Sensible Air Conditioning

Samuel M.

Had a leak in my ac needed the line blown. Tech came out super unprofessional looked for 15 mins said he couldn't find the line wanted to cut into the drywall. I said no, called a new company they took one look and fixed it. So the tech I got was either super lazy or didnt know how to do his job

Nicole G.

Do yourself a favor and find a different company to service your AC unit. We were referred to this company from our home warranty company. We called them multiple times with no answer and left them a couple messages. At the very least, they should have called back by then end of the day. But they never responded to us after 48 hours. Not only is this unprofessional, but completely unsafe when your AC breaks in the middle of the hot AZ summer. Really disappointed.

Destiney G.

My AC went out Thursday and I called Sensible Friday. They had someone come out the same day and fixed my blower motor that afternoon. Fast and reliable service. We appreciate them as this was in an excessive heat warning time in AZ. They were great and the service was amazing.

Kelsey N.

100% would NOT recommend this company. They were assigned to us by our home warranty company (Fidelity). They came out the next day, which was awesome. They told us there was a leak in the coil system and they would need to replace it. They did not give us a time frame of when they would be back out to do the repair, and said they needed to submit a report to Fidelity to move forward. It was two weeks later and Fidelity still had not received it.
After 3.5 weeks they finally made it back out to do the repair. That was after they rescheduled with us twice because they would need two people for the job. Only a single guy arrived after all that and my fiancé had to help him lift the coils. This company does not care about customer service or being timely with communication and services. It has been a nightmare to deal with them, but Fidelity refused to send out a better contractor.

Addis M.

absolutely horrible customer service. i wish i can give a 0 score. they hardly ever answer the phone and their vm has been full for 5 days now. the 1st appt they didnt show up until an hour after i told them i would need to leave the house. then when they got the approval from my home warranty, they never called until i finally got the lady on the line 4 days later. then had the nerve to tell me they have too many customers and will not be able to do the work. do not use this company. terrible terrible cust service. just wasted 10 days from the day i put in my order. you guys are trash and need to fire whoever is running the daily operation and the lady answering your phones.

Jackie T.

My home warranty referred me to this company and I haven't experienced any service issues. They were able to accommodate my schedule and got someone out quickly. Fortunately, the owner is familiar with home warranty coverage policies and was able to get all the fixes covered in a timely manner.

Joan H.

Leaving one star is due to the default setting. The company should receive 1000 negative thumbs down ratings.

I had AC issues, my home warranty company, Fidelity National Home Warranty, called Sensible AC Company for service. I waited for 3 days for an appointment even I asked them to send someone ASAP since we have above 110F temperature. On the day of the appointment, I took time off from work waited for 5 hours but no one showed up.

The next day, a technician from Sensible AC came, he told me there was no problem with the AC system. He changed fuses of one of the AC units and said he fixed the problem. He said one of the reasons the house was warm was because the door was left open from house to the garage - what a mindless lie as when the house was hot at 89 F degrees, who would open the door to the garage where the temperature there was 110 f Plus degrees to make the house even hotter?

The Sensible AC technician said both units at my house running the way they are supposed to be, and bragged that he took care of my AC, so that they were running at 89 degree (another stupid lie as who would keep house temperature to 89 degree in summer in Arizona?). He then called Fidelity National Home warranty company for his ""evaluation"" that my AC units are working. Fidelity National Home Warranty company denied my claim. My house was unbearably hot, so I called Valleywide Cooling for service during the same night.

The Valleywide Cooling owner Mike set up an appointment for me next Morning. He sent Justin for the service.

Justin was thorough, competent and factual. He provided me a list of the issues of the 2 untis, explained the causes, timeline and costs to take care of all the issues. He showed me the fuses the Sensible AC replaced that are wrong (I was there witnessed him took them out of the fuse box), as that technician used fuses of different AMPs (for the same unit, fuses should be of the same AMPs). Also, the one of the unit the Sensible AC technician said was running perfectly, its start button was set wrong, therefore the unit was never been turned on.

The other unit, the Sensible AC technician said was working up to its capacity, is also a lie. As Justin found out the deck was not connected to the rooms where they were extremely hot ( I saw the photos Justin took while he was in attic checking the deck work). Justin fixed all of of those problems in two appointments, now we have a comfortable, cool house running at 78 F degree, instead of 89 F degree.

Valleywide Cooling is our choice AC service provider. We are so happy with their service and competency.

Feel free to check Yelp's rating of Sensible AC, and Fidelity National Home Warranty, reviewed by other customers, and make your own judgement.

Ethan O.

Like most, my warranty company (ORHP) referred them to me for my broken A/C. They were able to come out 2 days later, which for August in Arizona is the best you can hope for. John was the tech and he was able to diagnose and fix the issues. The fuse outside was replaced, as well as the capacitor and the contactor. Fortunately he also had all 3 parts with him. What's great was he showed me exactly what he was doing and let me ask a bunch of questions. He was nice, respectful and did a great job. From start to finish everything was pretty flawless.

Paul G.

Would not use this company to fix/ repair anything. Poor customer service to say the least. Won't answer calls, can't leave voice mails, but will answer Home Warranty calls all day... just not talk to their customers. I understand that Home Warranty work for these companies is low priority due to the low pay they can charge (contract rate they lock in with Home warranties), but that doesn't mean you can just ignore customers that are without air in Az (reached 117 yesterday). Read reviews listed below or on Google, 1 star rating is legit, appears they paid for 5 star reviews or have family write some for them. It's a shame that they refused to call me or come look at my 15 year old units, could have earned my business and the sale of my new units.... Bottom line, go with an AC company that has 3 or more star review (legit reviews), they're well worth the money... and in my case over $20K in a sales.

Jared B.

I don't think this negative review is necessary. This company will likely be closed soon, and the problem will resolve itself. I was referred to them through Fidelity Home Warranty. Initially, they sent a service tech out the next day, he was a nice guy who diagnosed the issue right there. Unfortunately, the coil has a leak and will need replacement. The unit was drained of freon and the power cut off so it would not run. Sadly, when I called the Home Warranty company 3 days later to see when the repair would be made, the paperwork had not even been turned in. No attempt had even been made to order parts since the report was not turned in. I began calling Sensible every few hours, no answer and a voice mail that sounds like the default one you get when you buy a new phone. I was unsure the # was even correct. Nothing about this company's phone system leads you to believe you have called a business.
I am days behind getting this fixed, its currently 113 degrees out, and it's costing me a fortune to run the one unit that's left just to keep the house at 80. No one calls back from Sensible, and the home warranty company can't even get a response from them. If you flip through my reviews, you will see I RARELY leave a bad review. I feel bad about this one, but it's likely this screw up will cause me to end my business with the Home warranty company, cost me a fortune in wasted electricity and make my home miserable for another week.