Sergeant Rooter and Septic

Lisa G.

Sergeant Rooter & Septic (Stockbridge, GA is city listed on your novice) needs to be avoided by any homeowner unless they want to be taken advantage of! My mom contacted them to come pump out her septic tank because she is selling her house. This should have been an $800-$1200 job. Well...they charged her $3200. They double charged her for 2 separate items, they broke the lid with their bucket, they sold her several extra options not needed, and sold her a 3 year warranty (remember she is selling her house - she doesn't need a warranty). When I received the invoice, I immediately called the owner to voice my concerns (very direct too). He told me he would look into it the next morning. Took him 2 days, but we finally talked again. He said that he sees they did """"accidentally"""" charge her twice for one item. Ummm...no they double charged her twice for two separate items! He said he would issue her a refund for one of the double charges. As I was working around the pool pump, I noticed they had cut the pool drain line that my husband had buried for her so that when backwashing the pool, it would run down into her bed of ivy. My husband had the pipe coming up in the bed of ivy and there has been no problem with it. I called to let the owner know they had cut this pipe and he sent his guys out. The guy tried to tell me that they didn't cut that pipe and that they had not been in that area or that gate. Well, proof of his lie in one of their """"work evidence pictures."""" The gate is open and their shovel not too far from it. They also broke the lid with the bucket of their machinery when removing the ground cover. They charged my mom for the lid. If the septic company breaks it - they pay for it (according to other septic tank pump businesses.) On the pump report section for """"last pump out of known,"""" he put the date the house was built (2004). Ummm...the tank would be empty when it is installed...DUH! My mom didn't know the year it was pumped...what older/elderly person would remember this info. THIS COMPANY TOOK ADVANTAGE OF AN OLDER/ELDERLY WOMAN AND THEY HAVE BEEN CAUGHT IN SUCH AWFUL WORK PRACTICES!!! My next step is the Better Business Bureau and every social media and online review place that I can find.

Celia T.

Fancy billboard, fancy paint job, claim of veteran's and senior discount is nothing without honestly and integrity. We got a quote over the phone. These people did come out at the time promised, BUT the price quoted over the phone was not the price they wanted; in fact about 4 times more. They did politely leave and put the lid back on. I called other companies and told them what I was told I needed. A couple said """"You do not even need to tell me who told you that!"""" Bottom line. We got someone else with years of experience come out and did a fantastic job. This company will give you a nice price but expect a lot of add ons. My advice is keep looking. I can definitely recommend someone who will not try to take advantage of you. It is NOT Sergeants!

Sally M.

Sergeant came out on a Monday evening, fully prepared to tackle the hard job of repairing my old septic system and binging it up to current standards. The workers handled all problems that they found, working until close to 11 pm to clean up all the septic area and checking that the drains were working without problem. Thanks to this professional team for their hard work. They even left me with a bacteria waste cleaner to treat my drains throughout the house. I will definitely call them back for regular septic pumping every 3 years.