Sentex Plumbing Services, LLC

David E.

I had a pretty terrible experience working with Sentex. After the Big Freeze in Central Texas, I contacted them to troubleshoot our poor upstairs water pressure. Isaac, the owner, seemed extremely knowledgeable and nice, but as the project went on, he fell through. He canceled or rescheduled multiple times, wouldn't reply to text messages reliably, and in the end, his guys installed our shower valve incorrectly. Plus, Isaac repeatedly tried to upsell me into expensive fixes (an above ground water line and a pressurization system to increase pressure), when the problem all along was that they just installed things wrong. From start to finish, it took more than a month, multiple cancelled appointments, dozens of text messages, and several calls to resolve what should have taken a day. I was trying to be accommodating because all plumbers were very busy during this period, but frankly how Isaac handled everything was completely ridiculous.

When I finally switched to a different plumber, the new guy came out in a timely manner, identified the problem, and fixed Sentex's shoddy work. He said that the mistakes they made were amateurish: they didn't affix the shower valve to the wall, forgot to open the interval stop, and didn't fit the downspout to the pipe correctly. If I hadn't gotten it fixed, it could have caused a catastrophic leak into my walls. The other plumber was shocked. Really, really disappointing. Bad communication, bad follow-through, and bad craftsmanship.

When pressed on it, Isaac had a bunch of excuses. He didn't take responsibility for their screw ups and their extremely poor customer experience. All told, I spent $900 for for Sentex to install the valve incorrectly, and another $400 to have another plumber come fix their mistakes. They don't care about small jobs (they were always cancelling because they had a larger construction project) and they don't do what's right to fix the problems they cause.

For your sake and the sake of your bank account, find another plumber. Sentex is no good.

Karen E.

During this unprecedented winter storm, I contacted Sentex for help with a burst pipe. I received a response the same day from Isaac and was provided an actual date when they could come out. Isaac was great! Quick response and professional. I would absolutely use Sentex for future needs.

Lisa T.

Used them for a major remodel and smaller projects after. Isaac is very easy to work with and very professional. Always upbeat with a can do attitude.

Wayne L.

Starting off 2018 for their first review of the year.
I contacted by Issac, via Yelp in response to a quote for my water heater. He got back with me a bit late. However, did show customer service thereafter. He sent a tech "Abel" the next day - and was able to help replace my water heater in a timely manner. Overall, they were Professional, knowledgeable, and honest! Definitely would recommend them! and will be recommending them to my friends, co-workers and clients. Thank you Issac and Abel!

Teresa S.

It took forever for me to find a Plumber I can rely on. I won't use anyone else.

Pamela A.

Excellent company! They installed a new faucet in my kitchen and repaired my bathroom sink and shower. Professional, knowledgeable, and honest!

Richard V.

These guys are great! They have saved the day for me and fixed the plumbing at Moontower when we were in a bind. I have also worked with them at Nate's where they completely replaced the old plumbing, water heater and ran the gas line for the fire pit.

darcie c.

These guys were speedy and knowledgable with great customer service! Thank you!!! I recommend Sentex for all your plumbing needs!!!

Mason P.

Isaac with Sentex is simply the best plumber I've ever worked with. Reliable, on-time, honest, and the work is spot-on!

Aaron M.

The best plumbers in the city. These guys have been out to my house for inside and outside work. They are genuinely knowledgeable and honest.

Update: I had these fellows back to fix some work another plumber has done very badly early in my home remodel. It's amazing the difference, they are wizards.