Service Champions

Lars T.

95 degrees and my AC went out. Called the company next morning and the were here by noon these are the guys who have serviced my heating and Air since I bought my home. Giovanni found the problem. The price was more than i could afford. I've been off work since the Covid thing. He said he would try to fix it without replacing it. A while later he had it up and running. He warned me that it may not last until winter, but it should last long enough to get back on my feet and then afford an AC overhaul.
I can't say enough about them. Over the years they fair and honest but this time they went out of their way to help an old man out.

Patricia R.

Our AC WAS IN OVERDRIVE THUS INCREASED CONDENSATION. Technicians fr. SCs evaluated and diverted the high volume condensation water away from our home and back steps thus avoiding seepage, mold and cement degradation in driveway. Great work by these technicians! Neat, friendly, clean, polite. Who could ask for anything more?

edward C.

Have them install 2 AC Compressors and a Furnace. Their initial service was great, talked a good game. I have had them come out a few times already, for installations, follow up service (installation not done correctly to code), the New AC not working, etc over the course of 8 mths since first installations.

To be fair, bugs could be conceivably be expected in new installation, and they have been reasonably prompt in responding, except for one time where they forgot they had an appointment and didn't show up!

I found their ""selling"" service top notch, but their overall technical service ""ok"" - some techs are great, a few ""ok"". Their Customer Service line is well trained in ""service"" but not very useful past the superficial greetings.

Alan B.

5 stars for honesty. When I told them that I needed work on my 1 1/2 year old A/C, they said the original installers probably would cover it on warranty. Turns out it was true. As a result, I didn't use Service Champions services at this time, but they deserve credit for giving advice that was good for me, but did not benefit them financially directly. I hope this good word helps them gain other business.

Patrick W.

Got the mailer for a furnace checkup, I think it was $88, and made an appointment. Giovanni was ridiculous! He worked really hard onsite and cleaned up the unit nicely. It hadn't been cleaned in years, or dare I say decades. We had a noisy fan in the unit that squeaked every time the heater shut down. Other HVAC guys said there was nothing they could do about it. Giovanni reinstalled it and bye-bye squeak. This was really top notch service. Yes they made several recommendations and tried to sell their monthly checkup service, but I expected that. Giovanni was not pushy at all and admittedly what he offered did seem like good value. The only thing that didn't happen was our PG&E bill did not go down over the subsequent 3 months as I hoped it would. Otherwise, I'm all in on using these guys again for HVAC issues.

Lakshminarayan S.

Jose Rangel came and did his job well and suggested a few changes as well. Still on expensive side but they are courteous

Mark F.

My wife and I have been with service champions for the last 2 to 3 years. They maintain our heating and AC system at home. When you call them, you will be greeted with a cheerful upbeat person who will provide you excellent service while they schedule your appointment or answer your question.

Their technicians are very professional, good with customers, and know their business. Today, I was told by one of their technicians that the reason my compressor in my AC was not engaging was that my coolant pressure was very low: I have a leak in my coolant system. Understanding how we want to proceed on this requires understanding a multi step process with cost and convenience trade-offs along the way in order to eventually fix the problem. Their technician Tyler spent 15 minutes or so with us today explaining our options. This was very much appreciated because I may have ended up spending more on the repair if I had not understood the options and and had the time to think them through.

Cost wise, I do not know how to compare to other heating and AC service companies. I am sure there are cheaper options, but I'm past the point of risking working with someone who may or may not know how to do the job properly.

Debbie L.

Service Champions installed our new air conditioning and heater system. Their service was excellent and very professional. They arrived fully prepared with face masks, gloves (due to COVID19), shoe coverings, and drop cloths were placed throughout our home to protect carpets and flooring. Juan and Carlos worked hard all day to finish our installation and after a complete, spotless clean-up they went over everything with us regarding our new thermostat and any questions we had. They were a pleasure to work with. We have used Service Champions' service previously and have a service agreement with them where they come periodically to service our equipment. We have been so pleased with this company and we can't say enough positive words about Service Champions. In today's times, it's hard to find a company with such high standards and quality service.

Michael J.

Very friendly staff but clearly trying to oversell me on everything and they use classic high pressure sales tactics.

K. M.

This review is for my 85 year old grandmother who we feel the company has attempted to take advantage of. She has been with Service Champions for over 10 years. Recently, her furnace was not working so she asked to have them take a look. She was told that a major part was needed and it would cost her a lot of money to fix and that she would need a new furnace costing about $7000. We had our neighbor check it and he was able to find the part for the internet for $200, a fraction of what she was quoted by service champions close to $1000. The only issue was a kinked hose. The furnace has been fine ever since.

The next visit was a general check up from Rene Martinez. He told my grandmother that there was a huge crack in the furnace and it would again need to be replaced. She expressed her concern with the last incident and Rene told her that he would take pictures and send it to her. He took them on his phone but we have still not received any photos or contact from him since then.

We are lucky to have our neighbor, who has a nephew that works in the furnace business as well. We asked him to come take a look. He said there is no issue with the furnace and the only thing that could be close was a scratch at the very top of the furnace that looked as though a screw driver had been ran down it. Not an actual crack.

VERY SUSPICIOUS!

I would encourage anyone to have a second opinion as both times once we made it known that we were suspicious of the pressure to purchase a new furnace the inspector ghosted us.