SECCO Home Services

Fred S.

A complete rip off business. Extremely poor workmanship. Company does not stand by the product s they sell or there workmanship. After they installed a heating/ Ac unit that completely failed they then tried to scam thousands of more dollars from me to fix it. Do not let this company near your property.

Karen M.

The work they do is quality work, but their pricing is outrageous. They charge two to four times as much as others and often try to sell you things you don't need. Their techs are more salesmen than techs. I won't even take their ""free"" inspections they offer because I just don't trust them to be honest. For example, a few years back, I was getting my heat pump serviced and the tech noticed some rust in my electrical box. He quoted me a price of $5,800 to fix it and recommended that I get it fixed immediately because it was a fire hazard. He tried to pressure me into having Secco get started on the work that day. I said no and called three other contractors to look at the issue. The range in prices for doing the same work was $1,200 to $3,000. I went with the guy that charged us $1,500. All three stated that the work Secco suggested needed to be done, but wasn't an emergency or anywhere close to a fire hazard yet.

J T.

Do not waste your time. Scheduled an appointment for an estimate and no one ever showed up. After calling the office, I was advised that no appointment is ever guaranteed on time. That information needs disclosed at the time of scheduling as most people work for a living!

Aaron M.

Price is completely out of line. Because of that they come off as a scam company trying to convince lay homeowners and innocent old ladies to pay nearly double what they should for work that may not even be necessary.

That being said, they do good quality work and are punctual. And if you buy onto a membership you can use points to offset some of the overpricing. They a good company to have available for the semi-emergency work. I keep a running membership in case something breaks while I'm on the road and my wife can't fix it.

For that I think they serve a decent role. For planned work and improvements, bid to multiple contractors and you will see how much Secco overcharges customers for the convenience factor.

Jason K.

Middle of Feb and our brand new HVAC syst failed in the house we just purchased in June. We called Secco and they told us everything except for the truth. They told us the syst is not new and everything was done improperly. Well what do we know, these guys are the ""professionals"", we trusted them. They quoted us an enormous amount to redo the entire syst, They never even offered to charge up the syst to at least get heat in house temporarily. We called two other companies and both of them told us the same thing, syst has a small leak, needs fixed and recharged. $225, done. Thinking of using Secco, think again.

Marcia B.

I've had a hot water heater and garbage disposal replaced as well as received an estimate to replace my furnace. In ALL cases, if you take the area average (as found on Homewyse.com) and multiply by 2, this is what Secco charges. To me, being a member does not save you ANY money when prices are so inflated. I will NOT be calling them to repair or replace anything ever again.
On top of that, when I replaced the garbage disposal I paid with my credit card. Three days later, I checked my bank account and the same charge had also been deducted from my card on file. Over $700!!! (Yes, I paid over $700 to get a garbage disposal installed - crazy I know!) WHY did the company not notice the duplication before I called about it? And to find out it will take several days until the reversal actually hits my account. So I'm being penalized for their ""mistake"" and all I received was an apology when a large sum of my money is tied up for days.
$700 is not a small amount and these type of ""mistakes"" are unacceptable. I have since canceled my membership and will not pay one more dime to this company ever again.
After getting a second opinion, we do not even need a new furnace - when Secco told us we did. This company is a rip-off. Do not use them, or get a second opinion for all your work.

Steve P.

WARNING to all coupon users! Recently saw a coupon in the paper for a furnace or heat pump tune up. Called to schedule an appointment for this service listed at $59.95. After getting a time and date for them to come out, I was told that there would also be ""A small dispatch charge of $29"". I was shocked. I asked her if that would be added to the $59.95 and she said yes. I looked at the coupon again and no where on the coupon does it say a dispatch charge will be added. This makes me very leery of dealing with this company in the future. I immediately cancelled this appointment and called another plumbing company that does not have hidden fees. Hopefully SECCO will address this problem. But if they don't, you as a consumer should have the right to know what they are trying to pull on customers.

Heather D.

This place is a fraud. Had HVAC issues and I was a customer several years prior, so I figured I would call them since I did not have any problems before. What a mistake! I understood the typical walk thru the door fee, but I did not realize that I would be left with a $330 bill just for a 5 minute assessment in which not a thing was done to fix my problem. Oh, my issue was my system was 'overcharged' meaning too much freon, the tech said. Ok, what causes that? The tech insisted someone had to add it. I insisted no one has ever touched my system, but them. They looked at my ""records"" (which requires a secret meeting in the truck with the main office) and then he advised, they never added freon. What a mystery then, because neither did anyone else. The tech was forceful that is the only way an overcharge happens. Well then, can't be that because I was not lying! He then says for $285 he can put some sort of diagnostic equipment on the system to see what it is. Well he was gone 5 minutes and came back and said, ""yep it's over charged"". Now I just wasted $285 bucks, no turning back now, how much to remove the freon? Got some speech about my unit is old and there is an EPA fee for removal, blah blah....around $600. He goes off for another secret meeting in the truck, ""talked to the office, it will be $900 for the removal"", he said with no explanation why $300 was just added on. Then the sales pitch...""the system is old, should consider a replacement"", ok, ""how much?"" I asked. He tells me $4,000 - $6,000, but he says he has to check with the office. What a surprise, his estimates suddenly changed from $11,000 to $18,000 for a basic residential heat pump/ac replacement. But wait, if I commit at that moment, I would get a $25 Secco gift card. Well then Secco, that makes all the difference...where do I sign?! What a joke, they should be ashamed of themselves.

George D.

Don't know what happened to the old Secco, but they don't have techs anymore, they have salesmen. Every estimate nearly doubled from the first quote to when he got back from a phone call in the truck. Terrible business practices by these con artists. Run, don't walk away, call anyone else.

Michael M.

I haves used them on 4 different repairs. They are very responsive and have a knowledgeable staff. However, their pricing are extremely expensive compared to other general contractors or they will attempt to do an unnecessary repair. I believe they work off commission.

For example, requested toilet handle to be adjusted to stop minor drip. They quoted me abt $300 to replace part, once I told him that was outrageous he said he can adjust handle for $50. This same service person was trying to tell me my water softener needed to be replace for $5k. Had a second opinion done and contractor stated there was no need to replace system.

Another example is they installed 2 TV wall mounted brackets (I already purchased mounts)---took contractor abt hour to complete both mounts. Charge was abt $550....Yes, WOW. I was a SECCO member and thought u got a discount.

Bottom line---If I get in a pinch and have an emergency repair and no other contractor are available, I would most like use again!