Scout Plumbing

Jonathan J.

This organization is shady and their technicians don't appear to have a love or passion for what they do. I have experienced two visits to my home via the home warranty association and both visits the same type of lack of attention to the customer request and details and poor focus on quality and horrible customer service were present. Their technicians are not honorable and just seem to be there to get a fast check because they don't want to do the work required at all. Halfass do the job and lies about what they've done has been my experience. This most recent experience the technician waisted half of my day waiting on him to show up and then to just come in and lie on his report to the warranty company because he didn't want to do the work which caused the claims denial. Told the warranty company that we had HIGH water pressure in our home which is what was causing the leaks? WTH? Le leaks were actually caused by parts that needed to be replaced (worn shut off values on the water lines and faucet knobs) He never checked the pressure, didn't look at nor correct the issues because he didn't want to do the welding necessary I reported and left my home with the same problems I reported and expected to be paid . I called and paid for, out of pocket, another plumbing company that came out corrected the issues (quickly) and tested the water pressure for real this time to validate what I already knew and disputed the lies of the this most recent Scout Plumbing technician (Sean).
DON'T USE THIS COMPANY!!!

Ashley M.

Scout has always come thru for me! They've worked on my old pipes many times and always take the time to explain the issues and resolutions. Very reliable

Tom L.

First American sent these guys. Rusted hot water nipple to tank with expansion tank down the line, plumber wrenches on it and breaks it... calls First American and tells them its a bad expansion tank which voids the claim since its a code update . Plumber turns around and offers to remove the rusted nipple for 350.00. If this happens to you , fight the claim have a good company diagnose the issue and take the cash out from the home warranty claim.

Danielle S.

Fast, helpful service with a great attitude. Seth even helped educate us (as new homeowners) on what to look for in the future. Very happy with this service.

Stephanie A.

Imagine arriving in town to help your parent with a medical emergency only to discover multiple plumbing problems in their home during your visit? Add in a pandemic and a crazy hospital schedule/work schedule! Scout Plumbers did a FANTASTIC job of taking care of each issue. They did the work quickly and for an excellent price each time. Both plumbers took photographs and emailed me a copy of my invoice and description of the job done. I'm so incredibly glad that I found Scout and I would recommend them highly to ANYONE. One of our issues involved an actual water leak and they made it out to the house so quickly - and the representative on the phone helped talk me through shutting off the water. Truly an incredible group of people. Thank you, Scout Plumbing!!

Christine C.

Horrible company to go with. Our home warranty kept sending us back to them. We had a leak from master bathroom to garage ceiling. Two guys came...one stayed up where master bathroom and another downstairs where garage ceiling is. They said they filled up tub and noticed no plumbing issues. They said it is jets because when water reached jets...the guy downstairs at garage heard leaking.

Jets in a tub is under the manufacturer and not plumbing. So we called specific manufacturer and got a specific person out. They tore tub apart to see and nothing was wrong. We went back to home warranty and they sent us to Scout once more. Scout told us they are not coming back and have notified warranty.

I blame both warranty and this company. This company clearly does not know what they are doing and are very rude.

Martin Q.

Completely useless. They told me my jets were leaking from my tub and so I had to find another company to look at it for them to inspect it thoroughly with a camera to find no leaks. Sucks that my home warranty company keeps sending them out.

Gloria T.

My warranty company hired Scout Plumbing for my leaking garbage disposal. Scout was efficient in setting up an appointment and I was notified the tech when he was on his way. He wore a mask, as did I. Disposal needed replacement. Rey, the tech, did the work quickly and efficiently and checked for any water leaks before he left. Overall good experience.

Zach N.

Scout Plumbing is the only company I'll use. They are always there for me whenever I have a crisis. Big or small they can handle it all. Thank you for everything. You've got our house functioning as good or better than before.

Angelo G.

first american home warranty assigned me to scout plumbing. they came and of course, they asked me $1355 out of pocket (on top of the cost of the water heater of course) to install the water heater by the code because in their opinion the water heater is not installed by the code. i called another contractor and i got the confirmation that the water heater is installed by the code. pls, do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company! do not use this company!