Second Opinion Plumbing Heating and Air Conditioning

Lecollia B.

I had used Second Opinion/ First Time Plumbing for years through AHS. I started using these companies for maintenance service on my heat & air systems. In June, 2016, we purchased a new heater and air conditioner from Second Opinion Plumbing. After the installation, I smelled gas. I called ONG, they sent a tech out who indicated the coupling to the gas line wasn't tightened. When I insisted that the heat/ air unit be inspected by the OKC code inspector, Second Opinion keep putting me off. By calling OKC Developmental dept. I found out that Second Opinion and First Time Plumbing couldn't get a permit for a mechanical code inspection because they hadn't had a State of OK licence since 2010/2009. They finally got a permit using roofing company(also owned by family member). The OKC mechanical code inspector either had no clue what he was doing or is apart of the ""Good Old Boy"" System. The rules governing there inspection is to go by the manufacturer's requirements. This wasn't accomplished until the end of July, 2016. Also, Second Opinion & Firstt Time Plumbing became legal(yearly requirement). The installers also left the insulation that fell down from the attic( when the old furnance was remove) under the new furnace which is the air return area. I made a negative review with the BBB in July, 2016. Also, the owner of Second Opinion ignored my request for a refund of the money I paid for that years maintenance agreement. I figure, if she is that needy, she can keep the money. I relied on AHS as having vetted these companies, MY BAD! Alway, check out the credentials of the company YOURSELF, it could save you a headache!

Lynne D.

If I could give them 0 stars, I would. This company installed a heater, air conditioning unit, and water tank in my house. None of them passed inspection with the city. They sold me an air conditioning unit that my house is not properly wired for. My electric and gas bills have gone up significantly since having their units installed in my house. They refuse to let me talk to an owner or anyone higher than the girl who answers the phone.

Ryan M.

I would not work with this company again. The guy working on my job told me he quit their company after they weren't paying their vendors for supply materials and weren't paying a fee of their guys either. They tried to collect money before my rough inspection. I was stupid enough to do it and learned my lesson before the final inspection. They failed the rough-in inspection and the final and I had to hire someone else to complete the job. Don't go with them.

Michael G.

I unfortuantely had a very dishonest and unnerving experience with this company. About a month ago I scheduled an appointment through our home warranty company (American Home Shield), who sent Second Opinion to service our outdoor air conditioning unit. The initial problem was that the indoor air handler was pushing air, but the outdoor unit was not running. The technician that came was extremely rude and belittling to my wife, and during his whole visit he was constantly pushing a ""new system"" on her. We had a different company service the unit less than a year ago and nothing was said about replacing the outdoor AC unit. Nevertheless, the technician finished and the system seemed to run fine.

About a month later, we began to have the same problem - the indoor air handler was pushing air while the outdoor unit was not running. I scheduled another appointment thought our home warranty, and since it was within 60 days of the last visit it was considered a ""recall"" and the same company had to come out to fix their mistake. I spoke with Second Opinion and explained that the same problem was occurring, and that I wanted a different technician since the previous one was rude to my wife and clearly did not fix the issue. We scheduled an appointment for the following day (which I cancelled an out-of-town trip to make sure I was here for), and not two hours later they called back and said they had double-booked the appointment. Obviously frustrated, I told them that I had moved plans to work around their schedule and now I had cancelled a trip for nothing.

Sensing my frustration, the secretary handed the phone to the ""senior technician,"" who happened to be the one that had attempted to fix our AC unit the first time. He then (very rudely) berated me for insulating that he had done a poor job, and tried to tell me that the problems with our AC unit were completely different then when he first came out. When trying to explain that the initial ""symptoms"" were the same, he continued to argue with me, and also claimed that he was in no way rude to my wife and that I was being extremely disrespectful. After trying to explain that I was simply presenting the information that was told to me, he continued to yell at me and then promptly hung up the phone. So, not only did he confirm his rudeness, he made it abundantly clear that I should never contact him ever again.

Thankfully Americn Home Shield (our Home Warranty company) was able to transfer the order, and even reschedule the appointment for the same time as the original appointment with Second Opinion. While this may have been a very isolated incident, I encourage anyone considering using this company to direct their business elsewhere.

Wayne J.

Called Second Opinion because my condenser fan was running continuously and would not shut off until I shut off all breakers. When I turned them back on, the condenser fan continued to run all the time. Second Opinion came out the next day.

The technician pulled off some panels and did some testing. His diagnosis said the compressor and the reverser switch were bad. Price quoted was ~$3K to replace the outside unit or ~$7K to replace the entire system.

After choking on that cost for a bit, I called another company out (ACS). They diagnosed and determined it was a breaker and a contactor. After replacing and checking out the system, ~$300 later my heat pump was working just fine.

I will never call Second Opinion or First Time Heating and Air again. You should avoid them too!

Sherri B.

BUYER BEWARE -

*Second opinion is a sister company of First Time Heating & Air. Second Opinion only services warranty customers.

this company sent Technician JOHN to inspect my furnace after they called to offer a ""FREE"" inspection to some of their prior customers. He condemned our Heat Exchanger, seemed very knowledgeable and raved about the intensive training their technicians go through to be certified. For fear of carbon monoxide poisoning and believing in a company that our HOME WARRANTY sent over, I signed up for a new furnace/AC unit. John encouraged me to inquire around to other companies for comparable pricing, so I did. Advanced Air Specialists provided us a comparable quote and offered to meet at 8:30pm to discuss comparables. Thank you for being so willing to work with us last-minute and price match!!!

When I texted JOHN from First Time Heating and Air (or second opinion if you are a warranty customer), he mentioned he ""forgot to tell me"" that the furnace he ordered for our home was 80% efficiency. We were VERY CLEAR we wanted a 95% efficiency furnace, so I told him we wanted to cancel EVERYTHING until we could do more research. He confirmed he would cancel it all and refund our money. One more thing to note - we cancelled within 9 hours of ordering. SAME DAY.

We decided to get a furnace from Advanced Air Specialists, and they were WONDERFUL to work with.

1.5 weeks after, I checked on my refund from First Time ($1500 of what I put down) and there was none. I called the company. Apparently JOHN told the office manager that we didn't cancel; we were just ""holding on"".
a week later I had $1000 back. I called 5 separate times about the remaining $500... no call backs from the office. finally I WENT THERE IN PERSON to inquire and they decided to refund $250 and keep the other $250, since they were stuck with a restocking fee.

RESTOCKING a FURNACE that was NOT what I thought was being ordered for our home!! John LIED to us. He LIED to their office staff. and the OWNER has not remedied the situation, despite numerous opportunities.

DO NOT WORK WITH OR ORDER FROM THIS COMPANY.

Also, the warranty company told me they were in breech of agreement with them for not reporting to AHS that they did a maintenance check on our unit.

This is all around BAD NEWS.

PLEASE Take your business to the professionals at Advanced Air Specialists.
you'll be glad you did.