Seatown Electric Plumbing Heating and Air

Rachael L.

I have had the absolute WORST experience with Seatown. I hired them for a substantial job (new heat pump, new ducting, tankless water heater, electrical work) and their work has repeatedly failed inspections. (The inspector just came out for the THIRD time today and failed the safety mechanisms again.) They are the MOST expensive way to get things done, and although their trucks and uniforms are very cute, the range of competency is astounding. Their plumbers left the condensate from the tankless heater draining into a coffee cup which overflowed onto the floor, did the gas line incorrectly, and had the entirely wrong venting system installed. After spending more money than I'm comfortable sharing here, they offered me a laughable $250 (which was far less than 1% of the job) as compensation for the amount of time and energy I've spent (am STILL spending) getting this done correctly so I can move on with my remodel. The one star is for the couple of employees who were very polite and kind. I DO NOT recommend Seatown at all. STAY AWAY.
**Update: Ryan did reach out and take responsibility for my horrible experience with Seatown. They compensated me 5% for the many hours (over many months of waiting to get this done) I've spent on this aspect of the remodel. He was kind - as many of the employees are - and horrified, once he looked through my file. All Seatown work has finally passed inspection - though it failed two more times along the way.

Ross G.

we were having a problem with a faulty light switch. I had no idea of which electrical contractor to use and absolutely thrilled I settled on Seatown. They are absolutely the best. Professional and friendly at the same time. Everything went just as was explained to me from scheduling the appointment to completion of the job. It became much more intensive than we had originally called on but so glad technicians pointed out numerous safety issues in our home and now we're up to code. There was no pressure on their part to perform the work...just wanted us to be safe. True friends indeed. We had a small problem a week or so later and the same technician came out and took care of it at no cost to us. I'll never use anyone else but Seatown in the future!!

A G.

This company came out to investigate electrical problems that had surfaced during a basement renovation. Bad news was we needed a new electrical panel, good news was we could avoid (mostly) having to rewire the entire house. The sales person gave us several options, explained the pros and cons. Seatown also prepares their people with tools to help customers find financing. It was a smooth and friendly process. They guarantee their work. And when construction surfaced additional problems, Seatown sent a technician back out to troubleshoot the issues and fix the problem. I did have to pay a service fee, but they fairly assessed the situation and didn't charge me as much as they could have. They even fixed my doorbell, though it wasn't part of my request! Great folks.

Joe A.

I love this company. Everyone is professional and knowledgeable, and they know how to treat people right. We had our heatpump serviced from Seatown this week. Our heatpump is 9 years old, we have had 3 different companies service the heatpump, and none of them found a setup error that was made o. The heatpump when it was installed. The house is much warmer, and the heat is more balanced throughout the house. Stephen Dalton and Daylin King. Stephen k owns his stuff. Thanks, fellas, for a job well done.

Mindy C.

Updating my review of Seatown because I turn to them every time I need something for my house... in the past they have helped install sckets for dishwashers and an EV charger for my car... this year, Luis came out to service the furnace and I appreciate that he took the time to explain things to me, so I can better care for it during the year between maintenance calls. I also need to mention how EASY it is to schedule with them, because Taylar texts instead of calls (if I have to call anywhere it takes me twice as long to get things done). I've been relying on them for about 4 years now, and have seen how they have grown during that time, but the service and attention to detail remain top notch.

Debra W.

My 20+ yr old water heater sending a stream of water thru my garage. I called Seatown based on a referral from Puget Sound Energy and their good reviews on Angi's List. Scheduled the appointment easily over the phone. Communication was smooth & easy. Received a text 2 hrs before arrival and then 30 minutes out. It included a photo & short bio of the plumber which I thought was a nice touch, both for safety reasons & just 'cause it's nice to treat your staff like they're not anonymous drones. Chris & apprentice Jeffrey arrived promptly. Gave me clear info on options & prices, I approved the bid and they set to work installing a new 50 gal, natural gas powered Bradford White tank storage water heater, 10 yr warranty. The team was efficient, thorough and personable. Went above & beyond, re-routing a water line and repairing a janky exhaust vent that they thought the city inspector might not like & even used my shop vac to clear the cobwebs from the space before installing the new tank. Chris explained maintenance requirements as well as how to read the control panel & use emergency shut offs. Seatown took care of city permits (my city requires one) which I appreciated. Work was begun around 11 & I had hot water by 3:30. Payment was due upon completion and I got a senior discount. Price was competitive with other companies'. They hauled away the old tank and all packing materials and left a very clean worksite. All in all, a good product, well delivered.

Chris J.

Seatown Electric wanted a total price of $6,800 for installing a hot tub 50amp circuit and running 45' of conduit! There was no digging or anything special about this job. This was 50% or more than the other 2 bids we received from reputable licensed electricians in our area. I'm sure their work is excellent, but this is just price gauging the customer!

Linda W.

Absolutely love the service that SeaTown give us. They installed our HVAC system and has done some plumbing repairs. Would definitely recommend them. Also our biannual maintenance gentleman is Brian W and he is one of the nicest people.

Lucy L.

Update:
Seatown reached out to me and handled their mistake of not getting a permit prior to installation. For this, I'm changing it to a 3 star. They applied both of the permit on March 2nd, while the installation was done on Feb. 14. Two weeks after the installation. While I appreciate them mitigating the issue, I just want to point out that it's not just a miscommunication as the owner described. They probably would've continued to ghost me had I not left this review. Their techs are capable, but if you need to get something done well, you probably need to pay close attention to details to avoid them cutting corners.
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Stay away from this place. I had them replace a fully functional almost identical tankless gas water heater (meaning that they did nothing else except for taking the old one out and swapping in the new one). Total installation and q&a time was 2.5 hours. And they charged me 4300 for just a 5.5 GPM heater. Translating that to hourly labor cost, is a whooping $1320/hr(labor only). That was not the most absurd part. Little did I know that they, despite their advertisement, did not include permit in the cost. The installer should request inspection within 48 hours of inspection, but they didn't do that. I reached out to them but they have ghosted me. Avoid this business at all cost. I thought you get what you paid for, but this was not the case. Premium price for tons of trouble that I don't have time to sort out.

Dan N.

After my initially negative experience, SeaTown did a good job showing ownership and coming back to fix things for me free of charge. They rerouted the piping to a safer location (through joists as opposed to behind drywall) and avoided requiring any awkward sofit-building on my part.

They even covered the drywall work (I had already paid to drywall their existing holes the first time they did their work).