Sdl Plumbing

Mitch C.

These people are scam artists. Had a clogged toilet and shower that wouldn't drain. Had sediment seaping thru shower drain, smelled really bad. 4 days later and about 900.00 poorer, they still hadn't fixed something as simple as that. They ran equipment down roof vents and had to use camera which was very expensive. After 4 days of not being able to use toilet and shower, they were going to charge me 2,100.00 do do more repair around clean out in front yard. My wife and I had enough and called Benjamin Franklin plumbing. Guy came out that same day and in 1 hr, he had toilet and shower fixed and working. Owner blamed it upon the steps they have to take from home warranty co( American Home shied)
Which is also a scam. He didn't offer to even partially refund the 900.00 we paid them for not fixing the problem. These people will take you to the cleaners if you hire them.
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Rachel H.

My water heater was leaking so I filed a claim with my home warranty, American Home Shield, and they assigned SDL Plumbing to my claim.

I am extremely frustrated with how the experience played out. Not only did the SDL technicians ruin two of my towels (they credited me a whopping $25) and leave my home in a completely unacceptable state after completing the install (before hauling it away, they left the old water heater in my condo hallway and it leaked water all over the floor which they did not clean up), but as it turns out, they also did a poor job on the install itself. We lost hot water less than a week later.

When SDL sent a technician out to look at the water heater, he was here for a total of about 10 minutes, told us it was likely an issue with our electrical panel because he had "checked everything with the water heater and it was fine". So, we had an electrician come out to take a look at our panel the following Monday morning who confirmed the panel was working perfectly, and that the issue was with the installation of the water heater electrical connection. The cap was burnt out (see photo) due to the bad connection between the wires when the water heater was installed. Fortunately, the electrician was able and willing to fix the issue, but it was so frustrating because the SDL technician who came out the previous Friday could have easily solved the problem if he had actually checked the water heater electrical connection instead of just saying he did. We were forced to go the weekend without hot water for something SDL could have fixed the previous Friday.

On top of everything else, we also had a leak at one of the pipe connections that had to be fixed with a FIFTH visit. After all of this, did SDL take any accountability for their mistakes, apologize for the extreme inconvenience or offer any kind of reimbursement for my time? No. Absolutely nothing to try to make it right.

DO NOT USE THIS COMPANY. COMPLETE LACK OF PROFESSIONALISM AND CARE FOR THEIR CUSTOMERS.

Cindy B.

Don't use these people - AHS Warranty sent them to a rental house I own on Feb 8th for a water heater repair. They left after saying they needed parts. On Feb 14th they called to say they had the parts and would be out on Feb 15th. They came out today, Feb 15th and had to stop because they had the wrong parts. In other words, they ordered the wrong parts - - I have notified AHS about their screw up and they will follow up and let me know tomorrow, Feb 16th. I would not recommend SDL Plumbing to anybody!

Stacey M.

I wish I could give 0 stars. Requested service through AHS for clogged toilet. They showed up, flushed toilet a few times, told me it was not covered and left an estimate for $636 for a crew to come and fix it. No snake, no light, no camera, no testing or trying to fix.
I called another plumber. They came out and cleared the line in 5 min.
I'm out $125 to AHS and SDL for no work done.
Avoid these guys, its all a scam.

S L.

Very nice very professional got the job done and under my warranty Great guys cleaned up after themselves and everything I was so happy with their service

David G.

AHS is a terrible company that hires terrible home contractors like SDL PLUMBING. Frank, my contractor, was unable to fix my problem and wrote a note to the warranty company that specifically used language to nullify my home warranty even though he told me the opposite in my house. His exact words were "I don't see why this wouldn't be covered by the home warranty" ONLY TO LIE TO AHS AND SAY EXACTLY WHY IT SHOULDN'T BE COVERED! This type of robbery should be illegal. I will NEVER WORK WITH AHS OR SDL AGAIN! THIS IS THE LAST STRAW!

Charlie W.

My tankless hot water heater was leaking (almost a steady stream) of water - about 18 gallons of water per day - out the condensation line to outside my garage. Continually, day after day for months and months - whether the unit is in use or not. It keeps getting worse and worse, and causes a never-ending puddle outside my garage - which even has algae now, because it never dries up (even in this Texas heat and dry Summer).

SDL's fix - re-direct the condensation line to tap into the A/C drain line, so I won't see it. Not fix why it is leaking, they want to hide the leaking water so I don't see it. So my unit will continue to waste 18 gallons a day - thousands of gallons a year.

I understand what the condensation line is, and what it is for. Should water drip out, sure, occasionally, and some. It is coming out at a constant 1 cup every 5 minutes, around the clock. I would think plumbers would be more concerned about wasted water then they are at SDL Plumbing.

It is not just the guy sent to my house. He said he called another tech and his supervisor, then came back with the "fix" to hide the water. Then as my leak gets worse, more and more water wasted, never to be seen.

No, I would not recommend SDL Plumbing.

Rainey F.

I hesitated using SDL plumbing as our last experience was not good at all. But since they were sent by American HOme shield, I really had no choice but to accept them.

Frank came and he was wonderful. Totally changed my perspective of the company. He was courteous, professional and had a "can do" attitude.
Also, ask for Frank if you can. He was GREATness

Leslie K.

Our sink was leaking. American Home Shield sent SDL out. We couldnt afford their qoute since it was not covered under the warranty. A week or so later our water heater wasn't circulating hot water. Called AHS. They sent out SDL plumbing again. SDL came out and for their report but this time the technician said we were a commercial property not a residence. AHS denied the claim. When I contacted SDL to correct the mistake SDL said they would not. Their reasoning was that because I watched children in my home and used a website to advertise my services that made my home a commercial property. AHS had to send someone else out for a second opinion to confirm my home was a home not a commercial property. Do not use SDL.

Lilbit E.

Very very terrible experience with SDL plumbing!! The tech came out for a slab leak. He didn't not have equipment to locate because he said the company only has 1. He gave my warranty company a diagnosis the issue was caused by SOIL MOVEMENT. I asked the rude receptionist asked how he knew and she stated because he said he saw cracks on the house and that what's usually the issue. Well, I had a plumber come out and the issue was not caused by soil movement. They won't answer for me and screwed me out of coverage for home warranty! I'm diagitated!