Service Experts

Carol S.

I had a problem with my HVAC which was only 6 years old. I called Service Experts to evaluate the unit and they told me I needed an entire new system. I decided to get a second opinion with another company. They told me the compressor switch was turned off (which was turned off at my regular monthly servicing by Service Experts). The second company turned the switch back on and the system has been fine for the last 3 months!

Marcie W.

Called for service and was told they would send someone out the same day. i would get a call or text before they arrive. At 4:30 called them back and was told they were on their way. it's now 7:40 pm and still no call or text. I hate when companies lie to you and just dont care.

Ape H.

I called under the advantage plan to have my air-conditioner serviced in a rental unit. I drove 10 miles last week and waited here and the man did not show up. I rescheduled for the earliest appointment today, March 12, and it's almost noon and I still haven't seen anyone after driving here again and waiting for four hours. Once they get you in the advantage plan, the service sucks I would not recommend using Service Experts. There are anything but expert in their timelines.

C G.

I purchased a new airconditioner because I was concerned that my air conditioner wasn't going to continue to cool our home. I was sold an advantage plan. Along with all the equipment.The plan was dated 5/31/2024. The tech nor the person writing the contract told me that they wer going to have to install la box for the pump. This now actually takes up my entire bathroom wall. The wall was already needing me to have a closet built to accommodate the old unit. I called and left messages for the manager to call me. Sorry they made a sale and I was no longer important to them. I have had to pumps installed already the equipment wasn't even a month old. Now they set me up for a city inspection on July 9th 2024. I called that morning to ask what time to expect them and was told they didn't have the download they needed to perform the inspection. I called asked to speak with the manager no response. I emailed the woman who set up the time for the inspectio. No response.I was told to call back the city on July 10th still no download that was needed to perform the inspection, Called Service Expert twice on July 10th ask to speak to the person the inspector had provided her name. Left a message for this person along with the request to speak to the area manager. No response. I call July 11th today and spoke with the city inspector who told me they now had thej download but no date was set. The city inspector asked me to call back about 8. The inspector spoke with his boss and when I called back he gave a time and came out and did the inspection. This is what a customer who had been a customer since 2011 is worth to service experts. I will never do business with them again. Unfortunately I have signed a contract and if I had the money to pay the contract off I would. Very big disappointment. A lesson learned.

Lynsey P.

I called this company as my A/C was not turning on. It turned out to be a Capacitor. Simple fix and is generally a $20 to $40 dollar part at the most. The service person was very slow just sitting there taking his time as if to be milking the clock. They charged me $450!!! for what was actually about 15 minutes time to repair. (yes I sat there and watched the entire time. Maybe I was charged a watching fee???) Then two months later charged me again!!! I would not recommend this company to anyone. To try and take advantage of anyone especially in the climate we are currently in is appalling. Beware!!!

M D.

OVER PRICED!!! I run a property maintenance company and was shocked by the pricing: A SERVICE FEE of $99, PLUS a DIAGNOSTIC FEE OF $125 and ALSO the FEE TO COMPLETE WORK AND MORE FEES FOR PARTS. If this sounds normal to you, I can assure you it's not. The property had a backed up drain line... typical issue, very easily diagnosed by any AC professional as FLOAT SWITCH WAS TRIPPED. Easy fix to: vacuum and flush the drain line. They charged: $327... For a better price: call Jupiter/ Tequesta or John Cassidy... Big companies and better customer service. I typically send out 3 AC work orders a week. Typical price: $99 to show up and diagnose and most AC companies will charge an extra fee to Clean drain line: at most $100 or charge additional costs for parts. Max this job should have cost: $200 Feedback from Tenant at property: Showed up on time, called ahead. Technician was there for 15 minutes. She asked him about the filter as it had gotten wet. He said the filter was fine and didnt get wet. She checked the filter after he left. It was wet. JMe: As the company that called in the issue: I had to provide my credit card upfront for payment. NO one called to explain why the AC wasnt working or the $$ amount being charged to my credit card... and I had to ask for an invoice. Nothing was provided to me. I gave 1 star because they went the same day I called and there is something to be said about same day service.