Semper Fi Heating And Cooling

Al L.

My unit failed due to a wiring problem and I had this company service the unit. They did the job quickly and I signed up for a maintenance agreement @ $10 per month which I thought was reasonable. My unit is only 8 years old and working fine. On the first maintenance call per the agreement, the tech showed me some photos of what he said was my unit and said he recommended I purchase a new one for $12,000 because it would be too much to repair my (good working) unit. This kind of tactic raises alarms about the kind of company I would rather not deal with in the future.

Robert L.

The Crew came through! Excellent job! Had extensive work done and they through flawlessly. Thanks guys and all those associated with Semper Fi!

Randy2 S.

Beware! Semper Fi Heating & Cooling is at the ""MERCY OF THEIR SALVAGE COMPANY"" for cleanup & disposal of old unit, packing material, residual of install and trash. It has been blocking my sidewalk for over 24 hours and still counting as I write this review. Never trust anyone that cannot clean up their own mess!!! The install techs were outstanding, professional, friendly, and answered all of my questions. They completed the install before noon and said the old unit and trash would be picked up after 1:30 pm yesterday. Called first thing this morning and called again after I received a call from community maintenance supervisor about proper disposal and possible leakage...do your own research and read all the reviews.

P C.

The guys just completed all new install on two new HVAC systems for my house. They were great. That included Mike, Blake, Josh and Francisco. They showed up when they said they would, got right to work and worked non-stop until the job was finished. They cleaned up better than what they got when arriving. I also want to thank them for being so kind to me. That was way beyond what they needed to do. Also a shout out to Bryce for his working with me and helping me so much initially with the attempted maintenance on a 30-year old system and the final bid for services.

Oorah

Shawn J.

Purchased my 2nd AC unit from this professional Company this year. 1st was in start of July when my In-laws unit when out and we needed something done asap. Terry visited me and I told him my story of needing help with this issue immediately. Terry was nice enough to get right to the point and gave me a decent deal on a unit and it was installed 2 days later. A few months later my AC unit was giving me trouble so I did my due diligence and had 3 different quotes and Semper Fi had the best and most honest price. One thing that drives me insane is, when you get quotes and Companies bash each other and that is what happened with the other 2 Quotes. I know when purchasing a Heat Pump one of the most important thing to look for is GOOD installation. Well we had 2 amazing guys that installed our unit (Josh and Fransisco), These guys were Fantastic!!! They had to crawl up a little whole in my ceiling and take out old handler and get new one in and these guys were meticulous. It took them over 8 hours for the entire install but they did it right and with care. I will always call this Company 1st for my AC needs!!!

Marco B.

With a name like ""Semper Fi"" I didn't want to make a bad review. That would be almost ""unpatriotic"" right? But I gave these guys a lot of chances, like 10 chances, and they just don't listen.

They did a terrible job on my AC Thermostat replacement. I wasn't going to write about it. But after they finally got it right (took 3 trips and a supervisor), they began spamming me. I received phone calls and emails weekly. On the phone I told them ""stop spamming me"" and they would say ""oh sorry"" and 1 week later I get another phone call. Emails were easier I just blocked them. But now they are texting me. I replied ""stop"" and also ""stop spamming"" but they just keep doing it. Over 10 texts, 10 phone calls, and 10 emails- that's 30 marketing calls in less than a year!

I wanted a thermostat changed. I never agreed to 30 more pieces of advertising. Here's a tip guys: good HVAC folks are hard to find. If you actually did a good job the first time, you wouldn't need so much marketing.

Here's the story on my thermostat. Simple roof HVAC AC/Heat pump combo, had an old thermostat from like 1970, the round kind with the mercury in it (people over 50 will remember). I wanted the new digital kind, so I went to Home Depot and picked one up for $50. I carefully matched the wire colors, diagrams, etc., but the fan wasn't working. So I went to Yelp and found Semper-Fi. They came out and said that the thermostat I bought was wrong, and that they would use their own, for $400. Now I don't know why it costs $400 for a simple thermostat, this wasn't a touch-screen thing or whatever. Anyway, the kid they sent was apparently new. I said go ahead I just wanted to get this over with. The kid couldn't do it. So then he got on the phone, got walked through it by a supervisor. Then he said he was done and he left. Then I tested the unit, and it was blowing hot air instead of cold air. (why didn't the newbie test it before leaving?) I called back they tried to tell me that they could come back in 3 days. 3 days without AC in Arizona is unacceptable, especially when I just paid $400 for something that should have been $200 max ($50 parts, $150 labor). After enough arguing the supervisor came back. ""Oh the kid just switched the wires"" he said. Yeah I get it, I'm in construction too. Except I DON'T SEND NEWBIES ALONE TO FOLKS' HOMES! Let him ride in a truck with an experienced tech for 6 months before you send him out!

So that was the story, first I was the guinea-pig for this newbie, then I was over-charged, and finally I'm spammed! Yeah, you bet I'm pissed. Ooo-rah my ass. If this was the marines you'd be doing pushups until your hands bleed. I know they don't allow such mediocrity in the marines.

Mike B.

My previous honest and transparent feedback was removed so I'll try again. I had two houses w/annual contracts with Semper Fi over the last four years. Due to overly inflated inspection recommendations and more focus on sales than honest biannual maintenance and cleaning, unfortunately I had to find another supplier who said I didn't need their recommendations nor was I soon needing an entire new AC unit at one rental house. We're a Marine Corps family for over 50 years and it's disappointing that the marketing promises aren't upheld.

Az S.

1 star price for 4 star service. They quoted double the price for a repair that another reputable company charged for the exact same, simple 45 minute service. I have had 5 star service for the prices they charge and there is a difference. Nice guys but will have to continue taking my business elsewhere.

Timothy M.

Former Marine's dilemma... I called these guys for a no cool on a hot June and they were nice enough to get out the next day, Kudos! But, as Brandon (HVAC Tech) was talking to me about my needing a new unit, he came across super salesy, or as we like to say in the industry, ""he reeked of commission breath"". I don't know that I can fault Brandon, because this might be the tactic he's told to employ by Semper Fi. So, what happened was, that he quoted me an original price of about 12k, BUT then added all kinds of special discounts that I can only use by the end of the week and that dropped everything down to about 9k (Oh do I feel special). Then he says, ""we service members need to take care of each other"", cheesy. Well, after consulting with a couple of other HVAC companies the cost was already going to be about 9k. I'm not up to playing games and as a former Marine, I take exception to this company using our motto and tarnishing it. I'm just saying look somewhere else before committing to these guys.

Dorothy D.

Our air conditioner quit at 8 pm on a Sunday night. I quickly made an appt for Monday on Semper Fi's website. Ryan came before noon, gave us a quote, and our new unit will be installed on Tuesday! Plus, they are delivering a stand alone AC unit for us to use until the other one is up and running. You can't beat that kind of service!