Service Experts Heating & Air Conditioning

Breanne P.

A waste of $50. The tech was a nice guy but before he even looked at anything he was trying to sell me on a whole new unit. He first said it probably is low on Freon and has a leak and it would be $150 just to look for it. I told him just put Freon in it and I'll keep an eye on it. Then told me it needs a new motor module which is $1,200 so I should just buy a new unit. My unit is 5 years old I'm not going to replace the whole thing. I really feel like I paid someone to come to my home and try to sell me. In the end they got their $50 service charge and I still have a broken a/c unit. Btw I researched the motor module part and you can buy it online for $480.

Jon A.

Tech said I needed to replace AC coil on Carrier AC unitl. Estimated $750 labor. Seemed high so I called another Carrier authorized dealer to check and get another estimate . Second Carrier dealer said unit working fine and no repair required. This suggests that Service Experts attempted to cheat me and Carrier by making unnecessary warranty repair where I had to pay $70 labor. Their service reps are probably on commission. You should get a second opinion if they recommend expensive repairs.

Trina D.

Hands Down Service Experts are the best service company I have ever dealt with. I called at 4:40 on a Thursday afternoon because my AC was not cooling properly. The service tech was at my house between 5:15 and 5:30 that evening. They assessed my situation and laid out my options. We ended up replacing the unit, it was 18 years old. The new unit is amazing it is whisper quiet, and keeps my house nice and cool. Oh and they were out the next day putting the new unit in too, no waiting days or weeks for the new unit.Thank You Joe Lime, Aaron, Tatianna, Tony, and James, for all your hard work. I will definitely use you moving forward. Trina Demonbreun

Ashlin P.

Do not use this company unless you have disposable money. They installed brand new AC units in our home less than 5 years ago. We have lost count on the amount of repairs needed since. We thought, maybe we should up our protection plan to save some money..Nope, conveniently for them, little to nothing is covered on warranty or service plans. Their favorite excuse for the causes are, """"These things are normal when temperatures get high."""" Well go figure, we live in Florida! This company is unbelievably over priced and over rated. We wish we'd never used them in the beginning. Stay away from Service Experts!

Heather L.

This company is a scam and nothing but a sales pitch to sell you a new system that you don't need! My husband called them first thing in the morning because our air went out the evening before. They said they were booked, but promised to get someone out. They didn't show up until almost 7pm. However, three people showed up so we were hopeful that they at least came prepared to fix our system. NOPE! One of them was a salesman who claimed the part that was bad would have to be ordered and would take days to come in. He also stated that the repair cost would be $1200. He asked if we had warranty information on the part and when we told him we bought our house with the system he acted as if it couldn't be warrantied. THEN, he goes on to tell us how our unit is not good and fixing it isn't even the best idea because other parts are just waiting to break... Our system is 4 YEARS OLD! He then goes into the whole sales pitch to sell us a new overpriced unit. Our options were wait days and pay $1200 or pay nothing and start making monthly payments to have a new system the next day. We almost fell for it, but decided to get a second opinion. THANK GOD! Come to find out, the part was warrantied and in stock! The part was FREE and installed the next morning. These people have no heart. They just want to scam people when they are vulnerable. No AC and 5 kids is hard; especially because I have MS and heat causes my symptoms to flare up. All we wanted to do was fix it as soon as possible for our family and they knew this. DO NOT CALL THEM! :(

V V.

Worst company ever!! Was persuaded and honestly believed in what they stood for, worry-free comfort. Enrolled in their advantage program, Big Mistake. I never write reviews, but my negative experience must be shared with others to prevent them from making the same mistake. This company is far from """"experts."""" The management team is rude and condescending. When I first decided to sign up, they promised nothing but quality services. Since I installed the new ac system, they have failed to meet their standards. I cannot count the number of times they came out to my house to try to fix what should have been resolved two months ago. It has been a two-month nightmare of different technicians coming to my house and adding more things to the AC in my garage for the zoning system to work. To make matters worse, each technician that would come out would tell me the installation was done incorrectly, and the prior technician that came out should be fired because they did a poor job. Not promising to say the least. It is clear to me now that setting up zones is a task they are not ready to take on. I am now convinced that they do not have qualified technicians that are knowledgeable about zoning systems. Their lack of communication internally is mind-blowing. I was promised to get my first month refunded by a manager, and now, no one seems to know about it. The false promises and lack of communications adds on to the poor services that this company offers. I was told a specialist would come to my house over the weekend to check my AC since it has been an issue after another and they send me a technician instead. Furthermore, I found myself having to regularly follow-up with them instead of them following-up with me. I have never heard of a company that does not follow up when a new system is installed and worse of all, knowing that I am an unhappy customer for the last two months. Having to remind their technicians of issues that the prior technicians were unable to resolve is unprofessional. I should not have to remind them of what the preceding technician broke or what the prior technician said was the issue. I have taken time off more than necessary in two months to get my ac to work correctly. Like I expressed to them, I am not asking for much; all I ask is to get what I am paying for: quality services, working AC, and working zoning systems. Being passed on to different managers is unprofessional and irritating. Having to explain two months' worth of aggravation is a waste of my time and only reminds me of the mistake I made when I signed up for their long-term services. In my honest opinion, they have rolled out a program (Advantage Program) they are not qualified nor prepared for. I am a heartbeat away from suing them. I am beyond empty apologies. Apologies was acceptable the first week or two of issues. Two months, I should be receiving more than just empty apologies. I have been beyond patient, and I can only take so much before drawing the line. The line is drawn.

M G.

Wes was great - efficient, friendly, informative. Because I am a new service contract customer, a sales rep accompanied him and shared a lot of information about other services, some of it helpful but more information than I wanted to hear at that moment.

Ursula W.

Will be dropping this service. I don't know what's happened with the scheduling people but they call constantly even after making an appointment. I even answered the phone and the girl on the other end was saying """"what the f*** was that"""". It is not necessary for people, in general, to use this language but definitely not in a place of business. Don't need the hassle. I won't be using them again.

Tim E.

Service """"experts"""" was not at all competitive. Charged $150/lb r22 when others are at $105/ lb. They took over Westbrook who I used for years without any issues. Had to call 4 times to follow up on a relay board- once to the tech Josh- no call back, once to the service manage Pat - no call back and twice to the GM John Bell- no call back. Use this company if you want to be over charged and get poor service.

P S.

We have a 10 yr old unit that works fine, we have called Del Air for the yearly maintenance, but since it just went out of warranty we found this company to have cheaper $69 maintenance. It turned out to be a sales pitch, and the day after the """"maintenance"""" our compressor stopped working. Should have stuck with Del Air, we are trouble shooting what happened still, at least it is not the heat of summer, but BEWARE!