Serve-Well Plumbing & Heating

Delila C.

Our boiler did not turn on. Upon contacting Serve-Well Plumbing & Heating via email, a very quick response was received. Tom was extremely helpful, pleasant, punctual, a total professional. He inspected the boiler, explained the issue and provided an estimate. We had him service the boiler right then and there. Post servicing the boiler, he offered clear instructions on what we should do to help keep it running efficiently. We are very, very happy with the top notch service provided. Serve-Well Plumbing & Heating are now our go to company for boiler issues, and any future heating or plumbing issues that may arise in our home.
A huge thank you to Tom and Serve-Well Plumbing & Heating!

Benny H.

Thomas was great. Performed high level service and was very punctual and responsible. Well recommended

A B.

Called the office after another plumber stood me up. Donna was very courtesy over the phone, and called me back within the given time frame to let me know Tom could be arriving within 2 hours. When Tom arrived he was polite and told me exactly what was wrong and quoted me a reasonable amount. He was done within the time frame given. It's been over a week and we are very happy with the work Tom performed. I would definitely recommend Tom and his company for your plumbing needs.

Julie K.

This is not an honest company.

My boiler's hot surface igniter goes on and off. I called the office and spoke to Donna two days ago. I asked what do they charge for making a visit. She replied the ""big boss"" will be there so I should ask him. A guy came and ""tightened"" wires and said there is nothing to maintain for my boiler. He said it's working fine and charged us $150 for something that took him less than ten minutes. I called Donna to ask if they would charge again if the igniter goes out again. She sounded very annoyed and said maybe she'll give us a discount if it goes out next few days. Well the igniter went out eight hours after he visited and I called and left a message. It's been more than 24 hours since I left a message and no one got back to me.

They should make it very clear what they charge for their first hour and additional hours plus parts. I know plumbers are in high demand in the winter time, but my experience with this company was pretty bad. I felt like we got robbed because he did not fix what I called him for.

Marc C.

Fantastic, fantastic, fantastic! I came home on a Friday evening to a broken water heater and a damp basement. Given all of the phased openings and general uncertainty around Covid-19 my family expected cold showers until Monday at least I launched a request for quotes either way.

Tom and Fred responded to my request almost immediately! Then I had to re-read the message several times because I could not believe they would be available for this job Saturday morning (the very next day)! But it gets better, they showed up early! It's early Saturday AM, we have a fantastic new water heater, cleanly installed and the old water heater has been carted away. I can't say enough about Serve-Well, hire this team with confidence!

Krissi R.

Serve well serviced our boiler ad replaced several controls, all work was done neatly and expeditiously. Very friendly and professional , great service. I've already recommended them to several people !!

Myat P.

Fast and neat service, and also pro work!

Only thing I would like to point out is that, I never got the bill email I was promised or the drain cover photo or link email that will work better for me.

Got to my apartment on time and did the work as quickly as possible. Solved my nearly week long clogged bath drain and showed up ASAP. So, yap, I am satisfied with the service. Thanks! (:

Regards,

M

E W.

Serve-Well was early in quoting $220 to install an Apec ULTIMATE Reverse Osmosis Water Filter System. It was Thursday when the technician stated he needed to find a plumber to do the job, I said OK, so by next week Wednesday I really need the job to be completed.

He never got back to me.

Instead, I contracted with Nelson of 1-Stop Plumbing and Handyman Services, which company quoted $125, or half of Serve-Well's price. Long and short, 1 Stop Plumbing's technician was responsive, on-time (came early, but courteously waited till the requisite time, since he caught my family off guard.) Nelson did a superb job! No disrespect, but I was glad I had not waited in vain for Serve-Well.

Carlos M. C.

Called and an appointment was given for a specific date and time. Plumber never showed up and no one even bothered to call to cancel. Kept me waiting, wasting valuable time.

Maya R.

Excellent service. I worked with this company for years. Professional .Punctual and efficient. I had my boiler and pluming fixed by them . No hidden prices . Very honest . In less then 24 hours for a non emergency issue the job well done.