Service Champions - Rocklin

Andrea H.

I purchased an MVP plan with this company and eventually a new AC unit when my old one died. The sells representative made a whole lot of promises to my wife and I. The story changed three or more times depending on the technician.
Yep, you guess it. It was all lies. After they installed my new AC unit. I went outside to inspect my AC unit and immediately saw a huge dent that ran from one side of the unit to the other side. (They weren't even going to tell me) I asked the technician what happened and was told it was damaged by a fork lift when they loaded the truck.
Instead of removing that AC unit from the truck and replacing it with a new one. Yep! You guess it, they delivered and installed that unit in my home. It's probably damaged. Nor did they remove the panel and inspect my new AC unit for internal damage.
Secondly, I noticed my control panel was not the one in the catalogue from the AC unit package I ordered. The technician informed us that they had to order new panels because they ran out. Once again, if I didn't notice the panel, I would've been stuck with a basic panel instead of what I paid for. This is when I new, this company takes short cuts and screw over there customers.
For the last two months I have been getting the run around from managers and the GM. Who owns this company? You might want to have a meeting with your employees. They are a direct reflection of your leadership.
They schedule appointments and show up late if at all. Make sure if you decide to allow this company in your home, put it in the contract to show up on time. Quality service my ass.
If you request a call back from this company, don't hold your breath. You may get that call back at the end of the week just before closing hours.
I do not recommend this company. Please learn from my mistake.
You want a company that speaks the truth, don't take short cuts, return phone calls in a timely manner, have common sense and hold their employees accountable.
They were quick to cash my check but once they get paid, the services decline.
I wish I could give this company half a star instead of one.
My nightmare continues. It looks like I might have to seek an attorney for some advice.

Andre H.

Our A/C unit started to malfunction due to a clogged drain pipe that, in turn, created another issue with a leake from my cieling. The technician came out and did an amazing job. I love that they take photos and videos of the work they did.

Doll R.

We love Service Champions! They have been taking care of our heating and air needs for the past eight years. We've never had any complaints and their service has always been outstanding. We just went through a major project. From start to finish the process was smooth, efficient, and well-coordinated.

We scheduled our bi-annual maintenance visit and Tony came out to the house for this service. He was prompt and called to let us know that he was on his way. He even sent a company picture of himself so that we knew who to expect. He wore his booties (they all do) when he was inside the house - I certainly appreciated the courtesy and thoughtfulness. He was very professional and gave us a detailed outline of how our systems were functioning. He took pictures while he was up in the attic so that we could see exactly what he was talking about. It turns out we desperately needed to replace our heating and air ducts. He got us connected with the comfort advisor and we arranged a visit within a couple of days.

The comfort advisor, Stephen G., was amazing. He was professional and knowledgeable, and very personable. He provided detailed information to help us make informed decisions about how to proceed. Our master bedroom water-closet had no air vent so it always extremely hot or cold in there. Stephen was able to figure out a way to get a vent installed in there! (Yay!) At no point did we feel pressured to buy anything. He was patient and took the time to answer all of our questions - we had a lot of them. He also helped us with financing options.

A few days later, the work crew was here to complete the replacement job. The crew lead was Austin who was very professional and introduced himself at the beginning. He was attentive to detail and kept us informed about what was going on at each phase of the project. He found ways to make our system more efficient, for which we were very grateful. We also had interactions with Justin, who was also very professional and friendly.

This is a very professional and experienced group who really takes pride in their work. They are easy to work with and their service is outstanding. I think the most important thing is that they clearly communicate about the problem and what can be done about it. They take pictures so that you can see what's going on with your own eyes. This made me feel that I can really trust them. They've earned our loyalty.

Tina C.

The MOST professional, caring, helpful, and knowledgeable staff ever!!!
We love this company. Everyone is great. Fast service, good service, and that has earned our trust.

Rafa Z.

We just received a quote and we were pleased by the price and his professionalism he was not pushy to sell us anything or upset us more than we needed.

Subodh M.

Tyler was very detailed in his analysis and provided the best solution and recommendations needed to fix the issues at hand. He also suggested various plans provided the company and best suited for my needs. My only regret is that I should have done this 3 Gerard earlier and saved on PG&Es exorbitant monthly energy charges !

Shane C.

Eric & Drew installed our new AC unit today. They were courteous, professional, and went out of their way to make sure we were happy with the install.

Huge shout out to Greg Maurantonio for guiding us in the purchasing process.

12 year customer of Service Champions and couldn't be happier.

Antonio F.

We had a new heating and cooling system put in because old was no good. Our landlord used Service Champions to set it all up. Drew and Eric were the two technicians they sent over to do the duct work. They were both very professional, did a thorough job, and seemed to be well versed with the knowledge of the whole system works. I'd recommend this company to anyone who needs heating and cooling maintenance, repair, or replacement.
A+ guys.

Heather R.

We were trying to be ahead of the game and beat the summer heat and have our unit checked out. So glad we did we found out so much info and will definitely use them again.

Barbara A.

Our service technician came quickly! Was very respectful of social distancing and a very timely repair! Thank you for your wonderful job and quick service at a reasonable price! Also gave us some information on new systems but was not pushy just information!