tech come w/out Freon. He told us we would pay approx $70 a pound. When the other guy showed 2 hours later, he spent 10 minutes filling the Freon and then proceeded to charge us $170 a pound. He was very rude and pushy trying to sell us a new AC unit. Told him he needed to talk to the property owner (we are renters). He came by the next day and met with the property owner - again trying to sell equipment. She said she wasn't interested and he then became very condescending and started yelling at her. I have called the office 3 times to complain about what we were charged and the service we received. Nobody has called me back. Please do not every use this company. You will be sorry if you do.

Freddy C.

One of their drivers tried to run me off the road. Drove onto the shoulder and tried to merge into me.

Marylou W.

I am a long time customer of Levy and Son for both plumbing needs and heating & air conditioning services. Today Horacio and Andres came to my home for quarterly a/c and heating tune up. They are knowledgeable, courteous, and thorough; and they do neat work. I am impressed with the caliber of service personnel who give Levy and Son it's great name in our community.

Kathleen H.

Well, apparently it's very difficult to sue an LLC. Add that to the fact that my lawyer refused to sue Levy & Sons on our behalf because, "I play golf with him", and I'm left with the only recourse of leaving a terrible review. My complaint is over 10 years old, but I still know their name and I still berate them whenever I get the opportunity - they cost us close to $40K in the long run because their appraisal of the HVAC for a home we were purchasing was wrong. Their appraisal noted that all units worked as designed and everything was in good order. In truth, the units were not big enough for the space, there was no duct work (the owners had installed it themselves and used the space between the walls as the duct work), both units had leaks that led to water damage in the closet they'd been placed in. We learned this after we purchased. The quote from another vendor to fix the a/c correctly (i.e., move it to the attic and add ducts) was $10K. we eventually sold the house a year later, without ever moving in because it was too hot to live in a house in Texas with inadequate a/c, and took a whopping $30K loss on the sale. Do NOT use Levy & Sons.

Sharon L.

I've hired them a few times over the last few years both at home, my rental property and commercial warehouse. They've always done a good job, albeit their pricing seems high (especially for commercial!!). But they are professional, on time and have done good work 9/10 times (they didn't fix a leak one time under our sink but they came out & refixed it when we discovered there was still an issue).

Stu S.

A elderly relative was taken advantage of by Levy & Sons. She was diagnosed with severe dementia years ago. Despite this, Levy and Sons kept coming to her house for unsolicited repairs on an almost weekly basis. They repaired her HVAC twice in one month and then tried to sell her an entirely new unit one week after the repairs (despite the fact her home was for sale relative had to cancel their install of unnecessary and expensive system). When the little old lady's relatives called Levy and Son's, the billing rep said they had no knowledge of these charges. Levy rep claimed "they had a new billing system and lost all charges prior to Feb 2018" (hard to believe) but once Levy was shown all the checks they had cashed from elderly woman Levy rep was suddenly were able to find record of them. This was an honest woman that taught 8th grade for 50 years and this company stole from her with countless frivolous charges. Relatives eventually contacted police to stop Levy from taking her money.

Don M.

I can't recommend Levy and Son. After giving them a lot of business over the last few years, I think they have had a change of ownership and their service has declined. Recently, I had an a with a hot water heater. Levy came out, found we needed parts, called the part manufacturer to get a list of parts needed. Of course, they charged me for that visit, When the parts came in, Levy came back out, discovered they hadn't ordered all the needed parts and ordered parts again them ... and charged me for that visit. Finally once all parts came in, they finally completed the project. I feel like they over charged me at least $175. When I called the Levy office to discuss it, I was referred to one of the managers, left a message of his voice mail and never got a return call.

N H.

I never expected to find a plumber to come to my house Sunday evening of Thanksgiving break, however I called hoping to at least get an appointment for days to come. I explained to their dispatcher that my water heaters were not turning on after our water had been turned off for a couple of days. She told me the crew was out on a job and that I would be next. She informed me that the price of the first half hour would be $189 and every hour thereafter would be $165 for an Emergency Call which I accepted. I hung up and half an hour later she called back to let me know they were on their way. Patrick was at my door in less than an hour. He was very polite and friendly and I felt that he enjoyed his job. I appreciated that he did not set his tools anywhere except the floor, even though our garage was so tight with the car parked in front of the heaters. It took him less than 10 minutes to reignite the heaters and then he took an extra 5 minutes to explain to me what I had been doing wrong. He charged me the minimum for the visit and offered to apply a $30 coupon. I had seen the coupon on the website but assumed it wouldn't apply for an emergency and hadn't even mentioned it. Before he left, I mentioned that in trying to fix a leak (which is why our water had been turned off) my father had dropped a tool in the drain and couldn't retrieve it. So Patrick volunteered to take a look, and-off the clock-opened up the drain and pulled it out for him. He even showed him how to do it! This is an honest hardworking company that earns their money- I know he didn't have to finish 30 min of work because he was already paid for the assigned job. He didn't leave until he had taken care of us. They are professional and kind. In future, this is the company I will call for projects and emergencies. Thank you, Patrick!
Today I had Levy and Sons over to fix a new problem which was a blocked toilet. I called yesterday at noon, was given an appointment for this morning and plumber ended up arriving 2 hours sooner. As our previous experience, he was also professional and courteous and friendly (which I wouldn't have blamed him even if he wasn't after being presented with the job !) Within 30 minutes of arriving, he had brought all his tools, solved clogging, had tested toilet as well as toilets on first floor (just in case blockage had traveled). Considering charging for his visit, troubleshooting and use of tools, the charge was very reasonable and not much higher than buying DIY equipment myself- Not to mention that I would not even know how to use them. Although the job was a messy one to say the least, there was no evidence of any of it when he left. He even took the wipes he used for cleaning his tools and wiping splashes afterwards. He noticed an unrelated problem regarding tank gaskets and even noted the type and size in case we decided to make a future appointment to replace them. I would have liked to mention his name but all I know is that the gentleman who did Job #189716 could not have served his customer better.

Lisa S.

Couldn't be more disappointed in Levy & Son. After an issue went unresolved for many months, and after numerous attempts to contact my salesperson and Levy management, I never received the courtesy of a follow-up. Too bad the company doesn't value their customers -- especially long-term customers like me of 25 years.