Sensible Air Conditioning

Michelle D.

Sensible Air came out on July 3rd to fix my AC that was blowing hot air. My Home Warranty Company assigned us to them. The guy was there maybe 5 minutes and within 10 I had signed my invoice and he was gone. He said it was a bad capacitor. He never went upstairs to Check on my unit only went outside in the backyard and did minimal work. On July 21st (two weeks later) there is a leak. The company who came out to inspect the AC unit was shocked that Sensible Air didn't check the unit. Apparently by coil was rusted through and so was the secondary Pan, it had been leaking at least a year the new company said, but had Sensible Air caught it two weeks earlier they would have saved me $1000+ dollars in repairs to my home. In addition to the fact that apparently the unit was 19 years old and needs to be replaced. Not only did they create a nightmare situation for me, but they are missing out on my business now that I have to replace the entire unit. Such terrible service and if I was the owner of this company, I would not be happy that my guys are not earning us business off the warranty calls.

B L.

Our home warranty company assigned them to us. The tech ( who was crabby) came out. Have to order part. This was on a Tues. The following Monday I call, oh the tech will contact you. Called the company several times and it goes to voice mail but wait, the mailbox is full and you can't leave a message. Luckily we had the techs cell so we call. Oh, he's picking up the part today....coincidence? That was Wednesday. Call Thursday, once again can't leave a message because the mailbox is full. The crab came out today. I e mailed my home warranty company and told them to take them off of their list of contractors. Thank goodness our house has 2 units so we were able to survive.

Jess A.

This place is absolutely horrible.... The tech was late by 90 min and was told that the time slot of service would be 10-12 repair man wasn't here till 1:40 and he was still eating in his car, and now it's a 4 hour wait to get the job fixed so basically we flippen wasted a whole productive day because we can't leave the house since they need access to the garage and the alarm cannot be placed on while having the garage open
Thank you sensible heating / sensible waste of time ur the worst !!!
Not only was it a horrible job and job wasn't fixed they had to make it out there 3 more times and try to fix it with the latest update instead of taking this as a learning experience for you guys to get better at doing a job u promote you know how to do fix that first....

Adam W.

DO NOT USE SENSIBLE AC. The tech was very nice but when he diagnosed the problem which was a bad compressor they told me they were too busy for the work so I had to call someone else. Wasted 2 days on them in the 100+ degree heat. If you are going to accept work, I believe you need to see it through. Sensible AC did not. AGAIN, I DO NOT RECOMMEND.

Les G.

Have Used both for my personal and for my clients. Always go above and beyond. Very Honest and Dependable. I'm never afraid to refer them !!!

Becky K.

I talked to the receptionist this morning and the tech Isley was out soon after. He had it done and fixed so quick. He was very nice and efficient. Thanks.

Ilona P.

They did a great job repairing my AC. They kept their WORD. Integrity speaks volumes!!

Nancy H.

Having served as a corporate business owner and executive for nearly three decades, you acquire the ability to marshal your emotions and temper your responses when interfacing with people and trouble-shooting complex customer service issues on virtually a daily basis. But in considering what my family was recently subjected to, I cannot sit idly by and allow another family to be exposed to the level of unprofessional and downright incompetent service we experienced with this company.

Please allow me to explain:

On Monday, 8/17/15, our main A/C unit went out in the middle of the night. In calling our home warranty company, we were told that it would be at least a day before they could get a technician out to address the issue. In contacting our home warranty rep in hopes that she may have some local connections to assist, she referred us to Sensible.

On Tuesday, 8/18/15, an older gentleman came to our home who was anything but congenial, but rather exuded an air of superiority and arrogance when speaking to my husband on his level of expertise, continually touting his ""30 years of experience.""

Three days later on Friday 8/21/15, our A/C went out again (same issue). I called Sensible directly at 8am, but no one answered the phone. I continued calling for 30 minutes straight; still no answer. I attempted one last time before calling my rep, and a woman (who spoke broken English) answered the phone. I explained to her our situation, as well as our predicament (that only our teenager was currently home), to identify and troubleshoot any issues of them returning to our home, in advance. I was assured it would not be an issue to send a tech back out to our home before Noon.

Additionally, I inquired about the previous work order left at our home. The notes said that our thermostat had been replaced, however, the old thermostat was on the wall. But rather than the woman investigating and/or having the rep contacting me to explain he wrote down ""thermostat"" instead of ""transformer,"" I hear someone in the background yell, ""Well, if she'd just look at the wall, she'd see it was the same old box!""

A few hours later, I called my teenager to see if someone had been to the home. She told me they had. I asked if the issue had been taken care of. She said it had not. When I pressed for more info., she said the technician refused to enter our home, due to the fact that it was ""against the law"" for him to enter the premises with only a 17yr old at home (which we had already given verbal authorization to and was granted by the assistant over the phone earlier that morning), and further described the tech as a bit ""off,"" stating that he spent an inordinate amount of time and attention with our dog before leaving our home, and, while pacing back and forth on the phone, his gate was wobbly, consistently losing his balance and stumbling as if under the influence of some kind.

The tech gave his cell number to my husband and told him to call him when I was home. My husband said that he was more available than I was and, if necessary, would leave work to meet him at our home. Regardless, the technician reiterated to let him know when ""the wife"" was home for him to return.

My husband then made the decision to leave work in attempt to assist with the resolution of our A/C repair issue. He contacted the technician to coordinate schedules, but was told that he was involved in too many other service calls and did not know when he could get back to our house. He then contacted our home warranty company to debrief them on what had transpired to-date, and to reach out for assistance. They were able to contact Sensible and have the same tech come out later that evening.

While eating dinner, the same tech showed up, intentionally avoiding eye contact as he hustled in and out of our home, and making no effort to set us at ease that he was going to do his best to take care of us and our unresolved A/C issue.

When finished, he told my husband that ""in his 30 years of experience"" (here we go again) he had never seen anything like this. He did not know what the issue was, but that he installed a fuse to bypass breaking the transformer, should the issue happen again. He also informed my husband that he would not be back to our home again.

Two days later, Sun 8/23/15, our A/C went out again.

Because it was a Sunday, we could get no one to answer our calls. In desperation, we contacted one of our ""preferred vendors"" to give us a no-cost second opinion. I was shocked to learn that the Sensible technician had installed the fuse on the wrong side of the equipment, and absolutely floored to furthermore learn that he used a junior 3 amp fuse for our high-voltage system, causing it to short out each and every time.

And the clencher...??? This ""30 veteran technician"" is the OWNER of the company!

UNBELIEVABLE!!!

As a quality business professional, we should be learning from the EXPERIENCE of others, NOT at the EXPENSE of others.

Carter H.

We had a storm in January where the drain pipe or tube from the A/C blew off. I had to put the drain back up and it has been their every since. I have used the A/C since April with no leaks. In June I noticed that the drain close to the unit was dripping onto the roof. I called my warranty company to fix. They sent out Sensible Heating and Air and they sent out a technician named Dan. He called me two hours before the scheduled time not to ask if he could come by but to tell me he was coming now. He then spent another 50 minutes before coming. Dan spent more time lecturing me about how I shouldn't of had anyone other than a company to put the line back up. He did not try to add advice and he was not tactful about it, he insulted me in my own home where I live. He was rude and condescending to me and very disrespectful. I don't know what his qualifications are on the roof but he should not have any direct access to the customers. Sensible needs to send Dan with a quality CSR to talk to people and not insult them in their homes. In the end, according to Dan, the line had just come out and there wasn't anything to do. So he said he felt bad and would put some other straps up on the line. If your don't mind rude business transactions you might give them a call, but if you are a nice person who likes to be educated and taken care of in your home, BEWARE OF SENSIBLE HEATING AND AIR CONDITIONING.

T N.

Dan came out to my house last week. He was quick to look at and take apart the AC unit. Dan found the issue right away and had me fixed up and on my way within an hour. Thank you Dan . I HAVE AC AGAIN!...

I have used other company's to fix my ac at another house and had nothing but issues. not with this company and especially Dan!

Tommy From Gilbert