Second Opinion Plumbing

Sarah H.

If I could give this company less than one star I would. I am a first time home buyer and my home warranty company sent out this complete joke of a company to look at why my washing machine doesn't get cold water. The plumber was nice enough although he jumped all over my washing machine. He didn't have the part he needed to fix my machine but he would be back in a few days. As soon as he left I put some clothes in the machine and went about my business. I was sitting downstairs when I heard a waterfall splashing onto my tile. I look up and there's water streaming out of my vent and run upstairs to see that my entire laundry room, hallway, and part of my guest bedroom is covered in about half an inch of water. I immediately called the phone number of the plumber that came out but he didn't pick up. I called the company number 14 times before I got an answer with an attitude completely lacking any empathy or concern. The woman on the phone said that she could have someone come back at 8:00 PM. Completely unacceptable! When the plumber came back out he stated over and over that this was not his fault. How could this not be his fault. There was no leak what so ever before this guy shows up and now there is. Now I'm stuck 3 days later with a warped ceiling, no resolution, and no call back from the so called manager who seems to be to concerned with other things than taking care of his customers.

Update: I was going to give them the benefit of the doubt and wait to post this. However the ""manager"" Henry declined to call me back so I called and spoke to him only to have him say that they will not be taking responsibility for the incompetence of the plumber and hung up on me.

Second opinion plumbing, more like last resort plumbing. -10 stars.

Tracy B.

Every toilet in our house was backed up and coming through the bathtubs. We called our home warranty company and they said they didn't know if anyone would be able to come out on a Sunday, so I was SHOCKED to see someone show up not an hour or so later. Albert was friendly, professional, and got everything fixed very quickly! Really pleased with the service from this company.

Robert C.

We made the appointment weeks ago b cause we were only going to be in town a couple of days and needed a clogged toilet fixed in our condo.

The condo HOA already had a plumber come out and diagnose the issue. We called Second Opinion the delay before they came out to tell them what the other plumber said and what the tech would need to bring.

Waited around all day for someone to show up with a clipboard and no tools. The office hadn't told him anything. He didn't bring anything. He said he was here to look at the problem and take some notes. I protested as we were only in town for a couple of days. He called his supervisor. Supervisor said ""sorry...it doesn't look like we are going to be able to help you"" and they left me an invoice for $75 for 90 seconds of saying ""hmmm. I'll have to call my supervisor.""

What a joke of a company

Here is an update: we called the home warranty company & told them what happened. They sent another company, Ideal Services put in less than 2 hours. They worked for several hours and fixed the problem.

Moji S.

These guys were very nice, timely and frank, I had to have the whole plumbing issue explained and the guys did a great job - explains and fixing the plumbing problem. Would call again.

Linda D.

My water heater started leaking from the bottom on Sunday 6/3/18 & a call was made to the home warranty company who referred us to Second Opinion Plumbing.
This same day Albert from this company came out & made certain a hose was put on to the defective water heater to empty out any remaining water. He advised he would be back the following day Monday 6/4 with a new water heater. True to his word he came with a replacement & installed it in a timely manner without problems.
Albert is a professional who knows exactly what he was doing. He is an asset to Second Opinion Plumbing & I am hopeful that the home warranty company stays with this company rather than sending a handyman who is NOT a plumber.
Thank you Albert

Nick D.

Ed B.

Replaced the gas water heater in half hour. Very prompt and efficient. Albert does a very professional work. I recommend him highly!

Nannette D.

*Ask for Kevin Moreno* This review is for Kevin.
We had an issue with the dishwasher draining through the air vent on the sink. Kevin arrived, diagnosed the problem within minutes, and fixed it within about 20 minutes.

Igor Y.

That's a complete lie, refused to pay ?
I didn't need to pay anything, it was under my home warranty, you are a liar!!!!
And regardless of the cost of the pipe, your tech still stole it!!!!
You guys are unprofessional and scam your customers!

Fortune K.

Our home warranty company sent this company for a plumbing call. The guy literally walked in and said ""Can't do anything about it, it's coming from your neighbor's side. That will be $75.""

I am not a rocket scientist but knew it was coming through the condo next door! But HE STILL CHARGED! Most of the time the will say sorry can't help but here is what I suggest...
This company is so rotten and crooked and took the $ from my disabled veteran son. Go to H-E double hockey sticks!

Buyer be ware! Jerks.

Kevin M.

Second opinion came my home to fix my plumbing issue they where here on time and fixed the problem quick thanks to the technician Henry