Service Contractors

Mary H.

Seems like they stop answering phones at 3:45 on Friday even though they are open until 4. They're contracted for us through American Home Shield. Either they're lying about sending a report in on Monday or AHS is lying about receiving it. We've been without hot water for over a week. I just want to know when this will be fixed. If they had answered the phone, I wouldn't have to worry if I have another weekend without hot water in store. They don't post their hours hours on the website.

Swaggoo D.

If I could give a negative rate, I would! They sent a person to look at our hot water heater and he said he will submit it to the home warranty company. 5 days later and they still hadn't received the work order. I called the warranty number and they contacted the contractor and finally a diagnosis was given . No idea when the hot water heater will be fixed. STAY AWAY FROM THIS COMPANY!

cherie c.

American Home Shield sent them out to diagnose our shower valve problem. The guy said the valve should be covered and He would be in touch to set up the repair as soon as AHS approved. He said I should "ask for him personally if there was any problem because he owns the (plumbing) company ". AHS denied the claim and KENNY never answered my messages nor returned my calls. In other words, he took the fee and closed the books on my claim. AHS said he told them my problem was not covered. They eventually sent a different company and covered everything.

Nickolas B.

I wish I could give a negative star!!! Scamming.. and very disrespectful. Run from any orders assigned to this company from your Home Warranty.. their 'service technicians' and dispatch they know the home warranty contract rules and they lie about what is needed and work the deal in the way that makes them the most profit vs. what is best for the homeowner and the repair.. Since the plumbing leak call they were dispatched to fix on 8/1/19, they said there was no leak, yet our leak has continued.. and is CURRENTLY LEAKING and in the past 3-4 months might have caused tens of thousands in damages in seepage to our subfloor of our kitchen through the cabinet under the sink because they DID NOT REPAIR IT... You CAN ASK your warranty company to BLACKLIST them for your orders, and you most certainly should.. Question: what plumbing company charges $80 for a water heater drip pan that is $18 at full retail price at lowes or home depot? Answer: Service Contractors of Texas - that's who.. SCAM! SCAM! SCAM!

Judy N.

Our AC went out on July 3rd and I figured I was in for a long hot holiday weekend. However, after placing my service request with our warranty company, I called Service Contractors to see when I could get my appointment and was thrilled that someone could come out on the 4th of July. My technician was Dak, he arrived on time and was very professional. He tested everything and hosed out the unit, replaced the compressor capacitor and I was good to go. Then we woke up on Sat the 20th to a warm house and no ac. Unfortunately, we had to survive the weekend this time. With an appointment scheduled for Monday between 10 and 2, I was delighted to learn that put us first on his list and we at our house by 9. Quickly identifying that the fan motor wasn't blowing, he replaced the fan capacitor and once again, we were good to go.

Thank you Service Contractors and Dak for taking such good care of us.

Sarah M.

If I could give negative stars, I would. I got a work order sent to them from American Home Shield back in October of last year to fix two of my toilets that were leaking and running constantly and the shutoff valves would not shut off. They called fairly promptly to set up an appointment, but what is the worst thing about this company is their management and scheduling dept. They will not give you a time they can be there until 1 hr before they will arrive. They can't tell you if it could be morning or afternoon. They are completely inflexible with scheduling. It too them THREE WEEKS to get the repairs completed, and when they finally did come, they did not have the proper parts and charged me another $225 to make the repairs that I had already paid the service fee for to AHS. This Sunday, my water heater elements went out, and of course when I put in the service request, AHS again routed it to these idiots. They called on Monday to set up an appt for Tuesday, I told them I'd need afternoon and they said they would try. They called me at 11:00 and told me they were on the way to my house. I told them nobody would be there, as I'd said, so they pushed the spot to the next day with the same request. They called me at 8:30 am and told me they were on their way. Again, I said nobody will be there unless I know ahead of time. She then told me she'd have to push until Monday. I told her that is unacceptable- they need to be able to give a service window before they show up if they want anyone to be there. I ended up letting them keep my $75 and canceling the work order to get a company that os not absolute garbage. DO NOT USE THIS COMPANY!!!

Austin C.

Will for Service Contractors Plumbing just fixed a broken garbage disposal for me. Showed up when they said they would and got it knocked out fast. He also unclogged my bathtub for free which has been draining slow for awhile now. So my experience was alot different then the rest I've read. Thank Will!

Keith C.

Avoid this contractor. Dispatched via American Home Shield to fix what I thought was a leaky shut off valve, they replaced that but determined I had a leak somewhere else due to the main spinning. Fair enough, probably have a leak somewhere. They charged AHS $220 for telling me that my water meter was spinning. When I called to challenge them on it they said that was their "leak detection". DO NOT USE!!!

Erica N.

Another AHS fail for not covering a leaky drain...I could not be more pleased that they sent James and Service Contractors Plumbing though. They called me immediately and got me on the schedule for the next day. I received a text in the morning letting me know my service window and a call when an hour out (they typically call 30 minutes out, but since i work 45 min away, I requested an hour's notice and that was what they did!!!!). James was quick to diagnose the problem and take care of it. He was clean, wore booties as to not track anything into our home and was so quiet the dogs in the other room did not even know he was here. I look forward to not renewing AHS and calling Service Contractors directly instead. Thanks James and Erica for your help :)

Dennis C.

Unfortunately I have to agree with the other reviewers. I was told they would text me between 8am and 9am the day of our agreed upon appointment with a time window. No text. I call, and it goes straight to voicemail... several times. I leave a message, send an email, etc.. still nothing. A couple hours goes by and they text me saying "This is the plumbing company" and that their phone and internet is down.. what? It's 2017. And regardless, they said they'd text me... was their "text down" too? I'm a working man just like everyone else... I took the day off to get this resolved. I'll update my review once they finally get out here and get on the job, but if their professionalism and customer service is indicative of their work, looks like I'm going to have a tough time.
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UPDATE: The gentlemen showed up, fixed both problems in less than an hour, and were very professional. Sometimes in the heat of the moment, we jump to conclusions. I'm glad I was proved wrong. I can't speak for major issues, both of mine were very simple, but I'd call them again. My real beef at this point is with American Home Shield.