Service Experts Heating & Air Conditioning

Niki M.

We're had to get extra filters due to my health conditions. Plus when I used to call, I was able to get a service person out the same day. Now I couldn't get anyone out on a weekend! They're telling us that it's a problem with the call center after hour's? I wouldn't have those people working for my class period! But first thing Monday morning, I was contacted about the problem and within less than an hour, Michael was here and able to fix the problem. Plus he showed me how to deal with the problem so my husband can do it if he's home. Or my neighbor can. I did have a problem with the last service guy that came out due to not showing up or calling me. I've had a few issues with the company, but overall I'm good with the service for the so so part. Therefore that's why I'm giving them a three star for the rating. Thank you, Mrs. D. Mabie

Meghan C.

This company was hired to clean my mini splits by a remediation company, they basically wiped the dust off the outside my grandmother could have done this. The dirt inside is all still there. I contacted them to try to reschedule, see if there is a more intense cleaning bit no response. The only reason they get any stars is they went to Salt Springs

Ann K.

In January of this year, I hired Service Experts to replace my a/c. Short story, they quickly came and installed a Lenox A/C that stopped working in 1 day. The service man couldn't fix it and it needed to have new parts. I told them I wanted it replaced with a new working unit as I did not buy an open box. During this time the temperature dropped into the 20s and we had to go to a hotel for 2 days. At some point in time, the unit was replaced with a Carrier unit. The new nest thermostat doesn't work correctly and I have never been shown how to work it properly, as promised. I gave the two hotel bills to the techs for reimbursement but never heard from anyone. I bought their best plan to the tune of $193.00 a month for 10 years. They never replaced the broken skirting around the a/c unit, allowing critters to get in under the home and do destruction. They never took out permits. They never finished the insulation, In my Florida room, they did install a return line but didn't install incoming vents. To cool the room I still have to run my window a/c unit all day. For this top-of-the-line plan, they never gave me filters to change that are part of the contract. Had to go and buy my own. The reason I hired them is to have all of the work done by one company. I was told they had a plumbing division and that fixing my on-demand hot water problem should be simple. Their plumbing division is one guy who knew little or nothing about on-demand hot water. In the end, I canceled that as he wanted to come out and poke through other people's homes to see if he could figure out how to fix it. This place took advantage of an old lady and never finished the work. I am now left to sue for breach of contract! If I could give less than 1 star I would.

Heidi H.

My tech was Michael Senders (175)and he was prompt, very knowledgeable with the many years of experience. Michael was pleasant and very polite. I would always request for him in future service. Heidi Hartmann 1653 Medina Ave The Villages, FL 32159

G W.

I just purchased a brand new top of the line, very expensive unit and it failed within first 6 days. But that is not the reason of a one star review, it is the experience I had over the phone. I called early in morning due to waking up in a hot house, not something u would expect out of a brand new unit, but it happened. The person over the phone had absolutely zero compassion. Explained the situation and let her know that u just installed both units inside and out 6 days ago and it just keeps running and won't even shut off. Won't cool. Only thing I got was the tech will call u when they can come out( no exact time) and if u don't have a service contract it will cost $99. REALLY!! That's what I get? Not I'm Sorry to hear that your brand new unit failed and let me get someone over there as soon as possible. No compassion at all. . Great job service experts. Appreciate the support when your new unit failed

Salvatore L.

I had a good relationship with Service Experts of Ocala. They were dependable when I needed them. My AC died and I called them and they responded in no time flat. Service man, James, very helpful and professional. Was at my house determined the problem was the motor to the air-conditioner. Installed a generic motor Service Experts had in stock. James installed the motor and stayed late to make sure there were no issues. About a week or so later started hearing a slight metal on metal sound when the unit shut down. Some time later the noise was very noticeable and made a call to Service Experts. James came out and agreed with me about the noise and I informed him I wanted to order a motor that was made for the unit. He agreed and offered the entire replacement would cost me nothing. This happened in June. In July started making phone calls about the motor like where is it? Now Sevice Experts don't return phone calls and today they didn't answer my call. I don't know what the issue is without them giving me any feedback. I would have agreed to pay for a new motor if they would have installed the motor for free, but again, no feedback leaving me to warn about their business practices.

Kimberly M.

My AC went out last night. I had to call close to 10 a.m. I have a child in the home. It was 80 degrees and climbing. I tried expressing this to Service Experts and they seemed to care and assigned a tech that night. I thought to myself, """"huh, wow I guess being a member does really pay off"""". I wait until 3 a.m. before I had to shut my eyes and still no call. Not even a text saying they couldn't make it. I called again at 4:30ish this morning and asked what was the deal. After multiple stutters all they could do was write an email to the Gainesville, manager and the tech asking what was wrong. I got an """"assurance"""" I would get a call between 7 a.m - 8 a.m. this morning. It's 7:54 a.m. and still no call. I am strongly thinking of switching companies for repair. Membership does mean shit if the company can't produce it's promises. I normally have not had any issues but this one takes the cake.

Tom H.

DO NOT USE THIS COMAPANY. THEY TAKE ADAVNTGE OF THEIR ELDERLY CUSTOMERS. 0n Labor Day 9/7/20, my 80 year old mother's air conditioner stopped working. She had a maintenance contract with Westbrook AC, (was a very reputable company) so I told her to call them. Service Experts recently acquired Westbrook. Two of their technicians came to her house and fixed her AC. Since she had a service contract, she was only charged for the parts. The bill was for $442.00- $232. for a dual capacitor and $210. for a contactor. I called the next day to discuses the charges to make sure that there wasn't an error. I was told the Mike Deezes, the service manager would call me back. He did not call me back. I called back approx 2 weeks later and spoke with Mike. He told me the prices were correct- what was listed in their book, prices established by corporate. The prices in their """"book"""" were actually higher than what she paid. She got a discount because she had a service contract. I am not opposed to someone making a profit, but marking up parts 4-500% seems excessive. Mike told me that she had an option not to get the work done. I would not recommend using this company, as you can see, they are not opposed to taking advantage of their customers. These parts wholesale are at best $50.00 or less each. So at 100% markup the parts would have been $200.00 less that she paid. Shame on me, I should have read their negative reviews. Oh well buyer beware. Corporate needs to understand what goes around comes around. Hopefully this will be one of the companies that the pandemic put out of business.

Robert H.

Loved the mask and other Courtesies by Rob. My impressions: honest, capable, helpful, knowledgable and a great neighbor. Thanks Rob! Sorry about the hot roof.

Bruce R.

I ordered a cleaning that didn't happen . but was told I had a crack in duck work . the next morning 2 tech's showed up and said they couldn't repair it .so I crawled under the trailer and noticed the vent connection were broke free on 4 air ducts that I reached in from the to and did the repairs myself . I now bought a newer unit that is due to be delivered I will have to install myself because I'm scared that there will be a excuse again .