Service Experts Heating & Air Conditioning

Salvatore L.

I had a good relationship with Service Experts of Ocala. They were dependable when I needed them. My AC died and I called them and they responded in no time flat. Service man, James, very helpful and professional. Was at my house determined the problem was the motor to the air-conditioner. Installed a generic motor Service Experts had in stock. James installed the motor and stayed late to make sure there were no issues. About a week or so later started hearing a slight metal on metal sound when the unit shut down. Some time later the noise was very noticeable and made a call to Service Experts. James came out and agreed with me about the noise and I informed him I wanted to order a motor that was made for the unit. He agreed and offered the entire replacement would cost me nothing. This happened in June. In July started making phone calls about the motor like where is it? Now Sevice Experts don't return phone calls and today they didn't answer my call. I don't know what the issue is without them giving me any feedback. I would have agreed to pay for a new motor if they would have installed the motor for free, but again, no feedback leaving me to warn about their business practices.

Kimberly M.

My AC went out last night. I had to call close to 10 a.m. I have a child in the home. It was 80 degrees and climbing. I tried expressing this to Service Experts and they seemed to care and assigned a tech that night. I thought to myself, """"huh, wow I guess being a member does really pay off"""". I wait until 3 a.m. before I had to shut my eyes and still no call. Not even a text saying they couldn't make it. I called again at 4:30ish this morning and asked what was the deal. After multiple stutters all they could do was write an email to the Gainesville, manager and the tech asking what was wrong. I got an """"assurance"""" I would get a call between 7 a.m - 8 a.m. this morning. It's 7:54 a.m. and still no call. I am strongly thinking of switching companies for repair. Membership does mean shit if the company can't produce it's promises. I normally have not had any issues but this one takes the cake.

Tom H.

DO NOT USE THIS COMAPANY. THEY TAKE ADAVNTGE OF THEIR ELDERLY CUSTOMERS. 0n Labor Day 9/7/20, my 80 year old mother's air conditioner stopped working. She had a maintenance contract with Westbrook AC, (was a very reputable company) so I told her to call them. Service Experts recently acquired Westbrook. Two of their technicians came to her house and fixed her AC. Since she had a service contract, she was only charged for the parts. The bill was for $442.00- $232. for a dual capacitor and $210. for a contactor. I called the next day to discuses the charges to make sure that there wasn't an error. I was told the Mike Deezes, the service manager would call me back. He did not call me back. I called back approx 2 weeks later and spoke with Mike. He told me the prices were correct- what was listed in their book, prices established by corporate. The prices in their """"book"""" were actually higher than what she paid. She got a discount because she had a service contract. I am not opposed to someone making a profit, but marking up parts 4-500% seems excessive. Mike told me that she had an option not to get the work done. I would not recommend using this company, as you can see, they are not opposed to taking advantage of their customers. These parts wholesale are at best $50.00 or less each. So at 100% markup the parts would have been $200.00 less that she paid. Shame on me, I should have read their negative reviews. Oh well buyer beware. Corporate needs to understand what goes around comes around. Hopefully this will be one of the companies that the pandemic put out of business.

Robert H.

Loved the mask and other Courtesies by Rob. My impressions: honest, capable, helpful, knowledgable and a great neighbor. Thanks Rob! Sorry about the hot roof.

Bruce R.

I ordered a cleaning that didn't happen . but was told I had a crack in duck work . the next morning 2 tech's showed up and said they couldn't repair it .so I crawled under the trailer and noticed the vent connection were broke free on 4 air ducts that I reached in from the to and did the repairs myself . I now bought a newer unit that is due to be delivered I will have to install myself because I'm scared that there will be a excuse again .

Cindy S.

I'm a senior , disabled woman living on a very limited income .. My hot water heater went out Sunday Dec 1 i have been without water since. I haven't been able to find anyone that would allow me to make payments and then i found Service Experts and not only do they allow payments but no money down and it's call Advantage Program. They supply you with 24/7 Emergency service, No charge for parts or labor and many other things. This is something that is just absolutely perfect for seniors or anyone for that matter. Very low monthly payments and you can either pay for the unit at any time or you can continue on the Advantage Program Indefinitely (i'll be on it Indefinitely cuz lemme tell you.. 10 day to 2 wks or even 1 day without hot water isn't fun. I love Service Experts and highly recommend them. My Representative is Lance and he's so nice, professional just truly an awesome guy

Cat H.

The AC techs themselves are usually decent. Depends on who you get. One time, a gentleman had the nerve to complain about there being a large spider near my outdoor unit. As if I have any control over a spider existing outside. But mostly this negative review has to do with the customer service reps they have answering the phones. Most of them give an attitude nearly every time I speak with them. I work in the customer service industry so I know what good customer service looks like, and you will NOT find it with these folks.

NY F.

PLEASE NEVER CALL OR CONTACT THESE PEOPLE THEY ARE A BUNCH OF THIEVES AND CROOKS. THEY ARE PROFESSIONALS SCAMMERS...!!! Through the few years they serviced the NEW high-end LENNOX AC/Heat system they installed in my house and every time they service the unit they continuously harassed me to add more stuff to the new system. Yearly I renewed the preventive maintenance contract with them, and then one day they mailed me a special offer to extend the PM contract for another two or three years. I choose the three years contract and I mail them the check. At the end of the year contract they did a repair to the unit and without realizing they tacked to the repair bill another year for the PM contract. A year went by and after the PM service was completed the tech gave me a bill for another year contract. I told him that I had paid for a three years plan. The tech called the main office and after talking with their account rep she told me that they could not find anything, but to email her all the documents. I expedited and emailed her the copy of the check and the other documents she requested. After a week and no reply, I call her again and I told her that I didn't want the money back just for them to provide the service contract I paid for"""". Her excuse was that they had forwarded my case to corporate because it seems that my check was processed by corporate not them (local Ocala FL office). Another week went by and no one ever called me back. So again, I called them and they told me to send them more information. I searched and I e-mail them all the papers they ever game me. While I waited for their response I went to my bank and they told me that the check was processed thru the Service Expert Chase Bank account and that it was nothing they could do, but they suggested to go to Chase Bank. So, I went to Chase Bank...and what a waste of time...they washed their hands and they told me to go to Service Experts. After patiently waiting for another month I called Service Experts and going thru a few loops they finally transferred me to the person that was handling my case, but since no one answered I had no other choice just to leave him a message. I waited another week and the same...left a message and again no call back. A year had passed and still my issue hasn't been resolved. I should had written this review. IF YOU DON'T WANT TO GET RIPPED OFF PLEASE NEVER CALL OR CONTACT THESE PEOPLE!

Nick S.

I replaced my ac and furnace with them last year. The service is great, however after a year my unit was acting up. They have been out every week the past two and half months trying to fix the problem. This has caused a 60 dollar spike in my energy bill for 3 months. They always get someone out the same day i call which is nice, however not solving the issue has gotten old and has caused me to take time off work for the technicians to come. Them kicking back something for this inconvenience would be nice. I doubt however this will happen.

Sabrina W.

My old Heat Pump died. It was very old and beyond repair, so i was not surprised that it needed to be replaced. I purchased a new unit from Service Experts. The Good: The unit was installed the very same day. Every technician I encountered was polite, professional, and didn't hesitate to answer my questions. If you have a problem, a technician comes out the same day even if it's late in the evening. The Bad: I am by no means an experts, but about a week later the unit outside was making a strange noise. I don't expect the unit outside to be *completely* silent. I fully understand that heat pumps, compressors, or any machine, all make their unique noises, but I don't expect the noise to be jarring. Instead of the sound of air moving (the sound that I compare to an oversized fan running) or the steady whir of a machine running, I hear this jarring noise The noise sounds like metal rumbling or vibrating. My unit is in my back yard. I can hear the noise when I'm in my front yard or when I'm in the house. I called the company. A technician was sent the same day. He confirmed that I wasn't crazy or hearing things. He even said the noise wasn't normal. He took off panels and tightened things. When he was done, he and I could still hear the noise. I told him this. He stated that the noise """"sounded quieter"""" (I disagree) and to call back again if it got louder. The noise is still there. This system is a substantial financial investment for me. It is a Lennox, so it's a trusted brand. You get what you pay for. I much expect better for the amount I paid. My fear is that something is going on that is being ignored or may cause problems later on. If it turns out that this is the """"normal"""" sound for the system, I regret buying that system because I don't want myself (or my neighbors) to have to hear that noise any time it turns on. Our neighborhood is quiet so noise travels. I can hear other neighbors' units """"whirring"""" when they turn on, but it's a """"normal"""" sound. I'm calling the company again. If it gets fixed, I hope I can update this review to give the company credit for their effort. If it doesn't get fixed, I'll be sure to indicate that also.